Called me after reading these want nothing to do with them Its probably because my Brother wants my Belongings and he wants them to change my name so can not have access to whats rightfully mine
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See what reviewers are saying
Ah Royal Legal what can I say about this irresponsible company if you what to call them that Now it's been 2 month they still can't seem to figure out what they did with my $1077.00 check. Bunch of i... See more
Company replied
Agent Kevin T. Thank you for fixing the discrepancy in one of my accounts. For future calls please consider speaking a little more slowly or enunciate more clearly. Speed in customer service calls... See more
Company replied
In program 1 year now. Called today regarding litigation notice, logged by Royal as received per email on March 18, 2020. Set for court date of May 20, 2020. The representative had nothing! Asked... See more
Company replied
Company details
Information provided by various external sources
Royal Legal Group specializes in assisting clients from all walks of life. No matter who you are or what kind of hand you’ve been dealt, we’re confident in our ability to aid you with matters involving: Business litigation, The Fair Debt Collection Practices Act, or FDCPA, Consumer rights, and Bankruptcy. We pride ourselves on leading by example. Our elite attorneys were chosen for their amazing knowledge in a variety of practice fields, and for their proven track records.
Contact info
7500 College Boulevard, 5th Floor, 66210, Overland Park, United States
- 1-800-352-9488
- feedback@royallegalgroup.com
- www.royallegalgroup.com
1.5
Bad
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Took three time calling to get through
Took three time calling to get through, 45 min on hold only to get dropped twice. Helper was nice but still waiting on welcome package almost a moth later.
29 January 2021
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for submitting your feedback to our recent survey.
We appreciate your insight as a valuable client, and we will use this information to improve our processes
as well as our future client experiences.
Warm Regards,
The Client Experience Team
We had a pleasant conversations and my…
We had a pleasant conversations and my questions were answered very well.
13 January 2021
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Getting started
I worked with Chelsey today and she talked me through everything! She answered every one of my million questions and never once made me feel dumb! We are still in the early stages of this process, but so far- everything is going extremely well!
13 January 2021
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Chelsie Kennedy was very helpful and…
Chelsie Kennedy was very helpful and efficient. I have had many positive experiences through this journey. Thank you!
12 January 2021
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Satisfaction
I've been very satisfied with the response I've received when I call with a concern, your staff have always been courteous and pleasant to speak too.
12 January 2021
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
This company is a joke.
I think they could provide a good service, but unfortunately the people you talk to (never the same person) are incompetent and will tell you something different every time you speak to them. Because these clowns never did what they said they would do and it went on for so long, that a debt ended up in litigation and now they won’t take it on and I am left to deal with it. I feel
complete outrage and desperation when I thought I was on a path to redemption the past two years. They have failed to deliver.
15 December 2020
Unprompted review
Using Royal Legal Group is the worst…
Using Royal Legal Group is the worst financial decision you can make.
They will negotiate a settlement amount with your creditors, however the ‘savings’ are then paid to Royal Legal Group as part of their fee.
For example, I had a $8,300 debt to a creditor. Royal Legal Group negotiated this down to a immediate cash settlement of $5,000. The fee they charged me for this settlement was $3,300.
This was after I received a notice to appear in court and had to file legal papers at the courthouse.
After this fiasco, I withdrew all other accounts (for which I also received notices to appear) and contacted the creditors directly. My creditors were willing to work with me and I was able to set up a settlement agreement and Payment plan.
In addition, there is no helpful customer service. Every time I called with a specific question, I was given different or incorrect answers; for example, the customer service rep I spoke to when I asked ‘What do I do with this Notice to Appear?’ told me to ignore it. Yes... ignore it. (FYI - Don’t ignore it.)
These are just 2 examples of many from my experience with Royal Legal Group.
This company is not your friend, they are not going to help you. Their practices are unethical & predatory, and they should be investigated by the FDIC.
9 December 2020
Unprompted review
Great contact experience
Customer Service representative was very professional, polite and knowledgeable.
30 November 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I called to check on the status of my…
I called to check on the status of my case and spoke to Shartae I think that it the spelling of her name, she was very pleasant and spoke very clearly. It was so nice to speak to someone that I could understand and not have to ask them to repeat. My issue was resolved and I thank you.
20 November 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I did not have a good customer service…
I did not have a good customer service experience. They could not answer my questions and I was spoke to like I was a idiot. The "expert" I was transferred to raised his voice at me and tried to intimidate me. He was very rude. I honestly don't think anyone is working on our account or reading the documents I am downloading. They take our payments every month, but haven't been doing anything with our creditors. We are very scared that we have made a huge mistake trusting this company.
19 November 2020
Unprompted review
Reply from Royal Legal Group
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-4098098
To many problems to list...
To many problems to list.... most credit cards just lays unattended and cost in intrest and late fees just keep climbing....l finally withdrew my unpaid accounts which are now larger and contracted credit cards and made much better payoff agreements than l got with others they negotiated.
9 November 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Comfortable, helpful experiance.
My experience with Royal Legal Group has been nothing but amazing. Everyone has been very helpful and kind. Usually when I call a company for information. I end up feeling like I’m in the wrong or I’m upset. Not with Royal. Your company is very gracious. Thank you for your help and understanding.
17 September 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I appreciate the excellent…
I appreciate the excellent communication and explanation. They are extremely helpful and informative.
8 September 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I got my questions answered
22 August 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Quick and professional
I had a very difficult question today. The agent was very sympathetic and helped me out quickly and professionally. Many thanks!
21 August 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I'm getting a little skeptical about…
I'm getting a little skeptical about this organization. It seems that things are moving at a snails pace, yet the creditors are contacting me all of the time about settling the account. I'm concerned about the fees that keep being added to my accounts. I wonder if I should just negotiate with the creditors myself and move this along. Anyone have any input?
12 August 2020
Unprompted review
Reply from Royal Legal Group
Good Afternoon -
Thank you very much for your honest feedback. If you could provide us more information to determine your account so we can review it, and have someone follow up with you for additional insight, we'd be very grateful. Thank you!
Client Experience Team
I was not happy about finding debts…
I was not happy about finding debts credited to my account that were not mine. I hope this will be taken care of quickly.
11 August 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for submitting your feedback to our recent survey.
We appreciate your insight as a valuable client, and we will use this information to improve our processes as well as our future client experiences.
Warm Regards,
The Client Experience Team
A very pleasant experience
David answered all of my questions quickly and was very patient in assuring that my questions had been answered and that I understood the process. He was very polished and professional.
31 July 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
It was fast and accurate very helpful.
It was fast and accurate very helpful.
Thank you.
25 June 2020
Unprompted review
Reply from Royal Legal Group
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
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