RPGSHOW.COM Reviews 

268
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the hair, noting that the units feel soft, look completely natural, and come with beautiful custom styling. Buyers also appreciate the responsive and accommodating customer service team that ensures smooth communication throughout the purchasing process. Some reviewers were not happy with the order details, mentioning that items looked different from the website pictures or that unexpected hair textures were received. A few customers also pointed out that the hair caps felt a bit small or that shorter hair strands mixed in made styling more difficult.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous natural look, softness, and high quality of... See more

Quality

Reviewers mention positive feedback about quality, highlighting soft, natural-looking hair, strong durable... See more

Customer service

Users describe positive interactions with customer service, highlighting quick response times, friendly... See more

Order

People report ambiguous experiences with order, as some reviewers praised smooth delivery updates and timely... See more

Price

Clients share positive opinions on price, noting that the items offer great value and affordability thanks to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have bought 7 units from RPG show...there units are quite expensive so I buy from their clearance section..The quality is stilI good... ..I bought a unit that I was quite disappointed with but I... See more

Company replied

Rated 4 out of 5 stars

Customer service is great-always got back to me quickly. Hair is of good quality, lace melts in your skin and you dont have to worry about walking around with that noticeable horrible smell. The pri... See more

Company replied

Rated 4 out of 5 stars

Really good quality hair! It’s so soft, and the lace melts right in, you barely need to do anything to it at all. They also do costumesation which is a +. The only downside for me is that the cap is a... See more

Company replied

Rated 5 out of 5 stars

I'm absolutely in love with the wig I purchased and couldn't be happier with the quality. I will definitely be buying from RPGSHOW again in the future. This is the second wig I've purchased during m... See more

Company replied


Company details

  1. Hair Product Store
  2. also in
  3. Clothing Store

Written by the company

RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM


Contact info

4.1

Great

TrustScore 4 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(268)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PERFECT WIG

I have been ordering for years on this site I am fine. the hair is of the highest quality and the staff are friendly and helpful. The wigs are very real

13 July 2022
Unprompted review
Rated 1 out of 5 stars

Highly visible & textured lace - ugly

Many years ago, Rpgshow was *the* place to get a high-quality unit that no one would ever know was not your real, gorgeous hair. Things have changed.
With so many celebs changing their hair color, texture and styles, we've all learned that we, too, could have celebrity versatility the Hollywood way - by buying and wearing wigs.
Rpgshow has surely taken full advantage and now puts out a product that is very meh and surely not worth the price. Worst of all is if you are shopping for a deal, hoping to try out what *used* to be a high-quality product and you happen to go to their clearance section. Here you'll find a trash-pile heap of just that, trash.
Rpgshow is smart, with a twist of scamster. They've gotta pay their "influencers" somehow. How better to do this by selling their clearance items and allowing no refund, no matter what.
I bought one of their clearance wigs. The quality of the hair feels as if it died a slow and painful death, one bad perm at a time. I wanted wavy; I got hair that I would scrape my cast iron skillets unkindly.
So for their Swiss lace, which is identical to their so-called high-def lace, the holes in it are visible and large and looks more akin to a brown-colored screen door than the sheer look that folks say "melts." The only thing close to right on the lace is the color. But it looks very wiggy, very visible and would fool no one. The holes in it are actually about the exact size of those on my screen door.
So nearly $400 later, I have a great start to this year's Halloween costume, but nothing I could or would ever wear to work, on a date or anywhere apart from for Halloween.
Ah! And the worst is that rather than a refund for the wig that is in exactly the same condition they sent it, they offered a $60 credit to, yes, buy another of their low-quality, only-fit-for-Halloween units.
Of course, we all know not to throw good money after bad, so I've simply been snookered out of $370.

28 June 2022
Unprompted review
Rated 5 out of 5 stars

The wig was of great quality

The wig was of great quality, this wasn't my first wig from RPGSHOW, the wig met my expectation and I will be purchasing more wigs again in the near future. Thank you Tina

23 June 2022
Unprompted review
Rated 5 out of 5 stars

First time ordering from RPGShow the…

First time ordering from RPGShow the wig was delivered in 3 days got the package and took the wig out and I was blowing away with the quality of the wig first time great experience and Tina was very kind with her service... Thanks so much Tina great experience 👍👍👍And I will be back to order again.

7 June 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Product!

Beautiful product! Processing took a very long time for my order (and shipping took even longer), but I understand the delays due to COVID-19 in the area the item came from. Great quality, exactly as described and pictured. I will purchase again!

31 May 2022
Unprompted review
Rated 5 out of 5 stars

I love my recent purchase from RPG

I love my recent purchase from RPG. I am really slow to make decisions on ordering wigs online due to some bad experiences. I saw my girl Asya on TikTok and I fell in love with her wig and she raved about it, so I placed my order. The color and texture was perfect and the lace was undetectable. I hate spending this kind of money on hair but this wig was worth every penny😍 Thank you RPG for not letting me down 😁

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Worth every coin!

