Roper Rhodes Reviews 

Our fitted overhead shower head for SVSET30 decided to start shooting water horizontally everywhere on 20/12. Just what you need before Christmas. But hey, life happens.

I spoke to Roper Rhodes After Sales Lady, Mandy Hope and she agreed having provided proof of purchase to send a replacement head. It was despatched straight away & arrived by DPD tracked 22/12. I've switched it over & now everything's working again as expected.

In life things can go wrong - it's life. The proof of a good company is how they handle things & put it right.

Excellent.

Happy Christmas to Mandy & the RR Team :-)

We purchased 2 Roper Rhodes Presence PSC100 cabinets for a new bathroom we had installed in April. Within 6 months the electrics in both cabinets failed! Our supplier replaced them both in November - but within 2 weeks both failed again!!! NOT IMPRESSED!!!

The honed marble worktop on my purchase of the Widcomb Bathroom Unit is flawed. This cost over 2000euro in Ireland to buy on Dec 9th. By 11th Dec the worktop has stained from water splashes, the bottle of soap mark, even the toothbrush has stained where it was left. I am so upset.

Further to my post of yesterday, I have now been contacted by Roper Rhodes and they have resolved my complaint to an absolutely acceptable outcome. It is a shame that the rep was not more accommodating, thus prompting my complaint however Mandy at Head Office dealt with it promptly and has restored my faith in the company. Customer service from HO was excellent.

Amongst the many items we purchased via Victor Paris was a Roper Rhodes Cypher unit with silver handles. Within 4 years the handles started to degrade and are now completely unsightly. I would have expected, given the cost, and the standard of product that Victor Paris claim to represent, that the life cycle would be longer than this. The VP Branch, who were very helpful, contacted the Roper Rhodes rep who was completely unhelpful and has clearly diismissed our concerns without any thought.

Very disappointed with the standard of product and the dismissive attitude of the manufacturer. Steer clear of any of their Cypher units, the qualty of which are very poor.

I damaged the bath panel in my lovely Roper Rhodes bathroom and needed some touch up paint. Customer services were just brilliant, friendly and responsive, and they sent the paint free of charge! Very impressed, thank you 🙏🏼

I needed a new part for a soft-close toilet seat that was over five years old. On the telephone and by email I received a responsive, efficient, prompt and helpful service. The staff knew their products and did what they promised to do quickly.

Excellent service from Lucy who listened to my concerns about a replacement shower hose .
I requested an upgrade which she was happy to offer .
All quick and easy to resolve.

Nice units, must say very expensive, but as we liked it and it was going to be our “last” bathroom we decided to make this purchase.
Sadly 3 draws unit came with “vanity unit”, which we didn’t want and were not mentioned at the time of the purchase. As we didn’t use it under the sink we’ve lost part of the draw.
We tried to get it replaced with full draw or at least the full insert, but company was not helpful at all. Then, we decided to do some DIY, the only hope, we could work out how to remove the draw. Customer services were not much of help.
Nice and polite NO was the reply on each occasion.

One of those companies, once you bought and payed, you are not valued customer any longer 😥
They are forgetting that without US, clients, they would NOT have a business.

Fortunately, we are very practical and found the way around the issue, learned a lot as well 😊
Nothing like some DIY after buying unit for well over £500.

I quickly got through to a knowledgeable call handler who understood my issue and rapidly organised a replacement part under the 10 year warranty.

We needed a replacement part that we weren't too optimistic about sourcing but Lochlan sorted everything out for us. Part now received. Professional and excellent service. Very impressed. Thanks

Once I was in touch with Mandy in the technical department everything was sorted super speedily when she arranged to send out a replacement door for my 7year old Tavistock cloakroom basin cabinet which had developed a fault.Thank you.

Bathroom cabinet blew following power cut. Long drawn out process to try and fix issue. As within a year of purchase was meant to get a replacement, still hadn’t happened. It’s now been 6 months since it broke. This is a product which cost nearly £1000 which is why I am so angry. Wouldn’t use them again.

We refurbished our bathroom a couple of years ago. We spent a lot of money buying “ good quality” units from Roper Rhodes only to find a year in that the cabinets are horribly cheap. They have expanded and burst all round the side and joinings and are all frayed and horrible looking. The paint is all cracked. Never been so disappointed. We have ventilation and I wipe down after baths etc and it’s still turned out like this.

Had a problem with a water damaged plinth. Unfortunately the supplier had gone out of business so unable to return there. Contacted customer services, Alex B very helpful and was able to help in replacing the damaged item.

Had a new bathroom in March this year, this month the soft close mechanism on the toilet seat stopped working. I informed my retailer who contacted RR who sent out a set of replacement hinges. In my day in the industry the practice was to completely replace the seat. I struggled to fit the replacement hinges but did eventually manage it. 24hrs later they break again

We had a slight performance problem with our shower but so we approached customer services for some more information. Without delay Alex B was able to help quickly which enabled us to fix a setting while we had tradesmen on site.

Writing on behalf of my elderly parents. My Mum phoned to enquire about a replacement mirror door for their bathroom cabinet which she had accidentally broken. In under a week a new door had been delivered in spite of the cabinet having been discontinued some time ago. A huge thank you from them (and me) for such excellent service.

Having given a one star review Roper Rhodes responded very quickly by sending me replacement sink base unit doors. Thank you.

Sent this email to enquire about a replacemen silicon shower nozzle. (i only need just one of the 75 fitted)

"Hi, I have a Roper Rhodes "Breeze Shower" with a 250mm round shower head.

I have just discovered that one of the silicon nozzles has split.

Is it possible for you to supply me with a replacement nozzle and what cost it would be"

This is their reply.
With reference to your recent enquiry, we are sorry to hear that you have experienced problems.

The nozzles are not available as spares, this would need to be a new shower head. This would be our SVHEAD12, the recommended retail price is £198.50 incl. vat. We do not supply/sell directly to private customers, you would need to contact a local retailer.

If you need any further information or advice please do not hesitate to contact us.

£198.50 incl. vat. instead of a few pence that a spare silicon nozzle should cost? Talk about a rip off.
Will certainly not buy another Roper Rhodes (or Tavistock, or R2) item again. shocking service.