Rubicon Watches Reviews 

362
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection and high quality of products, often finding watches even more impressive than depicted online. Many people appreciate the excellent prices and good value, noting items are frequently cheaper than elsewhere. Overall, people express great satisfaction with their beautiful, well-authenticated purchases. The service is consistently described as fantastic and top-class, with staff providing thoughtful touches like strap adjustments and professional issue handling. Delivery is frequently highlighted as prompt, quick, and efficient, with products arriving well-packaged and on time, even for international orders. People also commend the excellent communication and seamless processes, making the entire purchasing experience painless and straightforward.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Price

Users describe positive interactions with price, consistently finding excellent and affordable prices for... See more

Service

People report positive experiences with service, often describing it as excellent, top-class, and fantastic.... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another 5* review for Rubicon Watches. I bought my Timex Waterbury watch in March this year , excellent price and delivered promptly, well packaged, just as you would like all on line purchases.... See more

Rated 5 out of 5 stars

The watch I ordered arrived on time and was even more impressive in the flesh than online.Excellently packaged and with all paperwork and gift box.The bracelet had been reduced in size to my wrist me... See more

Company replied

Rated 5 out of 5 stars

I've ordered a Lorus watch at Rubiconwatches. Their service is fantastic. I asked if I could have a different watch bracelet ... Within minutes, I got their response that it's no problem. Shipping to... See more

Company replied

Rated 5 out of 5 stars

Great selection of watches to choose from but I knew I wanted a Seiko, Hubby and I have owned them since we were 21 - 60 years ago. Arrived by Royal Mail promptly and beautifully presented. Didn’t r... See more

Company replied


Company details

  1. Watch Store

Information provided by various external sources

Watches by Seiko Breil Ted Baker Pulsar Ice Watch Kenneth Cole Boccia Lorus, free UK delivery


Contact info

4.8

Excellent

TrustScore 5 out of 5

362 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(362)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another 5* review for Rubicon Watches.

Another 5* review for Rubicon Watches.

I bought my Timex Waterbury watch in March this year , excellent price and delivered promptly, well packaged, just as you would like all on line purchases.

Four months later and I had managed to crack the mineral glass whilst strimming in the garden. Both Steve and Gareth at Rubicon were super helpful in arranging to replace the glass. All done within a few weeks and now safely back on my wrist.
Thank you so much to Rubicon watches, exceptional customer service.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Good discount

Good discount, perfect product as advertised and prompt delivery

24 April 2026
Rubicon Watches logo

Reply from Rubicon Watches

Thanks for the review, its great to see you are happy with your purchase.
Rubicon

Rated 5 out of 5 stars

All perfect

I bought a watch from here which was considerably cheaper than other outlets. The website is easy to navigate. Delivery was very quick and the watch was securely packaged.

30 March 2026
Rubicon Watches logo

Reply from Rubicon Watches

Hi Mark
Thanks for your comments, its great to see you are happy with the service.
We hope to deal with you again in the future,
Rubicon

Rated 5 out of 5 stars

Very Good Service

Excellent service, prompt delivery by Royal Mail "Tracked 48" and happy with product (ladies Timex watch). Very good choice of bracelet lengths which was very useful as my wife is very petite with slim wrists. The links that were removed to make my wife's size were sent with the watch, in the box, for potential future use - a thoughtful touch.

19 February 2026
Unprompted review
Rubicon Watches logo

Reply from Rubicon Watches

Hi
Thank you for your review, its great to see you took advantage of our free bracelet sizing service. Glad your wife is happy with the watch.
Rubicon

Rated 5 out of 5 stars

Seiko SSB479P1 success

I bought my Seiko SSB479P1 recently and I absolutely love the watch.
I'd never used Rubicon Watches before and I thoroughly recommend them.

2 February 2026
Unprompted review
Rubicon Watches logo

Reply from Rubicon Watches

Great to see you are happy with your new watch, we look forward to dealing with you again in the future.
Rubicon

Rated 5 out of 5 stars

Highly recommended

Great communication, good price and the watch was sent on time. All round perfect service. Couldn't be happier.

26 January 2026
Rubicon Watches logo

Reply from Rubicon Watches

Thanks for your comments John, we look forward to doing business with you again in the future.
Rubicon

Rated 5 out of 5 stars

Lovely watch

Ordering was easy and the watch arrived within a few days. I was advised by Royal Mail when it would be delivered and it came on time. The watch is lovely, well made and as I have a 25 year old Pulsar which is just starting to lose time, I know the new one will last.

27 January 2026
Rubicon Watches logo

Reply from Rubicon Watches

Thanks for your comments Alyson, its good to see Royal Mail kept you informed.
Rubicon

Rated 5 out of 5 stars

Women's wrist watch

My wife was very pleased with her birthday gift of a wrist watch. It arrived on time and was packaged securely.

27 January 2026
Rubicon Watches logo

Reply from Rubicon Watches

Hi
We are pleased to see your wife liked the watch, thanks for the review.
Rubicon

Rated 5 out of 5 stars

Fast shipping to Australia

Fast shipping to Australia.
Huge range at good prices.

26 January 2026
Rubicon Watches logo

Reply from Rubicon Watches

Hi
That's great to see we got to you quickly.
Enjoy your new watch,
Rubicon

Rated 5 out of 5 stars

Great watch

Good price, nice quality, packed well. Quick delivery very efficient. Comes with tool to adjust strap. Very happy with purchase and service. Never used Rubicon watches before but would recommend.

26 January 2026
Rubicon Watches logo

Reply from Rubicon Watches

Thanks for your great feedback, we hope to deal with you again in the future.
Rubicon

Rated 5 out of 5 stars

My 20+year old Pulsar kinetic…

I sent my 20+year old Pulsar kinetic watch to Rubicon Watches because the capacitor needed replacing.Whilst it was there I had it cleaned and a new glass fitted.
The staff at Rubicon were extremely pleasent and helpful, and when I received the watch back from repair; Wow! what an amazing job they had done, the watch was like brand new.
I would thoroughly recommend Rubicon Watches.

22 January 2026
Unprompted review
Rubicon Watches logo

Reply from Rubicon Watches

Its great to see you are happy with your watch, thanks for the review.
Rubicon

Rated 5 out of 5 stars

Exceptional service and speed

I couldn’t be more impressed with how quickly and professionally this company handled my watch replacement. From start to finish, the process was seamless, efficient, and stress-free. Their customer service truly went above and beyond, showing genuine care and attention to detail. It’s rare to find a company that values its customers this much, and I’m incredibly appreciative of the outstanding support I received. I highly recommend them and will absolutely continue to support them. Thank you Gareth, you are appreciated.

19 January 2026
Unprompted review
Rubicon Watches logo

Reply from Rubicon Watches

Thanks for your feedback, your comments have been passed on to Gareth.
Rubicon

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