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Royal Cars Reviews 

1,197
•
TrustScore 4.5 out of 5

4.6

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly, and helpful staff members who ensure safe, comfortable, and pleasant journeys across town. People also highlight the highly efficient transportation service, noting that clean vehicles arrive promptly and reliably meet daily travel needs. Some reviewers were not happy with unexpected service delays, mentioning specific frustrating instances where booked cars arrived significantly late or failed to show up altogether. A few other people also felt that the prices were higher than expected, citing expensive fares, unexpected extra charges, or increased overall costs during their trips.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that drivers are exceptionally polite,... See more

Service

People report positive experiences with service, highlighting courteous, helpful drivers who arrive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that cars frequently arrive on time or... See more

Booking process

Customers consistently note ambiguous experiences with booking process, as many reviewers highlight that the... See more

Price

Customers had ambiguous experiences with price, as many reviewers appreciated the fair, inexpensive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had 2 Royal Cars’ taxis over the weekend and both journeys beat the one Uber taxi journey I shared with friends. Both your drivers were very friendly, courteous and careful drivers. They were also... See more

Rated 5 out of 5 stars

Royal cars offer an excellent service. Reliable, efficient, helpful and friendly. Used them for the last 3 years for airport runs. Always been on time, communication direct with driver, excellent. Dri... See more

Rated 5 out of 5 stars

Good driver, arrived a few minutes beforehand, which was reassuring. Knew his lane discipline, one felt safe. Only minus point (NOT the driver) was the app was telling me even ten minutes before t... See more

Rated 5 out of 5 stars

Our driver was very pleasant, the journey smooth. We requested a taxi on line. It arrived almost immediately. The automatic notifications were spot on. Thank you.

Company details

  1. Taxi Service

Written by the company

Recognised as the largest private hire service provider in Oxfordshire, Royal Cars have been family run since humble beginnings, with only 4 cars. Situated in the celebrated University City of Oxford, they have been a staple of the community for nearly 30 years. With passion and drive they expanded and now offer the most diverse service available in the area. Currently Royal Cars boast a fleet of over 500 vehicles including 8 seaters, wheelchair accessible, executive and VIP vehicles, something for every occasion. Royal Cars is the greenest service in Oxfordshire with over 70% of the fleet being Hybrid. In an effort to offer the safest service in the region they are in the process of installing CCTV in all their cars. Also, all their drivers are DBS (Disclosure and Barring Service) checked and have undergone a medical examination before being licensed by the local District Councils, your safety is very important to Royal Cars. We accept all types of work, from local runs to airport transfers to long-distance pickups and drop offs, weddings and occasionally have crossed the channel. Also, we provide Home to School Transport with and without Passenger assistants. Take a ride with the largest, safest, friendliest, fastest and greenest service in Oxfordshire.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,197)

354 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

I wanted to express my sincere gratitude for the exceptional service I received during my journey to Canterbury Hospital today. The vehicle was spotlessly clean and extremely comfortable, which made a significant difference. Additionally, the driver, was both friendly and highly professional. Thanks to your team's efforts, what could have been a very stressful day was made so much smoother and easier for me.
Many thanks

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Good servicd

Nearly always punctual which is much appreciated. Drivers sometimes confuse All Saints Church and the Methodist church on Lime Walk.
I will certainly continue using you all at Royal. I like being able to talk to the operator as I am 88 years old and find that much easier.

12 July 2026
Unprompted review
Rated 4 out of 5 stars

Taxi!

I don’t live in the area but needed a taxi for hospital visit. Initially taxi driver could not find my address but with further instruction soon did. Not a problem.
Charge slightly more than quoted but again not a problem. I would use again

9 July 2026
Unprompted review
Rated 4 out of 5 stars

We enjoyed using Royal Cars for our Holiday to Madeira

We enjoyed our pick up, once we located our Driver, who said that he wasn't given our proper address…He was told to go Malt House which is 5 houses away from Snoqualmie. Once we were connected with the Driver we were able to direct him to our house and the drive to Gatwick went well!
The drive from Gatwick back to our home (Snoqualmie) was much more comfortable, as the the car seats were much better and the air conditioning worked very well, both Drivers were very nice& friendly. We both, think that the Blue Pruis may have an diferrenchal (rear axal problem, which should be Checked soon!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Reliable Service

Car arrived early and was extremely clean, driver was polite and knowledgeable of the route, altogether an excellent service, I have now used this car service several times for airport runs they are professional and reliable and will use them again.

2 July 2026
Unprompted review

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