Rotimatic Reviews 1,981

Broken Machine, Zero Support, Broken Promises
I purchased a Rotimatic just 3 months ago and have had nothing but problems from day one. I expected a premium product with premium support — instead, I got neither.

Issue #1: The flour container has never worked since the day I received the machine. I reported this immediately, and after weeks of back-and-forth, Rotimatic promised to ship a replacement. That replacement has still not arrived. No updates.

Issue #2: On top of the flour container problem, my transfer arm is stuck — a separate technical fault. Rotimatic scheduled a technical support call to resolve this. I showed up on time. Their technician did not. No call, no email explaining the no-show, no rescheduling — just silence.
At this point, I have a $1,000+ machine that has never functioned properly, a missing replacement part, and a support team that ghosts scheduled appointments. There is no way to reach a real human representative. Emails go unanswered. Calls lead nowhere.

This is not acceptable for a product at this price point. I am demanding an immediate resolution — either a full replacement unit or a complete refund. If this is not addressed promptly, I will be escalating to my credit card company and filing a complaint with consumer protection authorities.
Rotimatic, do better.

Update: 24 March
It has been radio silence for the last 2 weeks and just can't get hold of the customer support by phone or chat or mails.
---------------
It has been 12 weeks since my order and still waiting for the product. The planned delivery date was March 7 and a day before it, I get a mail that it'll be delayed by 3-4 weeks.

I don't mind the 10 week wait time as that is what I signed up for. But, the last day nonchalant mail that 'btw, it'll be delayed' is unprofessional. Still waiting..

Review Body:
I am writing this to warn others: Think twice before giving Rotimatic your money. I placed my order in late November 2025. I was promised an 8–10 week delivery window. It is now mid-March 2026—nearly 16 weeks later—and I have zero updates on my delivery.
The most frustrating part isn't just the delay; it’s the complete lack of professional customer service:
• Vague Responses: When they do reply, they ignore my specific questions.
• Zero Accountability: They refuse to explain why there is a delay or provide a firm shipping date.
• Holding My Money Hostage: I have asked for a full refund and a cancellation multiple times. They are currently sitting on a large sum of my money for 4 months while failing to provide the product or even a human response to my refund request.
My trust in this company is completely gone. I feel forced to contact my bank for a chargeback and report this to consumer protection agencies.

Rotis are nice and soft. I like the quality of rotis. My only issue is rotis dont get fully cooked even after I set to maximum roast level. If the dough gets stuck it goes back from start which takes 6 minutes to warm up and if I increase the number if rotis later it does not recognize that. Overall the customer service is not that great as it used to be before.

Very frustrated with this product and the company behind it.

The Rotimatic machine has had multiple issues and has not worked properly. What’s even worse is the customer service. I have been trying to get help for over 3 months and the experience has been terrible.

Every time I contacted support, they kept delaying and saying someone would follow up, but nothing actually happened. Now they have completely stopped responding to my emails. I have asked several times for updates and even for shipment tracking information, and I’m being ignored.

For such an expensive machine, this level of support is unacceptable. A company selling a premium product should not treat customers this way.

Extremely disappointing experience.

Worst experience ever. Not trustworthy and reliable. Never had pain free Roties. Always had issues and hours of customer service chatting to fix. Stopped using it after single digit use.

I’ve been using the Rotimatic for a while now, and my experience has been mostly positive. Initially, it did give me a bit of a hard time during the first 5–6 runs. The dough kept getting stuck, and I was worried that the machine might not work as expected. However, after those first few runs, it seemed to settle in and started working amazingly well.

Now it consistently makes fresh rotis, which is something I absolutely love. Having hot, freshly made rotis without the manual effort is a huge convenience, especially on busy days.

The only improvement I’d hope for is that the rotis could be a bit thinner. Also, while they taste great when fresh, I wish they would stay soft and not become chewy once they get cold.

Otherwise, I love this product and would definitely recommend it to anyone who is working full time and still wants the comfort of fresh rotis at home.

Please dont buy this machine world worst customer service and machine as well please dont waste your time and money.

