Root Cause Clinical Reviews 

136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and professional, empathetic approach, making them feel at ease. The service provided is frequently highlighted as excellent, with many appreciating the clear explanations and comprehensive consultations. People felt understood and reassured, receiving detailed advice without any pressure for specific treatments or products. Many reviewers left feeling positive and hopeful, gaining relief and confidence regarding their hair and scalp concerns. People reported visible improvements and progress in their conditions, attributing this to the effective treatment plans and expert advice received. The welcoming environment and supportive interactions with staff further contributed to an overall excellent user experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many expressing delight and finding it absolutely worth it due to... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing hope and satisfaction... See more

Customer service

People report positive experiences with customer service, highlighting the empathetic professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, with many feeling hopeful and positive after their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First visited Will in Glasgow in August last year after many sleepless nights worrying about hair thinning. Will was really knowledgeable in all aspects of hair loss and scalp care. He explained thing... See more

Company replied

Rated 5 out of 5 stars

My 9-year old daughter has been suffering hair loss since summer woth no apparent cause (GP, bloods etc). We booked an appointment with Wil who, first of all, was amazing with our daughter (addressin... See more

Company replied

Rated 5 out of 5 stars

I visited the clinic with my 17 yr old daughter who has been experiencing hair loss and scalp issues. Will discussed her medical reports, day to day hair management and helped us to understand what is... See more

Company replied

Rated 5 out of 5 stars

I attended RootCause Clinic on the 11th September for advice about my worsening hair loss.Wil put me at ease straightaway,he was very welcoming and I felt relaxed. I was glad to get answers, reassuran... See more

Company replied


Company details

  1. Health Consultant

Written by the company

We offer you a professional and clinical diagnosis for hair loss and scalp health anxieties. We offer global video consultations in the comfort of your own home or in-person consultations in one of our clinics across the UK. Our diagnostic approach leads to a more effective prognosis and outcome for our clients. You can expect person-centred consultations delivered in a safe and supportive space. Be assured that you will access a professional standard from a trusted brand. Don’t rely on Dr Google, let us help you in your health journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

136 reviews

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4.9

All reviews

(136)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

I had my follow up appointment with Wil…

I had my follow up appointment with Wil and I’m pleased that the treatment plan is working and there is noticeable growth. The follow up was on depth and Wil gave practical solutions and suggested a continuation of the treatment plan. Highly recommended.

14 August 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for providing your insight into your follow up consultation and the level of advice and treatment recommendations you received. We are delighted you had a positive experience.

Rated 5 out of 5 stars

I can recommend her to anybody like me. You`ll find understanding, compassion, knowledge and advise what to do to tackle your problem

For me it was mostly finding the right information about underlying condition of hair loss and best available options. Amongst of many articles available in the Internet, it`s quite difficult to find the right ones, understand them and decide what to do. That`s what made me feel stuck in my problem, causing more stress which is definitely not helpful with hairloss. I recommend to everybody like me to reach for help.
I talked to Lisa, and I can recommend her to anybody like me. You`ll find understanding, compassion, knowledge and advise what to do to tackle your problem. We`ll stay in touch. Thank you very much :)

11 August 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your kind feedback. We are delighted you saw compassion and knowledge to support you in your hair health journey.

Rated 5 out of 5 stars

Very Professional and Informative Service

On arrival was met by friendly and professional staff who made me feel relaxed. Wil is very knowledgeable about his subject, answered all my questions and I felt so much better knowing that my condition could be improved. Would highly recommend.

1 August 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for taking the time to provide this positive feedback. We are so pleased you received the right knowledge on your hair health. Thank you

Rated 5 out of 5 stars

Fabulous service

I had a consultation recently with Wil in the Glasgow clinic and would thoroughly recommend it.
I had an in depth consultation and Wil explained clearly how the appt was going to run, and the best options for me to progress with treatment. He made me feel confident that my hair will improve and also reassured me that my condition can be helped. Wil also followed up with emails with everything that was discussed.

