Goodmorning, I had some problems with my shipment, due to the fat I wasn’t home when the postman arrived, but the customer service was impeccable and they managed to ship me another model with n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a next day response from Rosefield on a query I raised on a heirloom watch I had bought for my wife. The speedy and helpful responses continued from Rosefield over the next few days resulti... See more
Company replied
Ordered a watch and two personalized bracelets. When the shipment arrived, one of the bracelets were missing. I took pictures and emailed customer support, who responded quickly and fixed their ware... See more
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Great customer service - special mention for Ida , the first watch was stolen from the box , the second went missing but finally 3 rd watch arrived in time for Christmas . It’s a beautiful watch . Goo... See more
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Company details
Written by the company
Are you looking for luxurious and affordable women’s watches? Find a great selection of ladies watches at ROSEFIELD. Free worldwide shipping.
Contact info
H.J.E. Wenckebachweg 133, 1096AM, Amsterdam, Netherlands
- support@rosefieldwatches.com
- www.rosefieldwatches.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Outstanding Consumer Service
I’m extremely impressed with the level of customer service I received. When I reached out with an issue, the support team responded quickly, kindly, and professionally. They went above and beyond to assist me, showing genuine care and a strong commitment to customer satisfaction. It’s rare to find such responsive and helpful service these days — I truly felt valued as a customer. Highly recommend this company for their excellent support!
29 July 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had such a positive experience with our support team. Providing quick, kind, and professional service is something we deeply value, and it means a lot to know that you felt genuinely cared for.
We’re grateful for your recommendation and for having you as our customer. If you ever need assistance again, please don’t hesitate to reach out, we’re always here to help!
Good customer service
I had a defective bracelet and contacted Rosefield asking about a potential solution. Simone returned my email in less than 24 hours and sent me a replacement the following day. Very friendly and efficient correspondence!
26 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're happy to hear that Simone was able to assist you so quickly and that you're satisfied with the solution. We always aim to offer friendly and efficient service, and it's great to know we succeeded. Enjoy your new bracelet!
Absolutely avoid at all costs.
Absolutely avoid at all costs.
Firstly, the watch never even arrived. Secondly, I had to chase them for updates at every step, they never once messaged me with an update without me chasing them.
They then (after 3 months) issued me a refund, but then sent an empty gift bag to me, that I had to pay £5 for as they didn’t pay the full postage fee!
Ridiculously bad customer service and experience.
24 June 2025
Unprompted review
Reply from ROSEFIELD
Hi,
Thank you for your feedback. I’m very sorry to hear that your experience with us was not a positive one. I completely understand how frustrating that must have been.
A few days ago, we requested your order information so we could investigate this case further, but unfortunately, we haven’t received any response yet. We would still be happy to look into this for you.
Once an order has been shipped, we always provide a tracking link from the carrier responsible for the delivery. If there are any issues during transit, customers are encouraged to contact us, our response time is typically between 24 to 48 hours, as stated on our contact page. Please note that we do not send proactive shipping updates for each parcel movement, as this is handled directly by the carrier via the tracking link.
Given that you received an empty gift bag and experienced significant delays, it seems likely that the parcel may have been damaged or misdirected by the carrier. We truly regret any inconvenience this may have caused.
Please also note that all prices and taxes are included at checkout, and no additional fees should be requested after that. If the carrier has charged you £5 upon delivery, we kindly ask you to get in touch with our support team and provide any supporting documentation, we’ll gladly investigate this further for you.
Our team remains at your disposal and is ready to assist.
Wishing you a great day!
Great Customer Service with a Lost Return
I let them know that I had not received my refund and had not received any updates on my return (it had been many months, but the return was headed to the Netherlands so I gave it extra time). I submitted proof of postage and contents of my package and they tracked my package, something I was having a difficult time doing with USPS. USPS advised the package had been lost. Rosefield refunded me anyways (a higher value return) and provided excellent customer service through the ordeal. I really appreciate they were willing to make me whole, even though the lost package was neither my or their fault.
18 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind review! We’re really glad we could help and were happy to be of service.
I had an issue with an item being faulty
Anne (Customer Experience Specialist) resolved the issue for me in a swift and professional manner, while maintaining a warm approach, which is refreshing to see when dealing with customer service these days.
10 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you for sharing your positive experience!
We're glad to hear that Anne was able to resolve your issue quickly and professionally, while providing a warm and friendly approach. It's wonderful to know that our team is making a difference.
If you need any further assistance, we're here to help!
