Rodos Palace Reviews 

This worst hotel in my life!
Dirty! Food is terrible!
Rooms like 1980 old!
Staff no frendly!
Still wait for my deposit told me 7 working days now is 4 weeks gone dont back my money!
lads waist money this place 5 star hotel this joke mybe 2 stars no more waist money waist time and waist holiday!!!!!

We stayed here expecting a 5-star experience, but unfortunately it didn’t feel like one.

Breakfast was very basic, and we were initially directed to the wrong restaurant. Our standard room was in an apartment building at the top of a steep hill rather than the main hotel, and although we were told golf carts were available, staff rarely seemed willing to help.

The room was dated and basic, and most staff didn’t feel particularly welcoming. The cleaners, however, were absolutely lovely and did a brilliant job.

Overall, we enjoyed Rhodes, but I personally wouldn’t rate the hotel as 5-star.

Honestly avoid this hotel at all costs, supposedly a 5 ⭐️ it’s a 2 at best!!! Food awful, cold, raw, all inclusive drinks beyond limited barely any choice, no cocktails or bottled water without extra charge, glasses dirty, staff unprofessional, rude not dressed as employees, hotel run down, smelly.
My daughter was severely ill day 2-3 into our holiday which I guessed was food poisoning.
As we only ate at the hotel day 1 and 2.
We paid a deposit that we were told would be reimbursed to us but hasn’t as yet.
We’ve stopped at many 5 ⭐️ hotels and this was simply appalling.
Rhodes is a beautiful island do yourself a favour and pick a better hotel than we did.

My family and I have stayed at Rodos Palace on several occasions over a number of years. Unfortunately, after our most recent stay and the appalling way my subsequent complaint was handled, we will not be returning.

The hotel itself has deteriorated noticeably. We found a number of staff members unfriendly and unwelcoming, the food was barely edible, and the rooms are desperately in need of upgrading. My apartment was extremely basic and absolutely nothing special for a hotel that presents itself at this level.

More seriously, during our stay a family member had water pouring through a light fitting and onto electrical appliances in their room. Despite this being an obvious concern, nothing meaningful was done about it. That alone was extremely disappointing.

The all-inclusive offering has also changed significantly since our previous stay. There were approximately three choices available to us, a noticeable reduction from what was included last year. For something marketed as all-inclusive, we found the offering incredibly limited.

However, what ultimately prompted this one-star review was what happened after we returned home.

I checked out at Reception in July and personally handed my room key card to a member of staff. Nothing was said about an outstanding balance, and I left in good faith believing my account had been dealt with.

Then, on 30 August, approximately £500 was unexpectedly taken from my card by Rodos Palace, several weeks after my departure. I received no email, telephone call or other notification beforehand.

When I contacted the hotel, they acknowledged that their own team had failed to identify and collect the outstanding accommodation balance earlier. To be absolutely clear, I never disputed that accommodation provided should be paid for. My complaint was very simple: once the hotel discovered its own error several weeks later, why was I not contacted before approximately £500 was taken from my card?

Instead of answering that question, Ioannis Pastrikos, Director of Sales, repeatedly focused on telling me that the accommodation had been provided and the money was due — something I had never disputed.

I was also initially questioned as to whether I had actually checked out at Reception or had simply “departed without completing the check-out procedure”. I found that particularly insulting considering I did attend Reception and personally returned my room key card. At no point was I informed that any accommodation balance remained outstanding.

After repeatedly asking why the hotel had not simply contacted me before processing the payment, Mr Pastrikos eventually responded that their internal control process identified the balance and the payment was processed once identified, adding: “It is as simple as that.” I found the tone dismissive and completely inappropriate for someone dealing with a legitimate complaint from a returning guest. I was then repeatedly informed, in bold, that the hotel considered the matter concluded.

The irony is that this entire situation could have been avoided with one courteous email. After several years of my family choosing Rodos Palace, they have lost us as returning customers.

There are plenty of hotels in Rhodes competing for people’s business. Based on this experience, I could not recommend Rodos Palace and will spend my money elsewhere in future.

