Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more
Company replied
Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs... See more
The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more
Company details
Information provided by various external sources
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.
Contact info
9 Ross-Simons Drive, 02920, Cranston, United States
- 800-835-0919
- customerservice@ross-simons.com
- www.ross-simons.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Repair work.......Bought just a silver paper clip…
Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to see if you could size it up just one link and was informed you did not do that. So I had to buy a clasp somewhere else and put in on myself. Really wasn't asking too much and willing to pay.
4 October 2025
Unprompted review
Reply from Ross Simons
Thank you for sharing your experience—we truly appreciate your feedback. We're always willing to work with customers on special requests whenever possible, but in some cases, the style or construction of a piece limits our ability to make modifications. Your input helps us continue improving both our designs and services.
Love it
Love it
Wish there was a longer version I could layer it with
4 October 2025
Unprompted review
Dealing with Ross-Simons is so easy…
Dealing with Ross-Simons is so easy whether I'm ordering jewelry or returning jewelry. Happy that they are always so accommodating.
2 October 2025
Unprompted review
Great staff
Great staff, friendly professional, I was extremely satisfied with my purchase. Will shop again once our countries come to terms about tariffs. Price of bracelet was excellent but the taxes, tariffs & exchange rate was a little more than I bargained for. But you still deserve the 5 stars.
3 October 2025
Unprompted review
It wasn't the same as in the picture
It wasn't the same as in the picture. The necklace doesn't look gold. I'm returning/exchanging this item for another item.
1 October 2025
Unprompted review
Reply from Ross Simons
We regret to learn the necklace didn’t meet your expectations. We do our best to depict each piece of jewelry as accurately as possible in our photos, including color and finish, but we understand that lighting and screen settings can sometimes affect how items appear. We appreciate you taking the time to return or exchange it, and we hope your next selection is a perfect match.
Pure Collection is Pure Indulgence
I love my necklace from the Pure Collection! Will purchase another one soon. Highly recommend all the jewelry from this category!!!
3 October 2025
Unprompted review
Necklace exactly as shown
Necklace exactly as shown; very fast delivery. I love it but everything I've purchased from you has been great.
3 October 2025
Unprompted review
Beautiful earrings that I will wear for…
Beautiful earrings that I will wear for a long time. Lightweight yet quality. Shipping was stellar!
1 October 2025
Unprompted review
Love the rings!!
Love the rings!!! Absolutely beautiful!! Quick delivery and were packed safely!! I will definitely order again!!
29 September 2025
Unprompted review
My wife loved the gift it lifted her spirit.
My wife loved the gift and it lifted her spirit ❤️
30 September 2025
Unprompted review
Disappointing
It is nothing like the picture and looks like an inexpensive nothing and is very disappointing.
1 October 2025
Unprompted review
Reply from Ross Simons
We regret to learn that the piece didn’t meet your expectations. If you haven’t already, you’re welcome to return the item within 30 days for a refund or exchange. We want you to feel confident and satisfied with every purchase.
The ring it is really beautiful and a…
The ring it is really beautiful and a great price!
The diferent shades of green of the gems are gorgeous.
A real value.
Martha G. A. C.
27 September 2025
Unprompted review
Descriptions of the earrings were…
Descriptions of the earrings were accurate They are lovely..
2 September 2025
Unprompted review
Love my purchases…I have never disliked…
Love my purchases…I have never disliked one item. Your jewelry is always the finest quality and craftsmanship. I recommend your company to all of my friends. Thanks for making me feel so special when I wear your pieces!
30 September 2025
Unprompted review
I’m very happy with my purchase.
29 September 2025
Unprompted review
The ring did not fit and the claw clasp on the chain was broken, I returned the items for a refund
The ring did not fit an
21 September 2025
Unprompted review
Reply from Ross Simons
Thank you for letting us know—we’re sorry to learn the ring didn’t fit and that the chain arrived with a broken clasp. That’s certainly not the experience we want you to have. We appreciate you taking the time to return the items and hope you are able to find something else you love.
Too big; I need to take it to a jeweler.
beautiful watch; but I need to take it to jeweler to make smaller; that's extra money.
24 September 2025
Unprompted review
Reply from Ross Simons
We always suggest if there's an issue with a piece to contact us directly for a repair. Taking our pieces to an outside jeweler will void any warranty. We have requested more information.
Champagne Tastes @ Beer Prices
Champagne Tastes @ Beer Prices
Catalog photos perfectly display items.
Delivery is quick.
Jewelry looks expensive @ very affordable prices.
24 September 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.