Good afternoon the guest was very good clean and tidy he welcome back in time ⏲️ please ask him if like the room my French language is very poor have a nice day 😊
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Christian is a fantastic host! He went above and beyond to offer assistance in picking me up and helping me throughout my stay with him. The place is perfect for those wanting a private place that’s n... See more
You don't know what you get: I ended at a house that was dirty and filled with cat fleas. I feared to catch Lyme's disease or a plague. ZERO HYGIENE. Disgusting scammers who refused to refund me.... See more
Company replied
Wonderfully welcoming. Host showed me where to walk with my dog. Very pleased, comfortable, warm, beautiful inside and out. Very suitable for a quiet retreat to refresh and energise with my dog.
Company details
Written by the company
Depuis 2009, l’équipe de Roomlala développe son activité avec un seul objectif : devenir la plateforme mondiale de référence de location de chambres à louer chez l’habitant entre particuliers. Sa vision est simple : partager son logement permet d’augmenter ses revenus. Avec Roomlala, les hébergeurs peuvent générer des compléments de revenus en louant une chambre de leur logement. Et les locataires peuvent y trouver des hébergements abordables. Déjà 2 millions de membres font confiance à Roomlala. Vous aussi, publiez votre annonce ou recherchez votre futur chez vous parmi les + de 15 000 annonces en ligne !
Offre "Satisfait ou remboursé"
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Contact info
France
- www.roomlala.com
4.1
Great
5K reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Subscription renovates itself
Subscription renovates itself. It is not clean on the site!!!
17 April 2026
Unprompted review
Good afternoon the guest was very…
Good afternoon the guest was very good clean and tidy he welcome back in time ⏲️ please ask him if like the room my French language is very poor have a nice day 😊
19 March 2026
Reply from Roomlala
Merci infiniment pour votre avis d’une richesse incroyable ✨ !
On sent vraiment que vous avez pris beaucoup de temps pour détailler votre expérience, et cela nous fait chaud au cœur de recevoir un retour aussi constructif et argumenté.
C’est d’ailleurs parfaitement cohérent avec la majorité des autres avis, qui eux sont… très positifs 😇.
Nous sommes donc ravis que vous ayez pris la peine d’apporter autant de nuances, cela apporte un bel équilibre !
Efficient and good communication
Efficient and good communication, easy site to navigate.
21 July 2025
This is good place for student
26 July 2025
Unprompted review
20 days has past, Roomlala charged me 400 euros for nothing
Total scam: I lost 400 euros because of them.
The host never told me where the house was and said he wasn’t available.
I asked for a refund, but so far, I’ve received no answer from Roomlala.
This was almost a month ago.
I had to find another place through a different website, which cost me both time and money.
Roomlala has been completely unresponsive. They didn’t even send me an email to explain why they charged me the full amount for a place where the host clearly wasn’t accepting anyone.
It was my first time using Roomlala, they took 400 euros from me, and forgot about me.
7 July 2025
Unprompted review
Reply from Roomlala
Hello,
We are sincerely sorry for the situation you've experienced and especially for the delay in resolving your request.
We understand how frustrating it must have been to not access the accommodation, and we apologize if you felt unsupported.
However, we would like to clarify that no dispute on our side remains unresolved for more than one month. If you're still waiting for a resolution, it's likely that either the necessary documents or confirmations have not yet been fully provided, or the process is awaiting a final review.
To move things forward, we strongly encourage you to contact our customer support team directly. They can immediately check the current status of your dispute and provide a clear update.
Please also understand that in some cases, the versions of the host and the guest conflict, and we must take time to investigate thoroughly to ensure a fair outcome for both parties. This may occasionally lead to a longer resolution time, but we always do our best to reach a fair decision.
We assure you that your request has not been forgotten, and we remain available to assist you fully.
Kind regards,
The Roomlala Team
Don't Steal !
Roomlala took my money, 359 euros, for a 2 week stay in Paris in December 2024.