This is the best company to purchase a QUALITY unit from...hands down! The construction of the wig is perfection, the lace is near invisible, the fit is spot on, the added elastic makes the unit glueless yet secure, and the hair specs is unmatched. I'm in love!

12 May 2022
Unprompted review
Rated 5 out of 5 stars

Wig was excellent quality

Wig was excellent quality! The lace blends so well it’s crazy. I just can’t believe how real it looks. I’ll definitely order another wig from RPGSHOW. Also the customer service was really good, they kept me informed every step of the way and afterwards made sure I was satisfied with my purchase.

7 May 2022
Unprompted review
Rated 1 out of 5 stars

RPGSHOW ARE A SCAM!

RPGSHOW ARE A SCAM!! DO NOT BUY ANYTHING ON CLEARANCE!!! THEY WILL NOT REFUND UR MONEY PER POLICY THEREFORE THEY GET TO SELL CRAP TO THEIR LOW END CUSTOMERS WHO CANT AFFORD IT AND REALLY HAVE NO OTHER CHOICE!!! 😤

20 April 2022
Unprompted review
Rated 1 out of 5 stars

Rpg card services is a rip off

Rog card services is a rip off! They do not want to replace a card that I already paid for. I lost the card and it was never used due to covid. I already per their request sent my drivers license and my proof of purchase and now all I get is the run around. Do not buy from this place! Do not order cards from this place!

17 July 2021
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, I ordered a stock wig and its about to be 2 months and I still have not received it. It still shows as processing. This is a stock wig and not a custom wig. I've contacted customer service 5 or 6 times and each time they say as soon as it gets shipped out they will send a notification. One lady told me it would be shipped out labor day and it's in the final stage. I paid $500 and am getting no response anymore. I've purchased wigs from rpgshow several years ago, custom wigs usually take about a month, but like I said this is a stock wig. Honestly, rpgshow has never been a great experience for me so I don't think it's worth the hassle. I just wish I knew other places I could buy human hair wigs at - I would be shopping there instead.

15 June 2021
Unprompted review
Rated 5 out of 5 stars

I think I’ve only purchased “One” wig…

I think I’ve only purchased “One” wig only from the Anthony cuts selection that totally did not come out looking anything like the photo. I was a little upset because I paid a lot of money and got something that looked nothing like the photo. I had to dye it myself and fix it. BUT, besides that ONE order, EVERY other order I have purchased from RPG was absolutely gorgeous! The lace was amazing and looked so natural. I’ve tried other sites before RPG and their lace made me break out. Besides the one order, out of all these past three, four years from ordering from RPG, I’ve loved every unit I’ve received. It’s why I’ve stuck with them for these past couple of years. And the customer service is GREAT! I really think customer service makes such a huge difference. They’re always helpful, good communication and are quick with responding to you. The hair is amazing. I love them!

7 June 2021
Unprompted review
Rated 1 out of 5 stars

RPGShow Stole My Money!

I would like to start by stating that I purchase a 16-inch body wave 99j wig from the RPGShow. It took them forever to ship my wig, Once I received my wig it was not a 99j wig it looked like burnt orange, but it was very close so I overlooked the color mistake. I paid $459 for a wig that I wore 2 weeks when I decided to wash it, and that's when I noticed the lace wig had a bald spot on the top of it. When I put the shampoo in it became so tangled that I could not comb the hair out whatsoever. I contacted the company and they gave me the run around for a good week before they told me that they were not going to give me an exchange or a refund.

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Highest quality. Best customer service. Honest!

I have been purchasing wigs from RPGshow for over 10 years. They are the ONLY company I use. I trust them completely. Their products are authentic and highest quality. The best is the customer service! During the start of COVID in 2020, they reached out to customers to see how they could help. I received a free pack of gloves and face masks that were so hard to come by. They will always be my favorite store to shop!

19 May 2021
Unprompted review
Rated 5 out of 5 stars

Loooove this wig

Loooove this wig, customer service was SUPER helpful especially since I was unsure about which wig to get. I ended up getting the highlights, 16 inch, 200% density. I would say it doesn’t seem to have as many highlights as the picture but the overall highlights and color are still natural looking which I appreciate!

6 May 2021
Unprompted review
Rated 1 out of 5 stars

Read Reviews Before ordering

I ordered my wig and it took almost a month to recieve my order. I contacted them to cancel my order and they stated they would take 10% for a handeling fee. Adding to that the wig did not look like the image in the picuture and it looked shorter than what I ordered. The service is poor and I will not be ordering from them ever again!

29 March 2021
Unprompted review
Rated 4 out of 5 stars

Really the best hair of any wig…

Really the best hair of any wig company.

I always bought full lace wigs (Cap A). Now you can not buy a full lace cap a. You have to order it custom and pay and extra £150... I mean seriously. This is a pandemic, we are facing world economic meltdown and they have rather than tried to reduce the prices to keep thier customers they have decided to completely sell out and raise prices. Makes no business sense. Surely a 25 x 30 cm piece of swiss lace doesn't such a hike in the price.

PS. You can just see (obvious) that they have written some of their own good reviews themselves here 'like just give them a try'.

1 December 2020
Unprompted review

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