I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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Best customer service ever
Had an issue with an item received in my order and after contacting them, Maddi and the team provided hands down, the best customer service I've ever experienced. They literally went above and beyond and way to help and address the issue and I've gone from being a casual route one shopper to a shopper who's gonna be considering route one first and foremost for similar items. Amazing.
29 July 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback! It truly means a lot to hear about your experience.
While we're sorry there was an issue with your order initially, we're delighted that we were able to get everything resolved for you. Knowing that our customer service made such a positive impression and turned you from a casual Route One shopper into someone who'll think of us first is the highest compliment we could receive.
Your kind words have been shared with the team, and they really are appreciated. Thank you again for your support—we can't wait to welcome you back!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your order arrived promptly, was well packaged, and that you were happy with the quality of the parts.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're very sorry to hear that you still haven't received your package. We completely understand how frustrating this must be.
Our team is currently looking into this with the courier, and we're working to resolve it as quickly as possible. We'll be in touch with an update as soon as we have more information.
Thank you for your patience and understanding while we investigate this.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you're happy with your new skateboard and that it was dispatched and delivered so quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My order was processed and delivered…
My order was processed and delivered within the specified time.
28 July 2026
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order was processed efficiently and delivered within the expected timeframe.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you had such a great experience with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with your items and that your order arrived promptly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really sorry to hear your trainers arrived looking dirty, as though they had been worn. This is certainly not the standard we aim to provide.
A member of our team will be in touch with you shortly to get this sorted as quickly as possible.
We appreciate you bringing this to our attention, and we're sorry for the disappointment caused.
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you found your order to be good value for money, well packaged, and exactly as advertised.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fantastic
A great product from great company fantastic delivery service. Always fast and well packaged many thanks
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your product and that you've consistently had a great experience with our delivery service.
It's wonderful to know your orders always arrive quickly and well packaged. We truly appreciate your continued support!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Great product and service
Everything went smoothly and the schoolbag I ordered was much nicer than I expected
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear everything went smoothly and that your schoolbag exceeded your expectations.
It's always great to know our products make such a positive impression. We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great service & great product!
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both our service and your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Simply delivered what was ordered…
Simply delivered what was ordered promptly as I said simple
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're loving your new Vans Half-Cabs.
It's great to know you're a fan of the purple and green colourway and that you're impressed with the comfort, support, and quality. We completely understand wanting to keep them looking fresh for as long as possible!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Absolutely in love with these Vans…
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and secure. Definitely NOT going to skate in then any time soon though - they're too pretty!
25 July 2026
Great service
Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles kingfoam elite. Shame Vans couldn't have decent insoles in the first place
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our service, your order arrived on time, and that you found the guest checkout convenient.
It's great to know you're happy with your new Footprint Kingfoam Elite insoles, and we hope they make a real difference for you. We appreciate your support and hope to help you again when you're ready for your next pair!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your helmet was dispatched quickly and arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
small pockets
Own brand shorts and jeans are a nice shape and material, but they all suffer from small pockets. Your belongings and phone constantly fall out of them. make bigger pockets!
4 June 2026
Unprompted review
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're really pleased to hear you like the fit and material of our own-brand shorts and jeans. We appreciate your comments regarding the pocket size and understand how frustrating it can be when your belongings don't stay secure.
We'll be sure to pass your feedback on to our product team for consideration in future designs, as customer feedback like yours is invaluable.
Thank you again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great products arrived on time as…
Great products arrived on time as expected for a gd price!
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your products, found them to be great value for money, and that your order arrived on time as expected.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Great customer service
Great customer service. I ordered a size 7 which was unfortunately out of stock but they emailed the same day to apologise and organise an alternative. Very good and clear communication and arrived on time. Would recommend.
28 July 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with our customer service.
Although we're sorry the original size you ordered was unavailable, we're pleased our team was able to get in touch quickly, arrange an alternative, and keep you well informed throughout the process. It's also great to know your order arrived on time.
We truly appreciate your recommendation and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with our quick service.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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