At the Riga airport, the boarding was denied due to the wrong format of the suitcase. Roomlala sent my money to the landlady while their tenants are not covered by any insurance and practically have no legal rights.
It was not my fault that I did not arrive at the property on that day, as it had been planned.
As a result, I had to pay twice as much and share with 8 people.
It's nice to travel and make discoveries but please pay me my money back and don't steal It next time !
2 December 2024
Unprompted review
Reply from Roomlala
Hello,
We're very sorry about what happened to your stay.
However, as indicated by e-mail to the support department, we are unable to refund the rent paid to the hostess. In fact, no cancellation was made on your part on the day of your arrival, and no dispute was declared within the specified timeframe.
As a reminder, if you encounter a problem on the day of your scheduled arrival, you have until midday the day after your arrival to declare a dispute online: the rent is then blocked. We will then reimburse the tenant if the reason for the dispute allows us to reimburse you.
Yours faithfully,
The Roomlala Support Team
I explained the uncertainty of my…
I explained the uncertainty of my situation to the landlord right from the day I made the booking. Barely two weeks after my visa result came out, I discovered that my visa application had been refused. I discussed this with the landlord, reminding him that I had informed him of the uncertainty earlier, and asked for his help in canceling the booking so I could get a refund. However, he suddenly started ignoring my messages.
I contacted Roomlala, but they are telling me there is nothing they can do. This is unfair to customers. Something needs to be done. Roomlala was referred to me by Campus France, and I trusted this company because I was certain they would treat students fairly, especially in situations where a student visa is refused. Booking accommodations ahead of time is compulsory for a visa application, and it is unfair for me to lose my money, especially when I have proof that I informed the landlord about the uncertainty from the beginning.
I need my money refunded, please.
11 December 2024
Unprompted review
Reply from Roomlala
Hello,
We're sorry, but as explained above and in our terms and conditions, Roomlala does not issue certificates of accommodation or welcome. These documents are provided by the host if he accepts, but it is up to him to decide. After payment of a reservation, Roomlala issues a confirmation of payment, but no other documents. The rental contract is also provided by the host, but it's not obligatory either. It's up to them to decide, and these documents are usually provided when you arrive at the accommodation.
We are sorry that you were unable to obtain the VISA. In this case, if you wish to cancel a booking free of charge, it is up to the accommodation provider to cancel the booking directly from their personal space.
Otherwise, we're sorry, but we can't cancel the booking for him, without his agreement, as we are contractually committed to paying him the rent in the event of cancellation by the tenant.
This is clearly stated in our conditions of use.
Yours faithfully
The Roomlala Support Team
ZERO HYGIENE - SCAMMER
You don't know what you get: I ended at a house that was dirty and filled with cat fleas. I feared to catch Lyme's disease or a plague. ZERO HYGIENE. Disgusting scammers who refused to refund me.
Roomlala called me a liar and they censor bad reviews. Please don't go to old people, they can’t clean anymore !!!
EDIT : I NEVER DECLARED ANYTHING BECAUSE I AM NOT STUPID TO RISK BEING HARMED BECAUSE A LANDLORD WOULDN'T STAND ME CRITICISING !!! I USE MY BRAIN NOT TO BE IN DANGER - YOU NEVER KNOW HOW PEOPLE CAN REACT (AND SOME HIDE THEIR MADNESS VERY WELL)
6 November 2024
Unprompted review
Reply from Roomlala
Hello,
First of all, we are very sorry that the booking did not go as you would have wished.
After checking, you did not declare any dispute when you arrived in the accommodation, and we did not receive any report from you throughout your reservation.
Furthermore, we have never questioned your word or your testimony. It's just that the hostess in question has always received excellent reviews from previous tenants. And for your information, we do not delete user reviews unless they contain racist, discriminatory or defamatory remarks.
As a reminder, when you arrive at an accommodation and it doesn't match the listing, you can report a dispute from your Roomlala mailbox until midday the day after your scheduled arrival. If it turns out that the accommodation does not comply with the advert, or is unfit for habitation, we will refund the full amount of the reservation.