This is not just a bad machine but an unresponsive company.

We were overcharged. Shipping was botched up. Got the louder one though we paid for the quieter one. We didn't use it for weeks after due to a family emergency. 

We did try to contact but were given the runaround and due to other family concerns we gave up.
We are 2 people and have tried all the recommended flours.

We typically make 15 rotis so we can just tear up the top part of the roti because even at the highest roast level bottom/inside is always totally uncooked. Edges don't cook well. Repeated errors.

We do a deep clean as recommended and it developed mold. Need to notify the FDA.
I have a cooking blog and newsletter and I will be sharing this experience with all my readers. 

Worst product and company we've had the misfortune to deal with. Don't expect anything from this company. Just want to alert others. YMMV.

Rica was very thorough and resolved all my questions! Excellent support, thx!

Update: it’s a series of unending issues and finding the team (real humans) is so difficult. I was happy with the support provided by Rica but the issues remain open and unattended ☹️

The machine has never in last 3 months worked as it’s supposed to. I have tried reaching out multiple times to customer service but there reply time is 5-7 days. It is a horrible machine, I feel that I might have got a used kne

Rotimatic has the worst customer service and is a scam company. I ordered a new machine in the first week of January and paid extra for expedited shipping. When the order was not shipped by end of January, I promptly cancelled the product on 1-Feb. I was eligible for a full refund per company policy.

I was told that my refund would be processed at the most in 3-4 weeks, but preferably earlier as the request was being expedited. I have now been waiting for my refund and have chased them 3 times in the last 3 weeks and there is no response from customer service. There is no way to phone into their customer service and no way to reach out to them.

Please do not order from them. Once you pay the money, they completely forget about you.

Rotimatic - if you dont refund my money, I will have to take legal action. My order number is 78490.

It was very disappointing experience as we ordered Rotimatic next which took about 5 months to arrive and then we were promised to refund $200 but it had been almost a year now waiting for it. I have tried many times to complain to them but there is no help associated

It’s stinks. I got a non working machine on December 7th 2025 three months troubleshooting I finally got a label for replacement in February 2026. The non functioning machine was sent on February 10th. Well i am still waiting on the machine. 1600.00 US for a non working machine. Distasteful.

I give one star because when we first bought the machine. It broke in first 3 days. They either don't have quality control departments or they just send crap items. After going back and forth with customers service we were able to get another machine. Literally had to write review all over social media in order for them to get the attention. We are still having issues. Their customer service departments sucks . They are horrible employee and company to begin with. I hope the ceo is reading this and getting her shit together. If you gonna cheat your customer that's horrible karma on you

I have very bad experience first of all when I bought I waited for 3 month for machine then i have problem with flour they didn’t mention that this machine only used when you put special flour , I have to sent back then they give me wrong invoice and receiving address and I applied for refund but I don’t know when I will have money back and the worst thing is that they know I have devolution the Mechine but they are trying to take money from your bank, I mean disgusting.very bad experience

worst customer service , worst purchase

Impossible customer service. Machine never connected to internet for US customer.

After dozens of hours of troubleshooting mechanical issues myself— it makes regular rotis with about 80% success but that’s it. Great idea in theory but poor execution for the price.

One of the worst service experience ever in my life. Service rep has no clue what was the issue with the unit, he was shooting in the dark assuming one of his fixes will address the issue. Reluctant on replacing the unit, but finally after numerous attempts Rotimatic has decided to replace the unit but only after they receive the defective unit first. I blindly trusted they will ship the new unit post receiving but they have stopped responding to me after receiving the old unit by their warehouse in New Jersey.

Edited 6 May 26. New unit, new issue.. same horrible customer service. After long battle my unit had been replaced (had to purchase roti for more than a month even after spending close to 2k, that is a whole different topic). Now the new unit has fan running all day and night, unless I unplug the power. I reached out to customer service (his name is Dhruvv) a month ago with the issue, so far no response. I follow up every week on the status, there is not even an acknowledgement from this guy. This is below par service for a company that charges 2000 USD for a rotimatic. Stay away from this fraud company and pathetic service.