Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... See more
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Program in early development stage, many bugs, support with no problem solutions and too many issues that no one cares about. No support action and we faced ourselves with many problems and then left... See more
Company replied
Working at an independent hotel usually means having to take over different roles and it can be, at times, chaotic. This PMS system made our lifes way easier as we could manage everything from a singl... See more
Very pleased with Room Racoon. We have a small 4-bed guest house. We got more from the essential package than we initially thought we would. There are many small tools and functions which are extre... See more
Company replied
Company details
Written by the company
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Contact info
Keizerstraat 15, 4811 HL, Breda, Netherlands
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3.4
Average
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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How to optimise my booking engine with Room Racoon
My Customer Success Manager from Room Raccoon is extremely helpful and informative, in advising me on functions I should be using in my booking engine to drive direct bookings and increase my visibility on other platforms and with OTAs
15 July 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your kind words! We’re thrilled to hear that your Customer Success Manager has been helpful. Our team is dedicated to ensuring you get the most out of RoomRaccoon’s features to drive direct bookings and boost your visibility. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help Topaz Cove Luxury Villas succeed!
I'm very disappointed with the services…
I'm very disappointed with the services and reply from your side. We've been waiting almost two months for a response from the team, and all we have is the filling. We have been missold a service that you are not able to provide, and we feel trapped.
10 April 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
We apologize for the frustration you've experienced with our services, Claiton. We understand how waiting for nearly two months for a resolution can be disheartening. Rest assured, we've notified our team to reach out to you promptly to address your concerns and greatly value the opportunity to regain your trust and confidence in RoomRaccoon.
Always helpful
Always helpful. Great service which is one of the key factors for any business. We hardly have any issues ever.
Welldone!!
29 December 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your kind words! Providing excellent service is always our top priority, and it's wonderful to know that we've been able to meet your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
An Automated system that has saved me countless hours of work
Roomraccoon is the best friendliest , easiest and the most advance system we have come accross to manage our guesthouse . Reservations, emails and payment are completely automated which has saved us a lot of time
7 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your experience with RoomRaccoon, Precious! We're thrilled to hear that our system has been such a valuable asset to your guesthouse operations. Making tasks like reservations, emails, and payments automated and streamlined is exactly what we strive for, so it's fantastic to know that it's saving you countless hours of work.
Best option on the market
Roomracoon has turned our business operations around. It‘s easy and intuitive to use, has many features that were important for our decision making when it came to a new hotel management software (easy ota integration, automated messaging, booking engine and integrated payment gateway) and many features that have made business a breeze (integration with 3rd party software like xero, upsell options etc).
We appreciate a modern design of front end as well as booking engine as well and are absolutely convinced that roomracoon is the best option on the market if you want to succeed with your hospitality business.
27 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your glowing review, Vanessa! We're proud to hear that RoomRaccoon has made such a positive impact on your property operations. It's fantastic to know that our software's ease of use, intuitive features, and comprehensive capabilities have met your needs and helped streamline your decision-making process. Your confidence in RoomRaccoon as the best option on the market for hospitality businesses means the world to us. We're here to support you every step of the way as you continue to succeed in the industry. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're dedicated to your success!
RoomRaccoon is the best
RoomRaccoon is the best channel manager we’ve ever had. Easy to use, easy to make bookings or draw reports.
I wouldn’t change to any other booking system.
Queries can be sent through the system and we normally get an answer very quickly.
20 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your glowing review, Roel! We're thrilled to hear that RoomRaccoon has been such a game-changer for your business. Making bookings and generating reports should definitely be hassle-free, and we're delighted that our platform delivers on that promise for you. Thanks again for choosing RoomRaccoon!
Fantastic support from Frank Cachia and…
Fantastic support from Frank Cachia and any issues resolved promptly.
14 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your kind words and for sharing your positive experience with RoomRaccoom, Claire. We're thrilled to hear that you received fantastic support from Frank and that any issues you encountered were resolved promptly. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing RoomRaccoon.
always getting them on the line when…
always getting them on the line when something is urgent is very helpful.
13 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your positive experience with RoomRaccoon, Dia! We're thrilled to hear that our team has been able to assist you promptly, especially during urgent situations. We look forward to continue servicing your property in the future
RR overall is up to standard and the…
RR overall is up to standard and the fact that we can access the system away from the office is the plus for me as I can manage it from home. The fact that we can't split a booking bothers me because we end up losing information of the other booked nights.
13 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for taking the time to share your feedback with us, Vibe. We're glad to hear that our system meets your expectations and that the ability to access it remotely has been beneficial for you in managing tasks from home. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our system and user experience for our hoteliers.
Always helpful
Always helpful, lovely team, and it's always great to speak to familiar people when I call/email.