This has got to be the worst hotel we have stayed in, the staff are miserable and lazy and very unhelpful, the food is terrible and the hotel itself smells. it is so old and out of date and lots of things broken.
The food every night was just about warm and bland, the breakfast was terrible and one coffee machine for the whole dinning area was a joke as it kept breaking down.
I would not even rate this hotel 2 stars.
If you want a holiday in something that looks like faulty Towers and be treated terribly them get booking or look elsewhere.
This is just our honest opinion on this hotel and others may say different.

Very disappointing and unacceptable experience

I saw something bad inside the food, which was very disturbing and unacceptable. I told a member of staff and asked her to please tell the manager and be careful about this. This is very important because people are paying for their food and trusting the hotel to provide safe and hygienic meals.

The room was also very a strong damp smell. It was uncomfortable and did not feel clean or fresh.

We checked out at around 8:00 PM, but we had already emptied the room at 11:00 AM. We were also told that our children were not allowed to eat or drink because our check-out time was 8:00 PM. This was very disappointing, especially when travelling with children.

Overall, we were very unhappy with our experience. The food, cleanliness, room condition, and treatment of guests need significant improvement.

Stayed at Rodos Palace as part of an All Inclusive package. Unfortunately the experience fell short in several areas.

Housekeeping was inconsistent - most days only the bed was made and bins changed, with used cups left uncleared and towels barely replaced. Coffee, milk and sugar sachets in the room were provided once but never restocked. The "mini bar" only contained 3 water bottles at the start of the stay, with no replacements unless you paid extra.

WiFi was patchy throughout, cutting in and out regularly. The indoor pool was closed for our entire stay, and the outdoor pool is quite small for a hotel this size. The sauna required a separate paid booking rather than being included. Not all drinks were covered under "All Inclusive" either, with some requiring extra payment.

Food was decent but not a highlight. Overall, the facilities and service didn't match what we expected from a hotel at this level.

The hotel and the stay was very good, this was mine and my partners second year in a row here, this year they have decided to charge an €80 (deposit)charge upon arrival which was fine..however after we checked out was told it would take roughly 10 working days for the payment to back onto my card, its has been more than 10 days and after countless emails we still haven’t got an answer… it is safe to say me and my partner will never be returning to your hotel out of principal, we paid over £5.5k and the fact you can’t even refund a deposit within the allocate time frame is embarrassing, we were genuinely looking to book again for a third year in a row but we will now be going elsewhere so well done 👍 AVOID

Stayed with 2 adults and 3 children. Looks very impressive and location is ideal. We even hired a car on site although it’s much more expensive than doing it online and they don’t offer protection insurance for the car. We loved our trip to Rhodes but we intentionally spent minimal time at the hotel and only ate two nights and two breakfasts as the food was horrendous at the buffet (we are not fussy people but in terms of other hotels we’ve been to this is the lowest standard we’ve ever had, food locally is much better). The biggest issue at dinner time is you cannot access your drinks yourself unlike every other all inclusive we’ve been to, you have to wait on a very busy staff member who comes to you once and drinks take a long time to arrive. We weren’t even drinking alcohol at any point just all soft drinks and fizzy water. Our last dinner there we had a queue of 5 people who had approached the server for the area (as this is where we were directed to by the manager when no one came to our table after half an hour) who was run off his feet and we couldn’t order more than one drink each at a time so we went to the shop and bought water instead.

Reception staff and waiting staff were not overly welcoming, it was a hit or miss and we had an issue with our room where we had broken air con and there were quite a few little Pscocids beetles on all the beds. We called down to reception 5 times explaining my son has asthma and couldn’t bare the heat of the room and eventually we were moved at 1am - the night staff were far more accommodating and really nice but had no idea we were waiting to move. We had also asked for extra pillows every day but never got them. The second room was much better air con worked and very clean. The rooms are cleaned every day which was great.

