I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Reply from Route One
Hey Leann,
Thank you for the 5 stars - really appreciate it!
Awesome to know you are loving the product.
Give us a shout if you need anything in the future.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey there,
Thank you for the lovely review and for your support.
Your recommendation means a lot to us.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your trainers and felt they were great value for money.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our speedy delivery and great communication.
Your kind words mean a lot to us, and we're so pleased you had a brilliant experience shopping with Route One.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Terrible communication I ordered shorts…
Terrible communication I ordered shorts next day delivery to take on holiday fulfilled all the criteria and they didn’t arrive contacted several times via email after trying to contact via phone which just loops and was never answered. Left for holiday without the shorts and they didn’t arrive until mid week through our holiday and left in the bin. Just received a refund for the postage no apology or explanation or when it would be arriving. Poor experience
10 July 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your experience and understand how disappointing it must have been, especially as the shorts were intended for your holiday.
Having looked into your order, we can see it was dispatched within the required timeframe for Next Day Delivery. Unfortunately, it experienced unexpected delays while in transit with the courier, which were outside of our control.
We can also see that the Next Day Delivery charge has been refunded. While we appreciate this doesn't make up for the inconvenience caused, we hope it goes some way towards acknowledging the disruption to your plans.
Thank you for your honest feedback, and we hope we'll have the opportunity to provide you with a much better experience in the future.
All the best,
Maddi
Route One Customer Care
Fast shipping
15 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast shipping.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
10/10 experience
Returned my shoes to a local store, they gave me a different size to try as they didn't have my ones, tried them bought new pair online. Everyone was super chill and efficient. 10/10 experience
15 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a positive experience with both our online store and your local Route One store.
It's great to know our team was able to help you find the right fit and that everyone was friendly, efficient, and easy to deal with throughout the process.
Your 10/10 rating really means a lot to us. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast delivery and that your order arrived well packaged.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent customer service
My item was delivered to the wrong place initially. Your customer service team helped me through the process quickly, professionally and hospitally. I managed to get the item in a short time with no worries at all. Excellent service, invaluable in the business world nowadays.
13 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear that, although your item was initially delivered to the wrong place, our customer service team was able to help you quickly and professionally.
It's great to know the issue was resolved without any worries and that you received your item in a short time. Your kind words about our team and service really mean a lot to us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order arrived quickly, everything was exactly as expected, and you were happy with the price.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with both the product and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The staff were really helpful when…
The staff were really helpful when grabbing my shoes and thomas served us on the tills and was so lovely! Would highly recommend!
16 July 2026
Unprompted review
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience in-store.
It's wonderful to know our team were so helpful in finding your shoes, and we'll be sure to pass your kind words on to Thomas. We're sure he'll really appreciate your lovely comments.
Thank you for your recommendation and for your support. We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Birthday gift delayed due to DPD error
Birthday gift delayed due to DPD error. Amazing customer service, no fuss, friendly, professional team member at Route One sorted it immediately when I rang to resolve. Delivery arrived next day and they also reimbursed me the delivery cost. Products are very good quality.
5 July 2026
Reply from Route One
Hey Jean,
Thanks so much for the lovely review!
So pleased our team could get this sorted for you quickly.
Awesome to know you are loving the purchase.
Don't hesitate to reach out if you ever need anything else in the future!
All the best,
Meg
Route One Customer Care
Didn’t get what I paid for.
Paid extra for next day delivery and did not receive my parcel until 4 days later. When I contacted customer service to ask for a refund of the extra paid for next day delivery I did not get a reply. I have emailed again to chase this up and still had no reply. I paid for a service that I didn’t receive. I’m extremely disappointed by the apparent indifference to the online customer experience.
Update- thank you for the refund. I sent my emails to the only customer service address in your website, and I sent them from the same email address to which you sent my order confirmation, and the request for the review. I received no reply or response until I left this feedback on a public review site. You will need to improve routes available to raise customer service issues, and the effective monitoring of those routes, not just waiting to respond when a bad review comes in. I do hope you can rectify these issues, as your stock and selection is good, but this experience has not left me with a positive view of the company.
2 June 2026
Reply from Route One
Hi there,
Thank you for taking the time to share your feedback.
I'm sorry to hear your delivery was delayed within transit.
I've also checked our inbox and can't locate any email from the address associated with your order, so I apologise that this left you without a response - I'm unable to say exactly what happened there.
I have now refunded you for the cost of your next day delivery.
We hope you feel like you can come back to us in the future.
Kind Regards,
Meg
Route One Customer Care
Great buying experience all round!
Great website, decent range of products and great prices.
Ultimately returned my purchase as it wasn't quite what I needed, but the returns process was straightforward and my refund done within 48 hours.
I will definitely be checking their website whenever I'm in the market for new trainers/clothing!
1 July 2026
Reply from Route One
Hey there,
Thank you for the brill feedback!
Sorry the item wasn't quite the right fit this time, but we're so glad the returns process made it easy.
Looking forward to helping you find your next favourite pair of trainers or a new outfit soon.
All the best,
Meg
Route One Customer Care
I sent the item back and have not…
I have received my refund, although minus the postage and packaging?
I could understand if this I hadnt cancelled the order with you over the telephone, and had had to send the item back. However I didnt, you recalled the item, so why have I got to pay for this?
13 July 2026
Reply from Route One
Hi there,
Thank you for your feedback and our apologies you are not happy with your experience.
I can confirm this was returned to us on 14th July via the courier, and the refund was processed the following day, on 15th July. You should see the funds back with you shortly.
Kind Regards,
Meg
Route One Customer Care
Great store.
Very happy with my order.
Decent prices and rare, hard to find stock.
First time I used this company and I will definitely return.
3 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your order and that you found our prices competitive.
It's especially great to know you were able to find some rare, hard-to-find stock with us. We're thrilled your first experience with Route One was such a positive one, and it means a lot to hear you'll be shopping with us again.
We truly appreciate your support and look forward to seeing you again soon!
All the best,
Maddi
Route One Customer Care
Shit show
Firstly got sent the wrong order, then they still haven’t dispatched the correct item after a week.
30 June 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear there was an issue with your original order and that this has caused frustration.
We can see that a replacement has now been sent out, and we hope this reaches you soon. We're confident that your next experience with Route One will be a much more positive one.
Thank you for your patience and understanding, and we appreciate the opportunity to put this right.
All the best,
Maddi
Route One Customer Care
Standard shipping, great
Cost of shipping not overly expensive (and nice to be able to choose regular shipping... some sites now only let you pick next-day! Don't want the extra cost if I'm not in a rush to have the item). Order to dispatch was 2 days, which is fine.
2 July 2026
Reply from Route One
Hi there,
Thank you so much for your thoughtful feedback! We're delighted to hear you appreciated having the option of standard delivery, and that our shipping costs offered good value without forcing a next-day service.
It's also great to know your order was dispatched within a couple of days and that you were happy with the overall experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your kind feedback! We're delighted to hear you found Route One to be a trustworthy and professional company.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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