Great customer service
After experiencing a fault with my watch and the strap breaking and resulting in a crack to the screen as well as a faulty strap, I contacted Rosefield customer services who promptly organised a free replacement for me. Great and efficient customer service, what was a bad experience is now very positive. One thing I would just like to suggest is on the Octagon watch I have, the adjustable clasp is very tricky to close, it took me quite a few goes to be able to get it to properly close and it needed to be pressed down quite firmly, I found the exact same issue with my previous one, so maybe that is something to look at in future. Otherwise very happy thank you :)
17 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for sharing your experience!
We’re very happy to hear that our customer service team was able to turn things around for you and provide a quick and helpful solution. It’s great to know that what started as a frustrating situation could be resolved in a positive way.
Also, thank you for your feedback regarding the adjustable clasp on the Octagon watch. We truly value input like yours and will make sure to forward it to our product team for further review.
We appreciate your trust in Rosefield and are glad to hear you're happy with your replacement. Enjoy your new watch!
Great service
13 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you for your kind words! We're happy to hear you’re satisfied with our service.
Great and kind customer service
I had a great experience with the customer service if Rosefield. There was a little problem with a return and they helped me so friendly and quickly! Special thanks to Jenny!
11 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're delighted to hear that Jenny and the Rosefield customer service team could assist you quickly and friendly. Your satisfaction means a lot to us!
Beautiful watches, excellent customer service
This is the third watch different members of my family have bought from rosefield. Beautiful watches and the highest quality. The latest watch that was purchased developed a problem with the clasp after quite a few months. Customer service were amazing and sent a replacement strap straight away. . I would highly recommend this company, both for their watches and their excellent customer service.
10 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful review!
We’re thrilled to hear that multiple family members enjoy our watches and that our customer service was able to quickly assist with the clasp issue. Your recommendation means a lot to us.
We hope you continue to enjoy your Rosefield watches for years to come!
I ordered a watch from Rosefield a…
I ordered a watch from Rosefield a month ago. The watch will randomly fall off on its own every time its worn. I realized it something with the strap and reached out to request a replacement of the same watch but in a different size. I chatted with Simone the customer service agent and she explained the watch was adjusted the wrong way. I did correct it as advised but the issue with the strap persists. Simone claims she can send me a replacement strap even though I clearly explained I wanted the watch replaced. I don’t even know how to fix the replacement strap (I’ve read reviews saying tge replacements are substandard). All I want is to enjoy a watch I saved so hard for and I can’t even get that. Simone mentioned the watch had been worn and can’t be returned but would I have known I had an issue with the strap if I didn’t wear it? This hasn’t been a good experience for me
8 June 2025
Unprompted review
Reply from ROSEFIELD
Hi Busola,
Thank you for your feedback. I'm sorry to hear that your experience with us was not a positive one — I truly understand how frustrating that must be.
As previously mentioned, exchanges are unfortunately not possible, and activated watches are excluded from our return policy. This information is also stated clearly on our website.
I would also like to clarify that the clasp on your watch was not incorrectly adjusted, but rather placed in the opposite direction. The clasp is not designed to be closed in that way, and repeated attempts to do so may have caused damage to the lugs.
We are more than happy to assist you with a strap replacement under our warranty policy, as previously offered. However, an exchange for a different watch is not possible, as it falls outside of our guidelines. I’m truly sorry for any inconvenience this may have caused.
If you have any further questions, please feel free to reach out to our support team directly — we’re here to help.
Wishing you a great day ahead!
Great watch question and customer service
They quality of the watches are amazing!
And their customer service is super helpful, post lost my package and they offered me a replacement or a refund.
Really happy with my experience
4 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words!
We’re happy to hear you love the watch quality and that our team could help with the lost package. Your satisfaction means a lot to us!
Good service
Good service! The clasp of my watch was a bit bent. After a message with Whatsapp, they are sending me a new replacement part. 🤩
4 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you for your kind review!
We’re glad we could quickly assist you via WhatsApp and send a replacement part. Enjoy your watch, and feel free to reach out anytime!
Beautiful pieces
I’ve purchased from Rosefield before and their watches are truly beautiful and so elegant. I recently purchased a piece from their new collection, which had a minor fault when I received it. However I contacted customer support and they were so incredibly helpful in sending me a replacement and keeping me up to date. All in all a five star experience with this company, highly recommend!
2 June 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your wonderful review!
We're thrilled to hear that you're a returning customer and still loving our designs. We're sorry about the minor fault, but so glad our support team could assist you quickly and keep you informed. Your recommendation means the world to us!