The all inclusive was absolutely not worth it for us, queues for the bar during the day are lengthy and we went to the snack area once for soft drinks instead but they’re watered down. We ended up buying all our drinks from the on-site shop which is great. The lady serving in the snack area also assumed everyone was not all inclusive and aggressively asks for wristbands even pulling my sons long uv top up on his arm before he had a chance to show her. Also the snacks were just over cooked pizza, chips, hot dogs and ice cream nothing else. We spent 10 minutes in there and all she did was complain about people coming in with no bands and loudly repeating the hotel cannot accommodate putting out so much food for those who don’t pay - she’s not wrong but have a better system than guests having to listen to that!

The pool area is great for kids and we didn’t really have much of an issue getting sun beds, plenty of shaded areas but ants are definitely a big issue. The entertainment seemed decent too. The games room downstairs is brilliant and the bar was useable there, staff really nice too. The kids had so much fun and we got time to chill out, it’s only open for a few hours though at night.

We booked the a la carte Italian for our last night and the food was fantastic. Very good standard and great portions. Only problem was we had our transfer booked for the airport so we gave it 2 hours for the meal before we had to go and we ordered 2 deserts but they couldn’t bring them out in the 40 minutes we had left in the restaurant which was really disappointing and again only ever got one glass of water each at dinner.

Overall I wouldn’t be keen to stay here after seeing the little beetles on the bed (these were definitely not bed bugs, harmless beetles but still unsettling) and the second room was perfect but if we couldn’t have moved rooms we wouldn’t have been able to stay there and having to call down 5 times regarding it was not acceptable and set off the holiday in not the best of ways for us. Paying the money for all inclusive and feeling like the hotel intentionally makes it difficult to access drinks and such a low standard of food and snacks on repeat with little options is just not good. We’ve never had an issue like that with all inclusive before and it’s always felt plentiful at the other hotels we’ve been to but this was clearly a good way to save money for the hotel at the expensive of paying customers.

We stayed at Rodos Palace hotel for 7 nights and unfortunately it was a disappointing experience from the start.

We arrived after 10pm after travelling all day with our two children. As we had booked an all-inclusive package, we expected at least some food or drinks to be available when we arrived. Instead, we were told everything was closed. When we asked reception if there were any restaurants nearby, we were simply told to check a map. Later, we found out there were a couple of restaurants just outside the hotel that were open until midnight. The attitude from reception was not welcoming and it wasn’t the best start to our holiday.

As we were hungry, we ended up buying toasted cheese bread from the hotel. We were told there was no butter because the restaurant was closed, yet we were still charged €11 for it. It was dry and definitely not worth the price.

The room was clean when we arrived, but housekeeping was inconsistent for the rest of our stay. The room wasn’t cleaned properly on several days and the beds were often not made properly.

We had also paid extra for a sea-view room, but from the first day the electronic curtains stopped working. We reported this more than three times during our stay, but nobody came to fix it. It wasn’t until our last evening, after we had spoken to a manager, that a maintenance man finally appeared at around 5:30pm while we were getting ready for dinner. We asked him to come back later, but he never did. By then it was our last night anyway, so we never got to enjoy the sea view we had paid for.

The food in the restaurant was another disappointment. There was very little variety and the same dishes seemed to be served every day. After a few days, we completely lost interest in eating there. Service wasn’t great either. One waiter in particular was quite rude. On one occasion, our children had to wait over 30 minutes before anyone came to take their drink order.

The only real positive from our stay was Jessica in the Abav2 Lounge on the 16th floor. She was friendly, helpful and provided excellent customer service. Thank you, Jessica, for making at least one part of our holiday enjoyable.

Overall, we left feeling disappointed. The service, food, housekeeping and response to maintenance issues all fell below expectations. Sadly, based on our experience, I would not recommend this hotel.

Avoid This Hotel – Definitely Not 5 Stars

I recently stayed at Rhodes Palace Hotel in Greece with my wife and two children, and from the moment we arrived, I regretted booking this hotel.

The reception staff were extremely rude during check-in. After checking in, we were left waiting for quite some time before anyone took us to our apartment. When we finally arrived, the apartment was dirty and clearly had not been properly prepared for guests.

