Garden furniture delivered earlier than expected. Looks brilliant and classy. We were worried as not heard of the site before and wasn’t sure if dodgy but service and quality of furniture great. Guys... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very pleased with the 4 piece Teak outdoor dining set. It is very well made and the quality is exceptional. The price included 4 seat pads and free delivery.The set looks beautiful especially when a G... See more
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Ordered table on Tuesday and received on Saturday. The delivery men negotiated a tricky descent down two flights of stairs, then assembled the table properly on the terrace. It’s a sturdy, handsome ta... See more
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They have a wide range of high quality items. Ordering was very easy and I was notified many times regarding delivery. The lovely guys who delivered my table and chairs put them exactly where I aske... See more
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Company details
Written by the company
Royal Finesse are manufacturers and distributors of fine, sustainable Teak Garden Furniture. With a focus on quality, sustainability, and customer service all our products are approved and certified before arriving at our distribution depot. We are recognised and known throughout the UK for our unique designs and quality of our Teak Garden Furniture. We are based in the Midlands; customers are welcome to come in, to touch and feel our beautifully made Teak furniture before ordering. You can also keep an eye out for us at one of the many shows and events that we exhibit at throughout the spring and summer seasons. Relax with Royal Finesse where good quality and great customer service is assured.
Contact info
Worcestershire, WR9 9AY, Droitwich, United Kingdom
- 01904 862172
- Info@royalfinesse.co.uk
- www.royalfinesse.co.uk
4.7
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Moments of truth
When we experienced a couple of manufacturers defects in our new teak table we half expected a string of excuses and references to exclusion clauses. However quite to the contrary Matthew at Royal Finesse jumped on the problem and within short order had someone attend us on site and resolve the issue to our complete satisfaction. Indeed we have experienced a model of customer service and can unreservedly recommend them as a supplier.
23 August 2023
Unprompted review
Premium Quality Lutyens Style Teak…
Premium Quality Lutyens Style Teak Bench
Absolutely beautiful quality garden bench purchased at £199 + delivery so stunning value. Delivered promptly.
20 July 2023
Unprompted review
Dangerous outdoor chairs
We bought a teak table and 8 chairs from Royal Finesse. 4 chairs from the original delivery had to be returned immediately as they were badly damaged. Getting replacements was not easy and their delivery and collection service very unreliable - we had to make 2 special, wasted trips from London to Devon to accommodate their delivery and collection dates/time and then they did not even turn up on the agreed day!
Literally on the very first use, 2 chairs collapsed, injuring one of our friends. No one else would sit on them and we notified RF of our rejection of the product immediately. There was no apology for the injury caused to our friend but they did say that it had never happened before. That may have been true and we have been very unlucky but they ignored the fact that we had already returned 4 damaged chairs. We are struggling to believe the good on-line reviews that RF have apparently received given what has happened.
RF made it very difficult to return the product as they would only collect when convenient for them thereby delaying the processing of our refund. Their customer service is appalling and they clearly have little regard for their reputation.
Buy from them at your peril as their products are dangerous and definitely not fit for purpose - you have been forewarned.
8 April 2023
Unprompted review
Delivery of teak table
Just taken delivery of teak table. Excellent construction, and good value.
The driver, Adi, was excellent. He assembled the table for us and put it where we needed it. Very friendly and efficient.
6 August 2022
Unprompted review
Nice furniture that looks great
Nice furniture that looks great. Slight issue with delivery but they sorted that out quickly and arranged a dedicated service - nice one!
20 July 2022
Unprompted review
A very good experience
We were very happy with the whole procedure. We were kept up to date with delivery times and the people were friendly and helpful. They were also happy to be paid on delivery, so we could view the item before paying.
Rachel
12 March 2022
Unprompted review
Great experience from order to…
Great experience from order to delivery, very informative from the start we were surprised to receive our set within the week and we are over the moon with the quality. I would also like to say that the delivery driver was very helpful and set up the furniture for us and took the rubbish away! A well deserved 5 stars from us, highly recommended.
12 March 2022
Unprompted review
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