After an accident with my first watch
After an accident with my first watch, with a crack on the screen, Rosefield have been great with helping me get a replacement! Very impressed with their professional, quick responses and their support in sending a new one free of charge! Thank you rosefield
13 May 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind words! We're really glad we could help you out and that you're happy with the service you received. Your satisfaction means a lot to us, and it's great to hear that everything went smoothly. Enjoy your new watch, and don't hesitate to reach out if you ever need anything else!
a great experience and I’m happy to give the team a full 5 stars!
I ordered two watches from Rosefield and was very happy with the delivery time and packaging—everything arrived quickly and beautifully presented. The watches themselves are amazing, and I was especially impressed that they’re actually water-resistant as advertised.
However, I decided to return one of the watches because the shape and size weren’t quite right for me. I did face some issues during the return process, not due to Rosefield but because of complications with the courier service. That said, Rosefield’s support team handled my request with great professionalism and ensured the issue was resolved smoothly.
I really appreciate brands that take their policies and customer service seriously, and Rosefield definitely does. I highly recommend reaching out to their support team before initiating any returns—it can make the process much easier.
Overall, a great experience and I’m happy to give the team a full 5 stars!
14 May 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your detailed and kind review! We're thrilled to hear that you were happy with your order—from the fast delivery and packaging to the quality of the watches themselves.
We truly appreciate your patience during the return process and are glad our support team could assist you in resolving the courier issue. It means a lot to us that you value our approach to customer service and our commitment to making things right.
Thanks again for the recommendation and the 5 stars—it really makes our day! If you ever need anything in the future, we're always here to help.
Problems smoothly solved
After a row of unintended failures: lost pakkage, wrong order placed and more the friendly approach and helpfulness of customer-service helped a lot.
Mother day was saved.
Rosefield shines overall, the juwelery is great and the service like wise.
At Rosefield you are in good hands.
9 May 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your kind and understanding words. We're truly sorry for the initial hiccups, but it's wonderful to hear that our team could turn things around and help save Mother’s Day!
Your patience means a lot to us, and we're so glad you’re happy with both the jewelry and the service. At Rosefield, we always aim to make things right—and we're delighted that you felt in good hands.
Thanks again for the trust and the lovely review!
Beautifull products and great customerservice…
Beautifull products and great customer service. When i received my necklace there was a small dent in one of the corners of the pendant. I notified rosefield thru whatsapp and they responded the same day and provided me with reasurance and a new necklace. Beyond happy with this kind of service i would recommend rosefield to everyone!
11 May 2025
Unprompted review
Reply from ROSEFIELD
Thank you so much for your lovely review! We're sorry to hear there was an issue with your necklace initially, but we're really glad we could resolve it quickly and to your satisfaction.
It’s wonderful to know that you're happy with both the product and the service you received. Your recommendation means the world to us—thank you for sharing your experience!
Thanks for your quick response
Thanks for your quick response and keeping me informed of the progress.
Thanks for this!
Have a great weekend,
Greetings Herman Hoogelander.
9 May 2025
Unprompted review
Reply from ROSEFIELD
Thank you for your kind message! We're happy to hear that you felt well-informed throughout the process. If there's anything else we can do for you, don't hesitate to reach out.
Wishing you a great weekend as well!
After experiencing the package that…
After experiencing the package that went wrong, Anne reassured me enormously and arranged everything for me. What a sweetheart of a girl. Because of her I love Rosefield more!
22 April 2025
Unprompted review
Reply from ROSEFIELD
That's absolutely fantastic to hear! It warms our hearts to know that Anne's support made such a positive impact on your experience. We're so proud to have team members like Anne who go the extra mile for our customers.
Thank you for taking the time to share your kind words. We'll be sure to let Anne know how much her help was appreciated. It truly means the world to us that her dedication has deepened your love for Rosefield! 😊
I have been a customer for about 5…
I have been a customer for about 5 years now and have a few special pieces from them. A recent purchase found me reaching out to their customer service and it was such a pleasant experience. The responses were prompt and the agent provided a very fair solution. This experience showed me that they care about their customers and for that I will remain a customer for years to come.
26 April 2025
Unprompted review
Reply from ROSEFIELD
That's truly wonderful to hear! As Rosefield, we deeply appreciate your loyalty over the past five years and are so glad to know that our special pieces hold significance for you.
It's especially rewarding to hear about your positive experience with our customer service team. Providing prompt, fair, and caring support is something we strive for, and knowing that we've reinforced your trust in us means a great deal. Thank you for sharing your kind words and for being a valued member of the Rosefield family. We look forward to continuing to provide you with beautiful pieces and excellent service for many years to come!
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