Rompa Reviews 

We ordered our second bubble tube from Rompa on 18th April this year for our son. His first bubble tube finally gave up working after 16 years of constant daily use. I initially wrote a review to say how disappointed I was with Rompa as the new Bubble Tube we ordered took over 6 weeks to arrive and sadly we did not receive updates about the delay. However, once Rompa were aware of the issue they did everything possible to put things right.

I hope you will find time to read this to the end as I rarely write reviews but wanted to tell you a tiny bit of our story.

Our son is profoundly disabled, unable to eat or drink and fed by a tube. He is unable to talk, he has brittle bone disease and needs 24 hour care. He had a bubble tube at age 14 and loves it. He has had it on every single day he has been at home and it went with him in 2020 when he moved into full time residential care. It has calmed him more times than I can remember. It has been by far the most worthwhile and long lasting sensory product we have bought him over the years. It has been there when he has been poorly or distressed. The sound, colours and movement of the bubbles are if huge comfort and familiarity to him, like a toddler with a favourite toy that would be heartbroken without it.

This year he had his 30th Birthday. We nearly lost him lost him last year to pneumonia so we had a huge party for him this year. He is a delight, a blessing. He is so loving and charms everyone he meets. Language has no barrier for him. He simply shows his joy and his extraordinary capacity to love, no matter who you are by hugging all who meet him.
If human beings could have all their best qualities poured into one person then our son represents all those qualities. Love, patience, kindness, goodness, faithfulness, trust, compassion, gentleness and tremendous courage in times of illness and injury.
This is the sort of special person Rompa provides resources for.

I am happy to say that the new bubble tube has now been delivered and our beautiful young man is once again overjoyed with his bubble tube which is I have to say even better than the first one with more bubbles and brighter lights.

I have been a loyal advocate of Rompa for well over 16 years and after one disappointing delivery I still remain so because of their determination to put things right for us.

Ordered a Snoezelen light source. When opening the item it was damaged and faulty. Rompa have refused to replace or refund on the grounds that we did not contact within 48 hours of delivery. Do not recommend this company.

Re: General customer service / Billowing cushion purchase: Avoid this! (particularly if this is for home use, and you are spending your own money and time on it). We purchased one as part of a larger order on 20 October 2023, which unfortunately got delayed (due to the floods that Rompa experienced - understandable) … the billowing cushion became faulty within under a month of use. We raised a concern/ asked for a replacement at the end of December 2023, and it has taken *6 months* for Rompa to realise there is a general fault with this product and to offer us a refund; and now the refund has not been received within the 2 week period given. I have always been an advocate for Rompa, and been patient with their process, but given our experience of this product, and also customer services, I will sadly be avoiding in the future. It’s a shame because parents of children with SEN really need good, reliable and trustworthy products and services. This product looks like a great idea for vestibular and proprioceptive modulation in principle, but just isn’t fit for purpose.

Ordered a large ball 000032051, got an email saying out of stock so I cancelled it.ordered elsewhere.then a call to say it was being delivered, so couldn't cancel.£10 postage costs (terrible). Wanted to return but has to be in original box so I'm stuck with it.

We LOVE our new sensory room from Rompa. They did an amazing job with the installation, clean up and instructions. They were really patient with the children who wanted to ask questions and were very professional and pleasant to deal with.

Ive bought a lot of equipment from ROMPA over the years, its expensive but with ROMPA you at least know the quality you are getting is high and any problems you have they are very quick to help.

the staff are also extremely helpful when my support staff have had to phone up with random questions about equipment i want to buy and also when i have emailed them, i rate them very highly.