Ross Simons Reviews 2,004

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the fast shipping and the ease of ordering from the website, noting that orders arrive quickly and are well-packaged. Many people appreciate the wide selection of items, the reasonable prices, and the overall value, often finding the jewelry to be of fine quality and craftsmanship. However, some people were dissatisfied with the product quality, mentioning issues like clasps breaking, stones falling out, or items tarnishing. A few other people also felt that the actual size and appearance of some jewelry did not match the online photos, leading to disappointment with the received items.

What people talk about most

Product

Consumers find product quality to be a significant concern. Many reviewers report issues such as jewelry... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express disappointment, citing issues like... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the fast and prompt... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering online and the... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices reasonable and affordable,... See more

Based on these reviews

Rated 4 out of 5 stars

Bought just a silver paper clip bracelet size 7 but very hard to fasten with lobster clasp Dose not open very wide to fasten. Maybe a round clasp would work better. Size 8 is too big so I called to s... See more

Company replied

Rated 4 out of 5 stars

Fast shipping and easy to order from website. I ordered the sterling silver magnetic clasp converter for my charm bracelet. Unfortunately, the clasp wasn’t large enough so had to send back. Waiti... See more

Company replied

Rated 5 out of 5 stars

I really appreciate the selection of items to choose from, the prices, and the sales. Example: Of course I would like to buy diamonds, but there are some very nice pieces in white topaz or CZ that a... See more

Rated 5 out of 5 stars

The ring was just what I wanted for a left hand ring. However, it was a little loose and this morning while I was helping set up the booth for my quilt guild at the local arts festival the ring fell o... See more


Company details

  1. Jewelry Store
  2. Clothing Store
  3. Watch Store

Information provided by various external sources

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewelry includes diamonds, diamond jewelry, gold jewelry, diamond engagement rings, rings, necklaces, bracelets, earrings and precious gemstone jewelry.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

TL Indy

The gift arrived on time. The package was intact & pretty. I have been looking for a cut dark blue sapphire bracelet to match a necklace that I have had for years & there it was on your site! The stones are small but the cut & the gold beads match the necklace just fine. Thank you.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful, quality items

I have made several purchases and am enjoying them! Only one wasn’t exactly what I expected, but it was beautiful and nice quality. Packaging is excellent for gift giving! It is an enjoyable experience and I will continue to be a loyal, satisfied customer.

17 October 2025
Unprompted review
Rated 4 out of 5 stars

price was right

21 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

We’re glad to hear the price was right — that’s something we take seriously. We strive to offer the best quality at the best value, and it’s great to know that came through for you.

Rated 4 out of 5 stars

I have received other pieces from Ross…

I have received other pieces from Ross and Simon’s but this time my order seemed to look cheaper. The last order did too but I thought I would try one more time. If you changed a vendor or something go back.

1 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your continued support and for sharing your experience — we truly value your feedback. We strive to offer a range of pieces at varying levels of quality to suit different styles and budgets, and we understand that not every item may meet the expectations set by previous purchases. Of course, you may return anything you are not satisfied with, within 30-days of purchase.

Rated 3 out of 5 stars

Buyer beware

I was very disappointed by the tiny size of the gemstones in the earrings. The on-line photo and description made them appear much bigger. I almost returned them.
I gave it three stars because the size and look of the gold over silver are very attractive.

13 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your feedback. We do our best to represent each piece as accurately as possible by including detailed product dimensions and scaled photos on a model to help convey size and proportion. That said, we understand how challenging it can be to gauge the true scale of jewelry online, and we're sorry the gemstones didn’t meet your expectations. We're glad to hear the gold-over-silver finish was a highlight for you, and we hope the earrings still bring you joy.

Rated 5 out of 5 stars

I'm happy I found Ross Simons to…

I'm happy I found Ross Simons to purchase the Italian 2.7mm 18kt Gold Vermeil Paper Clip Link Necklace. 16". This was a replacement for a similar chain, but this one looks much better; the size of the links are nicer, and the color of gold matches my 18K charm.
It was easy to order online and delivery was fast. I would definitely recommend RS.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

This cross is perfect

This cross is perfect. It’s not flashy which is exactly what I wanted it for. It’s not to show others but to remind me that the Lord is with me in everything I do. I wanted something that wouldn’t tarnish and I could sleep, and shower without having to remove it. It’s perfect!

16 October 2025
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, searching and filtering options are great. Purchasing is easy to navigate, quick shipping is appreciated. Returning is also straight forward, easy and hassle free, with no additional costs; and this is important to me as part of my decision making when purchasing. Sometimes the photos do not convey adequately size, texture, feel etc. information that I would get if I was doing an in store purchase. Basically I like that I can try on a piece and if it does not work out it is returnable.
I 'window shop' more often online than I would visit a store, it's fun. I am impressed at the wide variety of gold, silver, and gold over silver items, and the uniqueness of designs available.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

First and last time customer

Bought this for my wife to hang an existing pearl pendant on. The first one broke at the clasp. Exchanged for another of the same, this one broke in the middle of the chain. At this point I opted to just return it. Return was received on October 3, no credit back to original payment. Checked with them, said they would see to it. Still no credit called again, sat on hold, came back and acknowledged the credit had not been issued. So this was two calls to get it credited.

15 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for sharing your experience—we’re truly sorry for the inconvenience and frustration this has caused. Without specific order information, we’re unable to reach out or assist directly with your return and refund. If you still need help, please contact our customer service team with your order number so we can look into it right away and make things right. We appreciate your patience and hope to resolve this for you quickly. We have requested more information about this order.

Rated 3 out of 5 stars

Pumpkin looks dead

For the first time, I received something I am not happy with from Ross Simons. I was looking forward to the lovely orange/yellow pumpkin earrings, but the amber is very dark and the pumpkins look dead, a brown color. Not even close to the picture of the product. Very unhappy!!

11 October 2025
Unprompted review
Ross Simons logo

Reply from Ross Simons

Thank you for your honest feedback—we’re truly sorry to hear the earrings didn’t meet your expectations. Amber is a natural stone, and because of its organic origin, it can vary widely in color and clarity—from golden honey to deep cognac. While we strive to represent each piece as accurately as possible, these natural variations mean no two are exactly alike. You may return or exchange anything within 30 days of purchase.

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