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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, stylish design, and excellent performance, noting that items often look even better than depicted online. The service is frequently highlighted as efficient, with many people appreciating the fast and reliable delivery, as well as the ease of the shopping experience. However, some customers were not happy with the durability of certain products, reporting issues like jackets ripping after a short period. There were also instances where people felt the company did not adequately support their products or offer sufficient insurance options, leading to dissatisfaction with how certain issues were handled.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers praise the high quality,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality, durability, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the fast, efficient, and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express satisfaction,... See more

Based on these reviews

Rated 5 out of 5 stars

well products are awesome but the non stretch material kinda pulls me out :( need to somehow shrink my legs…

Rated 5 out of 5 stars

I bought a fis approved ski helmet and it arrived in about 4 days. It fits perfectly, quality is really good and to be honest, it looks even better than online. So, overall very happy with the purch... See more

Rated 5 out of 5 stars

Rossignol products are high-quality, durable, and stylish. Their skis and gear perform very well on the slopes, making them a great choice for both beginners and professionals.


Company details

  1. Winter sport Store
  2. Activewear Store
  3. Clothing Store
  4. Outdoor Clothing and Equipment Shop
  5. Outdoor Sports Store
  6. Winterwear Store

Written by the company

Rossignol was born in the French Alps in 1907. Icon of the past, symbol of the present; Rossignol, inspired by our roots and our exceptional historical heritage, builds the future every day.


Contact info

4.0

Great

TrustScore 4 out of 5

695 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Professional and service minded

After I placed my order, Rossignol introduced a new discount campaign, so instead of returning my newly placed order, they gave me the same discount without hesitation. Very professional and service minded. Thanks!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Missing parts - excellent service

After a crash I had to adjust my boots and lost some screws/parts. The customer service team of Rossignol assisted me in a very friendly and efficient way and did send me the parts quickly. Thanks again for all your help!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I bought the Rossignol Staci Pearly…

I bought the Rossignol Staci Pearly woman’s ski jacket January 2025 and it did not even last one season before it started to rip. The stitching on the front is coming apart. Rossignol does not stand behind their products and refused to do anything. I will never buy from this brand again. For the cost, do yourself a favor and invest in a different brand that actually stands behind their products.

22 January 2026
Unprompted review
Rossignol logo

Reply from Rossignol

Dear Client, thank you for sharing your feedback.
We are sorry that our Warranty team could not reply positively to your request.
After a thorough review of the pictures you provided us of your jacket's stitching, we determined the condition was consistent with natural wear (and tear) rather than a manufacturing defect. Natural wear falls outside or our warranty coverage. However, please do not hesitate to contact our Warranty team back if you need any further clarification.
Best regards,
Rossignol Team

Rated 1 out of 5 stars

Awful service they don’t care

Sent me someone else’s order. Wrong item.
Sent them packing slip with other persons details on.
They then wanted me to unpack and send a photo.
They then wanted me to return… but wait 14 days for a refund and refused to send my order out and said I’d have to place it again.

I will never use this firm again.

Avoid guys

2 February 2026
Unprompted review
Rossignol logo

Reply from Rossignol

Dear Client, we are sorry about your order's inversion, we deeply apologise for this mistake.
Our CS will get in touch with you to confirm that we will issue the refund of your order as soon as we see that you shipped your return, in order to minimize the inconvenience caused.
We remain at your disposal,
Kind regards,
Rossignol Team

Rated 5 out of 5 stars

Great ski helmet

I bought a fis approved ski helmet and it arrived in about 4 days. It fits perfectly, quality is really good and to be honest, it looks even better than online.
So, overall very happy with the purchase.

26 September 2025

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