If you have not declared a dispute but are not satisfied with the accommodation conditions afterwards, you can always contact us by e-mail at support@roomlala.com, throughout your booking. We will then contact the accommodation provider to discuss the terms and conditions directly with them.
In your case, you did not declare any dispute online, and you never contacted our services afterwards so that we could intervene with the host in question.
Yours faithfully
The Roomlala Support Team
Roomlala protects scammers
I rented a nice room. But the landlord scammed me and refused to give back my security deposit. I wrote Roomlala support, they said they can't do anything about the deposit but they will ban the landlord from the website.
But the landlord was able to just create a new account and continue to rent his room. I reported it again but roomlala is not doing anything about it. So they just let scummy landlords be on their website with their full knowledge and won't do enough to protect renters
Update after answer from roomlala: The landlord is still on your website, you didn't delete his new profile
9 September 2024
Unprompted review
Reply from Roomlala
Hello,
We are very sorry that you have had a bad experience with one of our hosts.
In addition, we would like to point out to all our guests that when you are asked to pay a security deposit, it is important that the amount of the deposit is specified in a rental contract, which also sets out the conditions under which the deposit will be returned.
We also warn all renters never to pay any money to an accommodation provider who asks you to do so off-site before your arrival and without signing a contract, as we have no control over off-site transactions.
If all these conditions are met, and the host refuses to return the deposit, you can take legal action against them.
As far as the host in question is concerned, his account was indeed deleted after your warning.
Regards,
The Roomlala Support Team
Christian is a fantastic host!
Christian is a fantastic host! He went above and beyond to offer assistance in picking me up and helping me throughout my stay with him. The place is perfect for those wanting a private place that’s not far from anything you might want to do in Carentan.
6 September 2024
Easy process. Would use again.
I’ve used in Montreal and Toulouse. Found long term places where I wanted to be. Worked out perfect in both occasions.
14 June 2023
Better than my expectations
28 November 2023
It’s ok
The customer service is quick and relatively helpful but some things definitely got lost in translation. don’t write off the site. Just not for me.
22 August 2023
Unprompted review
Reply from Roomlala
Hello,
As explained in your previous exchanges with support, the landlord in question simply did not respect our conditions, but it may not have been a scam. As a precaution, we offered to cancel the booking and refund you in full. We then deleted the landlord's account, again as a precaution. If a landlord doesn't respect our rules, we don't want to take any risks.
Your comment isn't very fair, given what we've put in place on the site to prevent scams. For the record, there are no scams on the site, and you'll see that there are no comments from our users testifying to this.
What's more, you've received a full refund. If only you hadn't received the refund, but you did.
The Roomlala customer service team.
Perfect
Everything went smoothly, arrival, payment, mail followup. The guests were really great, it was perfect, thank you very much!
18 August 2023
Great accomodations in an excellent location
A superb location within walking distance of major tourist attractions, as well as metro stations; a quiet apartment in a lively neighborhood. We were pleasantly surprised by the size and the quality of the accomodations and Carole is a wonderful hostess, very friendly and helpful.
12 May 2023
Very nice lady,
20 February 2023
I booked a house on this site and after…
I booked a house on this site and after booking, Initial amount was 672 euros. The owner of the house asked me to pay 1900 euros in advance before my arrival. I did not accept and according to the rules of the site, I should have paid this fee after receiving the key. After a few days and constant follow-up, my request was canceled, but they deducted 112 euros from me. Why? Did I cancel the request? Why should 112 euros be deducted from me?
17 January 2023
Unprompted review
Reply from Roomlala
Hello,
We are sorry, but after checking and following the cancellation by a landlord, you will receive a full refund, including the service fee.
If this was not the case, it may be a technical problem, but in this case please contact us at support@roomlala.com
Sincerely,
The Roomlala Customer Service Team
Wonderfully welcoming
Wonderfully welcoming. Host showed me where to walk with my dog.
Very pleased, comfortable, warm, beautiful inside and out.
Very suitable for a quiet retreat to refresh and energise with my dog.
3 January 2023
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