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Rubber Monkey Reviews 

444
•
TrustScore 5 out of 5

4.8

Electronics Store
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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of products and the excellent service from knowledgeable and helpful staff. People frequently highlight the fast and reliable delivery, often receiving orders quickly and well-packaged. The overall ordering process is described as seamless and stress-free, with many appreciating efficient communication and prompt processing. However, some customers noted occasional delays in delivery or order processing, with a few instances of lacking communication. People experienced extended waiting times for their items, and sometimes had to proactively inquire about the status of their shipments due to a lack of updates.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent variety and range of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and prompt... See more

Order

Reviewers mention positive feedback about order, with many customers appreciating the quick processing and... See more

Service

People report positive experiences with service, often describing it as great, top-notch, and excellent, with... See more

Staff

Consumers find staff to be exceptionally helpful and friendly, with many praising their excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Rubber Monkey on numerous occasions. Have always found them relaible, they have kept me informed if there are delays in getting products and provided realistic time lines. Service desk has... See more

Rated 5 out of 5 stars

I ordered on the day when the New Zealand Wellington team of Rubber Monkey was down due to bad weather. They connected me to their Sydney team, who were very patient and extremely helpful in my ra... See more

Rated 5 out of 5 stars

I’ve had several questions recently about purchasing new band gear, and Devon Brassfield has been nothing short of exceptional. He’s quick to respond, incredibly informative, and clearly knowledgeab... See more

Rated 5 out of 5 stars

It's just so good to have this range of products available and know it'll arrive in a timely manner. Needed some lav mic mounting gear for a weekend shoot and was able to order the week before and get... See more

Company details

  1. Electronics Store
  2. Battery Store
  3. Camera Store
  4. Electronic Spare Parts and Components Store
  5. Hi-fi shop
  6. Home Audio Store

Written by the company

We Stock Over 500 Brands & Only Their Highest Quality Stock. Rubber Monkey Specialises In Cameras & Equipment, Security, Lighting, Computers & Cables.

Contact info

4.8

Excellent

TrustScore 5 out of 5

444 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(444)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great comunication

Found the products I wanted. Fast straight forward purchase. Great communication with an early update from Rubber Monkey on a delay from the supplier of one of the items.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

The large printer took longer to arrive…

The large printer took longer to arrive than previous orders from Rubber Monkey, presumably because of its size and therefore it was sent by Mainfreight instead of Courier Post. But the tracking was accurate and the printer arrived exactly when Mainfreight said it would. Dealing with online ordering was seamless and stress free.

7 August 2025
Unprompted review
Rated 2 out of 5 stars

Incorrect case for Palma 2 was shipped

Incorrect case for Palma 2 was shipped, yet to be resolved

9 July 2025
Unprompted review
Rubber Monkey logo

Reply from Rubber Monkey

Hi Donald,

Sorry to hear about this!

I can see the team are working on a resolve as we speak.

If you would like to call to chat about it anytime, feel free to reach out on 04 920 2288

Rated 5 out of 5 stars

Great service

Firstly Devon was polite and helpful, I received the invoice within just a few minutes of hanging up the phone. It wasn't long after this it was paid and I received confirmation it was being despatched. Despite living in the South Island and Rural I received the package the next day.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Super Fast Trader

Super Fast Trader. I put in the order and just over a day later I am using purchased items. I have saved this website for future use
EX++++++++++++++++++

23 June 2025
Unprompted review
Rated 3 out of 5 stars

Delivery quick - initially not good customer service but subsequently accomodating and helpful

Delivery of the product was extremely quick and easy. Initially dealing with customer service on returns of goods felt hard and their initial contact felt unreasonable. Subsequently, I was contacted and customer service were helpful in accommodating the correct headphones to purchase.

25 June 2025
Unprompted review
Rubber Monkey logo

Reply from Rubber Monkey

Hi Sam,

I can see the team have you sorted with the new set of Headphones you were needing!

We sincerely apologize if any of our terms and conditions appeared unreasonable. They are in place to ensure our customers have all the necessary information during the returns process they need!

We hope your daughter enjoys the new Headphones. If you need anything further please don't hesitate to reach out on 04 920 2288.

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