25 July 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to offer your feedback on your recent consultation. We are delighted to hear you benefited from our trichologist's care with options for you to consider.

Rated 5 out of 5 stars

Excellent Consultation

I had an online consultation with Lisa which went very well. She was so easy to talk to and understanding and the information she has sent me is very detailed and helpful.

7 July 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you Anne for your lovely feedback. We are so pleased you had a favourable consultation.

Rated 5 out of 5 stars

I can’t recommend this place enough

I can’t recommend this place enough, I have been back and forth at the GP for years with no answers and got answers within the hour. They do extremely in depth questions to make sure you get the best treatment possible. It is so easy and everyone is very friendly to put you at ease. They go above and beyond to make sure you get the best results possible with an in depth report and treatment plan with follow up appointments. Thank you so much again.

2 July 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for taking the time to offer your feedback on your consultation service. It is such a privilege to know you have had such good care and supporting you in your treatment.

Rated 5 out of 5 stars

HIGHLY RECOMMEND!

HIGHLY RECOMMEND!
I saw Lisa West in her salon. She was extremely thorough, asked lots of questions following on from completion of the health questionnaire.
I found Lisa to be very knowledgeable, warm, caring. Her experience seems to know no bounds and was able to suggest a some lifestyle changes and wrote a comprehensive report for me to discuss with my GP.
Thank you Lisa

23 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for sharing your experience of your consultation. We are delighted that you had such comprehensive support.

Rated 5 out of 5 stars

Great Consultation

I met with Wil for an in-person consultation and was instantly put at ease by his approach. After examining my scalp and reviewing my blood test results, he was able to talk me through the likely diagnosis and discuss the potential treatment plans to choose what works best for me. His expertise in the space is clear and I look forward to seeing improvement over the next few months. Highly recommend to anyone concerned about their hair health.

9 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for sharing this feedback with us. We are delighted you had a full explanation of what was happening to your scalp.

Rated 5 out of 5 stars

My recent consultation with Will was reassuring.…

My recent consultation with Will was informative & reassuring. I felt completely relaxed during my appointment due to Will’s confidence in his ability in analysing my hair & scalp issues. Post consultation I left the beautiful salon reassured & in a happier frame of mind than I was before my appointment.Thank You Will.

23 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to provide feedback and hearing you were reassured. We are so pleased it was informative and reassuring.

Rated 4 out of 5 stars

I met with Lisa last week and it was…

I met with Lisa last week and it was nice meeting her. She talked extensively and explained everything related to the hair health also asked about the details of everything in my life from food, style , work , family ..etc. she advised about how some treatments can affect my health in the future and advised to avoid them . Thanks for her advice.

23 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for taking the time to provide feedback on our services and hearing how thorough our trichologist has been

Rated 5 out of 5 stars

Professional and well worth it!

I met with Will a few days ago and he was very professional providing clarity on the current issues with my hair and a strategy to work on together so the density of my hair can be improved. He explained what was happening with my hair in a clear and concise manner. I found the whole process friendly and professional . I was made to feel at ease and would highly recommend Will and Root Clinic if you are having questions about your hair journey!

24 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to give us your feedback and hearing how you found the service friendly and professional. We are delighted that you received the knowledge and information you need

Rated 5 out of 5 stars

Highly recommend!

I met with Wil Fleeson last week and wish I did it sooner. He was reassuring, clear, professional and kind. I would highly recommend to anyone who needs advice or treatment.

20 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to provide feedback on our consultation service. We are delighted you found the knowledge and support to valuable.

Rated 5 out of 5 stars

Will Fleeson is an amazing person

Will Fleeson is an amazing person. He totally owns the Tricology space . I have never felt so sure in the hands of an expert.Everything he tells me happen .My hair growth is ridiculous.I would recommend him to everyone !!!!

