Royal Mail Reviews 

I am extremely disappointed with Royal Mail.

I was told that my parcel would be delivered on Sunday, but it never arrived. Then I was left waiting with no proper update, and now it is already Tuesday. Once again, Royal Mail has failed to deliver on the promise it made.

The lack of communication is unacceptable. Customers should not have to keep chasing updates or wondering where their parcels are. If a delivery cannot be made as promised, customers deserve to be informed promptly with a clear explanation instead of being left waiting.

Unfortunately, this is not the first time I have experienced poor service from Royal Mail. Delays, missed delivery commitments, and poor communication have become far too common. It is difficult to have confidence in a delivery company when it repeatedly fails to meet even its own estimated delivery dates.

I expect better from a national postal service. Royal Mail needs to improve its reliability, communication, and accountability. Based on my experience, I cannot recommend this service and sincerely hope significant improvements are made.

Always a quick delivery and good communication. I'm in the North Highlands and cannot fault them, they come when they say they will and have never lost my parcels.

Most Pathetic and Disgusting service I have ever received in my life. They lost my 2 parcels consecutively, which impacted my business, and no compensation. helpline person was almost deaf.

Expected delivery today. Tracked it and it's at a different address in a "safe place" lobbed over someone else fence by the looks of the photo proof. Understandably, accidents / mistakes happen. But the parcel is lost now no neighbour ownership and the total disregard to the parcel being thrown over a fence is just as bad.

Been sending 10-15 items a week. Sent me a £12000 invoice. I cancelled my direct debit so Royal Mail do not take money out my account. They suspended my account and no communication. Thank you Mary from finance

I wish I could give no star, first delivery they didn’t even attempt the delivery and lied to us when we called that the courier came and you were not there, I checked the CCTV and there was no courier there! Second time they couldn’t find the address and dropped it in the post office, Which I assume they didn’t even bothered to look for the address, THIRD time was an absolute nightmare!!!! The day of the delivery they immediately changed my order status as being refused and back to sender! I even provided them the pickup point so they wouldn’t have issue to find the address, and they still didn’t!!! Absolute joke

Terrible service, even with tracking they refuse to inform you of anything, deliveries are often cancelled with no explanation, the worst delivery company in uk

Utter sh#t second envolpe recieved with have the items missing! And to make a claim i need ask the person who sent it for all info and tracking even though he used a stamp from a pack of them. Should get amazon deliver mail might get here in one piece

Just had my delivery of post to day first over a week ago 13 letters arrived dated 9th July 10th and others dates this Royal Mail is not fit for purpose

Absolutely disgusted by the hassle to get discount on redirect when moving house on benefits. They offer discount yes but make so complicated . You can only apply online upload documents and now ive been waiting a week to say scree shot i sent of universal credit payment not satisfactory to start again and move 8 days don't think i will even bother. Absolutely ridiculous

Royal fail are the most pathetic, useless and lazy company Ive ever dealt with. So many delivery offices couldnt be bothered delivering letters and large letters as its too much effort for their postmen to deliver. Which caused endless problems and issues and undue stress to us the sellers and to the customers. Never mind its their job. Dont want to do it quit. Why havent royal mail fired the ones that refused. Also if its got a QR code scan it. It takes the whole of 3 seconds. But of course thats too difficult for them. Then the ridiculous price increases constantly. This needs to stop and come down. But to go even further they only deliver letters / large letters every other day now and never on a Saturday. So OK you only deliver less than half a week for those why not drop the price??? I purposely go out of my way to avoid royal fail at all costs now. Theyve gone beyond pathetic and bad joke. I had a new postman get aggressive towards me a few months ago as he delivered private and confidential mail to my address for 2 different addresses that werent mine and a letter that was for me. When I chased him down the street and explained he got rude and aggressive with me. As soon as I got aggressive back at him he back down. No apology either. Reported it to royal fail and guess what they did nothing. Sooner royal mail go bust or get replaced the better, Good ridance!

I waited in all day for my parcel. It was due to be delivered by 1:20 pm but wasn’t. The instructions changed to 6:50 pm but later a message said “unable to deliver”. There was never an attempt to deliver as someone was in all day. This happens so many times. Our regular mail delivery is brilliant but the parcel service is appalling.

I have an official Royal Mail Opt Out in place because I do not want junk mail delivered to my home. I also have a clear notice on my front door asking for no unsolicited advertising or leaflets.
Today, despite both of these, a junk mail leaflet was still delivered. I politely asked the postal worker to take it back, but I was completely ignored.
This shows a complete lack of respect for customers and their clearly expressed wishes. If someone has taken the time to opt out of junk mail and has a visible notice on their door, those wishes should be respected, not ignored.
This level of service is completely unacceptable. Customers deserve to be treated with respect, and their privacy should be taken seriously.

Appalling. I paid a customs charge after discovering I needed to by checking the tracking(no card was left to tell me). I set a redelivery date (5 days ago) and the item STILL isn’t here, have wasted at least an hour on hold waiting for someone to answer the phone and help. This is a parcel for my business so I need it! The service is shocking!

Horrible service !!! It takes ages for them to deliver your parcel. Paid for tracked 48 and always takes around 7-8 days to be delivered. Also,they are sending so many emails where they change the times and days. It's So frustrating ! Evri/In Post are much better and faster and their tracking information is always spot on. Big shame !

Terrible site. Tracking info not right. No chance for chat. Absolutely usless royal crp mail..

Royal Mail parcel boxes are useless don’t know how many times I hav went to post a parcel nd the machine doesn’t print out the label what’s the point in having them if your not going to keep them maintained there useless

Posted a 2nd class letter on Tuesday for a birthday 9 days later, card arrived 14 days later, Posted two cards same day same box these also both arrived one 8 days later the other & days go figure that one, both from Colchester to Brighton terrible service for the price

Royal Mail are the WORST postal/delivery company in my area not only that their customer service is non existent! They’re sneaky underhanded tactics disgust me. On Wednesday, I was notified by email that I’d had deliveries made, as Royal Mail didn’t knock when delivering I KNEW that meant my orders were damaged! Because the sneaky, underhanded people at Royal Mail when they KNOW they’re delivering DAMAGED ITEMS they dump on the doorstep and leg it without knocking because they don’t want you refusing the order or complaining at them. When I went to the door I could see very clearly BOTH BOOK ORDERS WERE HEAVILY DAMAGED! Royal Mail will NOT compensate you they will blame the senders boxes not being sturdy enough for a good kicking at their sort offices! I complained to Waterstones who said ok it’s damaged but it doesn’t stop you reading it (review about them coming next) oh yeah well if I wanted a damaged book would have ordered one if you think it’s ok to send them damaged offer the “heavily damaged” option at checkout and let customers choose because I will never want a damaged book at full price! I will now not order with these two companies again because they use Rogal Mail two more options I’ve lost because of this rotten to the core company with no morals or principles! I’ve photos and videos Royal Mail if you want them but you won’t because you ignore the bad reviews!

Royal Mail are a diabolical company. Every time I try to track a parcel I get an error message. 'Tracking Number Not Recognised' or Tracking will only be provided when we attempt to deliver your parcel'. SERIOUSLY??? Are you stuck in the 1980's or just plain useless!!! No wonder other couriers are thriving.