13 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for your kind words and for taking the time to share your positive experience with RoomRaccoon, Kirsty. Creating a welcoming and supportive environment for our hoteliers is incredibly important to us, and we're delighted to know that you feel comfortable reaching out to us whenever you need assistance. Thank you again for your support.
Exceptional Customer Service
The academy section it's very useful but Frank Cachia has been a superstar for my business.
He helped and answered at all the questions that myself and the team had.
13 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your positive experience with RoomRaccoon. It's always rewarding to know that our commitment to exceptional customer service is making a meaningful impact. Frank is indeed an invaluable member of our team, and we're delighted to hear that he has been a superstar for your business. Thank you for choosing RoomRaccoon.
Fixed invoices
Fixed invoices, who were sent to (business) customers, were changed affter a software update. Now the sender and receipient have different invoices with different tax declarations.
7 February 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for taking the time to share your feedback, Chisomo Vollmer. We sincerely apologize for any inconvenience caused by our recent software update and would like to investigate your situation further. If you would like to discuss your concerns further, please contact our customer support team at contact@support.roomraccoon.com. We appreciate your patience and understanding as we work to resolve this issue promptly.
Easy to use
Well for starters, the app makes it easier for a reservationist to make, handle and close a booking, fast to navigate through the app and check availability, allocating payments and adding extras on a booking.
I'm a Night Auditor at Curiocity Backpackers in Johannesburg and we use the RR software for our company, easy to use even for an intern at work.
I handle and complete all the guests profiles and data collection too
1 February 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for taking the time to share your feedback, Thabiso! We're thrilled that RoomRaccoon has made your job as a Night Auditor at Curiocity Backpackers easier. It's fantastic to know that you find it user-friendly, even for interns. If you have any suggestions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you and your team!
GREAT customer service
So far ever difficulty that I had was sorted within less than 24Hrs.
Always being met with extremely friendly assistance.
VERY professional!
25 January 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for taking the time to leave such a glowing review, Sonia! We're thrilled to hear that you've had such positive experiences with our support team. Providing prompt and friendly assistance is a top priority for us, and we're glad to know that we've been able to resolve any difficulties you've encountered quickly and professionally. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to help!
always a great experience talking with the customer success manager
Serena the success manager is always so helpful and patient.
26 January 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you so much for your kind words, Nicoll! We're thrilled to hear that you've had consistently positive experiences with Serena. Providing exceptional support and guidance is at the core of what we do, and Serena truly embodies that commitment. We'll make sure to pass along your appreciation to her—it's feedback like yours that motivates us to keep delivering the best service possible. If you ever need anything else, don't hesitate to reach out!
Roomraccoon Hotel Management is easy to use!
Roomraccoon Hotel Management is user-friendly and easy to learn. The Support team is quick to respond to your tickets.
29 January 2024
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for taking the time to share this positive feedback, Maureen. It's fantastic to hear that you've found RoomRaccoon to be user-friendly and easy to learn. It's great to know that our support team is responsive and helpful when you need assistance. If you have any other feedback or questions, feel free to reach out.
IT IS A SCAM
IT IS A SCAM
We signed the contract with the main condition that we can integrate Stripe as as payment gateway. Before the final steps of going live, they said that it is impossible to integrate it and the only option is their payment gateway, which would cost us like 10 000EUR as it charges you based on revenue. We wanted to cancel and get the refund as they lied to us, then they just stop answering, did not refund money and even did not try to find a solution. So 3 000EUR and months of works was lost. PLEASE DON'T TRUST THEM
1 April 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
We're sorry to hear about your negative experience with RoomRaccoon, Laura. First and foremost, we want to clarify that our goal is to provide a reliable and transparent service to our clients.
Regarding the integration of Stripe as a payment gateway, we understand that this was an important condition for you. Our initial intention was to facilitate this with this third-party provider integration, but as we progressed, we saw they were unable to offer you the rates you desired. This was certainly not our intention, and we apologize for any inconvenience this may have caused you.
In terms of the pricing structure of our own payment gateway, we follow standard industry practice and offer better rates as the third-party integration. However, we understand that it may not have aligned with your expectations and we apologize for any confusion or frustration this may have caused.
Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution.
Excellent service
19 July 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thanks for the feedback, Cathy!
Great!
Probably the best system I've worked with since being in the hotel industry. It is user friendly, all on one platform and works seamlessly. Highly recommended
14 July 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
This comment is all we want to hear from our users!
Thank you for taking the time to share your valuable experience with the community, Dené!
I see the Light, Serena will get me there
I learnt something and Serena opened line of communication if i have any issues.
23 June 2023
Unprompted review
Reply from RoomRaccoon Hotel Tech
Thank you for taking the time to share your feedback on your recent experience with Serena, Andy. We're thrilled to hear that you found her service valuable.
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