Banner for ROOMSENSE

ROOMSENSE Reviews 190

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent craftsmanship, noting that they go above and beyond to ensure satisfaction. People are particularly impressed with the high quality of the products and the smooth, stress-free service from design to installation, often highlighting the attention to detail and efficient project management. However, some customers experienced issues with missing items or incorrect measurements, leading to delays and additional purchases. A few people also mentioned dissatisfaction with communication regarding these problems, and one reviewer reported an uncomfortable interaction with a salesperson.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, helpfulness, and attention to... See more

Service

Users describe positive interactions with service, highlighting the helpful, professional, and friendly... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent build and finish of... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

User experience

Consumers find the overall user experience to be positive. Many reviewers highlight the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

I am a paraplegic dreaming of a functional, modern kitchen. I had invited several Companies for a design. Roomsense Ian and DJ were in touch and responded to my fear, They sent links of Appliances th... See more

Company replied

Rated 5 out of 5 stars

Dana and Victor made the kitchen fitting and everything in between a perfect experience. What absolute stars!! Our beautiful kitchen was installed, with a bump in the road with an additional steel whi... See more

Company replied

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

Promotion box for ROOMSENSE

AFFORDABLE QUALITY - LOWEST PRICES!

Order your dream kitchen now and get FREE BOSCH Oven and Hob!

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Victor and Dana fitted our new…

Victor and Dana fitted our new beautiful kitchen without a hitch, they were professional. They were hard-working. They rectified any problems that arose during the fitting, worked solidly throughout and they recommended a most amazing tiler.
Superb, thank you so much. Highly recommend them.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

We are very happy with our kitchen

We are very happy with our kitchen, the guys in the office were superb and waited patiently while I got all the other work done that I needed to, when it came to fitting, it was done exceptionally by Victor and Dana who followed every request and instruction to the letter and made everything work perfectly, it was a great and pain free process and experience,
I highly recommend Roomsense and especially Victor and Dana ,
Thanks guys

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I can’t praise Roomsense enough for my…

I can’t praise Roomsense enough for my new fitted kitchen and new fitted bedroom. Their price was reasonable and service can’t be faulted. Both the kitchen and my new bedroom are the best quality.
The fitters were brilliant at their work and worked hard. Overall everything is great!

1 April 2026
Rated 5 out of 5 stars

A big thank you to the guys in the…

A big thank you to the guys in the Showroom and Femis in the aftersales department. Everything from design, delivery and installation was done in a helpful, professional and friendly manner. The installation went smoothly and much quicker than expected. Highly recommend them to anyone.
Thank you guys!

Alan

16 March 2026
Rated 5 out of 5 stars

We wouldn't use anyone but Roomsense

This is our second Roomsense kitchen after moving house, and they’ve been fantastic both times. This time we headed to the showroom with no ideas of what we wanted but from our first visit to the moment the fitters finished, everything was smooth, stress free and well organised.

The showroom team were incredibly helpful, informative, and never pushy. The designer was brilliant, and the home visit for final measurements was just as helpful and professional.

Delivery was spot‑on, arriving exactly when expected. The fitters worked incredibly hard and put in full days to get everything looking amazing and perfect.

We’re absolutely delighted and over the moon with our new kitchen and would recommend Roomsense without hesitation.

16 March 2026
Rated 5 out of 5 stars

Roomsense provided an amazing service…

Roomsense provided an amazing service throughout the whole process, from the kitchen design stage right through to the actual fitting. They kept me fully updated and were always easy to contact. Great service, great quality and great fitting!

8 April 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 5 out of 5 stars

I have a very good experience with…

I have a very good experience with Roomsense Kitchens. Everything from design to installation went easy without issues. I do recommend them for a stress free experience, good quality kitchens and easy to deal with company.

8 April 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 4 out of 5 stars

Love my Bathroom

The experience was very good because the fitters were very helpful and professional.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch should you require any assistance in the future.

Rated 3 out of 5 stars

Not being able to communicate…

Not being able to communicate effectively by phone rather than email. It's not always easy to explain in an email what the problem actually is. A couple of problems have arisen since the work was done. I would appreciate a call at some time discuss the priblems

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We are happy to hear that you had a positive experience with Roomsense. We appreciate your feedback! We are always here to help so please get in touch with our aftersales dept should you require any assistance. you can email us at: aftersales@roomsense.co.uk.

Rated 5 out of 5 stars

Fantastic quality

Delivered on time. Installed on time and excellent workmanship.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Thoroughly recommended from first…

Thoroughly recommended from first contact with Ian (very pleasant and helpful reception) to finished result. Endless patience and attention to detail, nothing too much trouble. Complete consistency and forward planning, none of this starting and then disappearing as so many contractors do. Loved the visualisations, made us feel like designers ourselves! Lovely people, only wish we had another project for them to undertake.

17 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Have used Roomsense twice now in…

Have used Roomsense twice now in different houses. Competitive prices. Hard-working installers.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 4 out of 5 stars

The sales team were amazing

The sales team were amazing, Ian was checking on progress everyday, the kitchin its self is stunning, I was helped to make right decisions and the surveyor was great, unfortunately their are small problems the two pantry doors do not line up with the side panels so their is a half inch gap at the top, the doors sit lower than the side panels, which is noticeable, and not nice, the doors need to be made to fit the side panels, plus finishing touches of screw holes not plugged up underneath cabinets, the cooker light stopped working within a month and the strip lights Underneath the wall cabinets buzz and are part not working regardless of only turning them on three times to show them off, two sockets together not alighned, noticed by a friend apart from these issues its a lovely kitchin.

16 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Excellent service from Roomsense…

Excellent service from Roomsense Kitchens. Purchased both a kitchen and a bathroom from them and they did no disappoint, excellent quality, low price and quick excellent fitters.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

We appreciate you sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

Lucky for us

Lucky for us, Roomsense was recommended by someone we met at a party. Our designer, Andreas is experienced and gave us good practical advice and his design was exceptional. No hard sale, just honest clear pricing. The customer service was impeccable, everybody was polite and the kitchen was delivered as planned and without delays. Steve the fitter showed what true expertise is and his attention to detail is second to none, the kitchen including floor tiles was complete in seven working days and we are definitely happy we did not let anyone else fit it.
If you are looking for a brand new kitchen, bedroom or bathroom you must use Roomsense.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

Thank you for sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

Rated 5 out of 5 stars

I would recommend

From the initial home visit I was at ease with Steve the designer. He showed me all the samples and gave good ideas providing a plan that worked for me. The surveyor was also good making a few tweaks along the way and the fitting was smooth and without problems. I would not hesitate to recommend them.

19 March 2026
ROOMSENSE logo

Reply from ROOMSENSE

Thank you for sharing your experience with us and thank you for the trust you placed in our team. If you have any questions or require assistance please do not hesitate to contact our Aftersales Team. Kind regards Roomsense Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look