19 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for taking the time to offer your feedback. It's incredibly encouraging to hear how comfortable you felt with our trichologist. We are so pleased your treatment has been effective and look forward to continuing to support you

Rated 5 out of 5 stars

Positive consultation.

Had my first consultation with Mr Wil Fleeson at the clinic on 19/06/2025, very informative and great to at last speak with someone who understood my condition. I have seen many so called professionals over the past year and had no success, Mr Fleeson explained everything very clearly and set out a straight forward plan of action for me, I will follow the instructions given and hopefully see a positive result over the next few months.

19 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your feedback on your first consultation with us. We are delighted that you received knowledge that will help address your hair and scalp condition.

Rated 5 out of 5 stars

Great informative experience.

Lisa was very easy to get on with and knowledgeable about hair conditions and causes for hair thinning. She gave me the kick up the backside I needed to start thinking about what I am eating and helped identify what improvements to my diet including Vitamin supplements could be made to improve my hair. I immediately visited a supermarket on the way home to stock up on healthy foods and it has encouraged me to quit the ready meals 😊

18 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your feedback. We are delighted you felt supported and given the right knowledge to support your hair health concerns.

Rated 5 out of 5 stars

Consultation with Mandy Graham

i very recently attended an in person consultation with Mandy at her clinic in Congleton, Cheshire.
I found her to be very warm and friendly and particularly knowledgeable and professional.
She listened very carefully to my concerns about the ongoing issues i have have experienced with Hair loss over the last 6 years which were as a result of significant physical and emotional traumas i had suffered approx 6 years ago.
Mandy was extremely understanding and displayed considerable empathy.
She carried out a comprehensive assessment of my scalp and hair with her trichological equipment and then explained to me in detail what she felt were the issues.
Mandy suggested a number of options moving forward and we agreed on an initial protocol which i intend to follow.
I have agreed to a follow up consultation in a few months to review the situation.
I cannot recommend Mandy highly enough.
Steve.

16 June 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your careful and considerate feedback. We pride ourselves on taking a holistic approach and considering the overall impact of hair and scalp health concerns. We are delighted you have been given options to consider.

Rated 5 out of 5 stars

A very professionally-run appointment

Wil reviewed all the details I’d given, then clearly described the upcoming procedures, at the end of which he gave me his diagnosis and possible next steps. All very simple and understandable, with the promised follow-up email arriving on schedule.

16 May 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you for taking the time to review our services, we are so glad you find it easy and received the information you needed. Thank you

Rated 5 out of 5 stars

Excellent Clinic

I saw Wil in the Edinburgh clinic 6 months ago to discuss my hair loss and get a diagnosis and found him extremely knowledgeable, thorough, and kind. He came up with a diagnosis promptly and we began a treatment pathway. I also opted for a genetic test and am so glad I did as it took some of the guesswork as to what would work and what wouldn't. I saw him in clinic last week after 6 months of treatment and it's working!( He always was upfront about it not being a quick fix which I commend) I could tell he was as delighted as me. We will continue the treatment and review again in 6 months. Highly recommend.

14 April 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for your helpful feedback. We are delighted that you feel you are getting an honest opinion and long term support. Thank you for your custom

Rated 5 out of 5 stars

Worth every penny

I attended an in-person appointment with Wil. I found him to be thorough and extremely knowledgeable. More importantly, he was extremely kind and understanding, particularly important when you are experiencing hair loss. After my consultation I had a much better understanding of the reasons behind my scalp problems /hair shedding and more importantly a plan in place to treat these. The follow-up report provided a very clear summary of our discussion and my treatment plan. I am so glad that I booked an appointment and sought advice from Wil.

25 March 2025
Unprompted review
Root Cause Clinical logo

Reply from Root Cause Clinical

Thank you so much for providing feedback on your recent consultation. We are delighted you had a better understanding of your scalp problems. Thank you for sharing your experience with us

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