We arrived at approximately 10:30 pm after travelling all day with two exhausted children. Despite booking an all-inclusive package, there was no food available for us, and the fridge in our room was completely empty. There was not even any water provided. As a result, we had to go out late at night to buy food and drinks for our family.

To make matters worse, the fridge in our room did not work. I reported this issue to reception three separate times, but nothing was done. When I complained for the third time, I was invited to speak with the manager in his office.

During this meeting, I confronted the manager about the condition of the hotel and the poor customer service I had been receiving. During the discussion, the manager threatened to kill me. These were his exact words. The incident took place in his office and should be recorded on the hotel’s CCTV system. I found this behaviour completely unacceptable and deeply disturbing.

The facilities were nowhere near 5-star standard. The indoor pool was closed throughout our stay of just over a week. The showers around the outdoor pool area often did not work, and the children’s pool facilities were not functioning properly on most days.

The all-inclusive drinks selection was extremely limited and very basic. The food quality was also disappointing and far below what I would expect from a 5-star hotel.

Overall, this was one of the worst hotel experiences I have had. The poor customer service, lack of basic facilities, maintenance issues, and the manager’s threatening behaviour made for a very frustrating and upsetting holiday.

I would strongly advise anyone considering this hotel to look elsewhere. In my opinion, this hotel does not deserve its 5-star rating. If I could give it less than one star, I would.

The building was very nice and my room was excellent BUT there was a lot of sickness going around, and I have never seen my sister looking so deathly. There were long queues for checking in and for the dining room and one lift was out of order. (We were there 10 March 2026). I am only writing now because on checking in we had to leave a €80 deposit, but as my bank card wouldn't work I had to leave cash, and they have NOT returned it, despite many emails from me, and despite their admitting the day after I arrived home that they had my money and would refund it when I sent them my bank details. I've done that twice, but have heard no more, and they do not respond to my emails. So, BEWARE!! Do NOT give them cash!

After reading reviews I was anxious but the reviews couldn't be any more wrong hotel is clean and beautiful staff are so attentive and very very friendly food is exceptional along with amenities and no issues is a hassle to the staff only issue we had is our key to the room stopped opening door but reception apologized and it was sorted in minutes. Would like to signal out Labrenia (I hope that's how her name is spelt) the PR manager she personally spoke to all guests that I saw to make sure your stay was as expected. All in all if I have a fault to pickup is they are renovating behind the scenes but you have to go look for it to see it but not causing an issue to experience

AVOID AVOID AVOID❗️❗️❗️❗️
Arrived Saturday night & everything was fine until Monday evening. I’m here alone with my 5yo son, we came upstairs for a nap and we both woke up with serious tummy pain, we felt weak & faint, sickness & diarrhoea. As I was on the loo my son was being sick in the sink & next thing I know I woke up on the floor after fainting and banging my head. My son was crying because he thought I died. I was terrified if something would happen to me and I wasn’t with any family to take care of my son. We ended up getting a taxi to hospital, what should’ve been €15 for the taxi was €50 because he couldn’t control being sick in there and I wasn’t with it to catch it with anything. I couldn’t get out the taxi they had to put me in a wheelchair & wheel me in to a bed. I was then put on a drip, which slowly I felt a little less faint but still very sick. My son kept being sick also, finally when we both were examined and told 80% of the people coming in lately were from this hotel with the SAME PROBLEM and its food poisoning. We came back to the hotel & slept most of yesterday on & off. We’re ordering out of the hotel now from an app called wolt for food. I’ve made a complaint to guest relations but they won’t accept it is food poisoning because I didn’t have a specialised exam & have written proof from a dr that’s what it was. Please if you cannot change your hotel or you are here already do not touch their food! I was so so scared for myself and my son and felt so poorly it has completely ruined our experience and has scared me from ever taking my son away on my own again, now because of this he probably won’t get to travel as much & see the world because it’s just me and him, I cannot risk this happening again so I think we will holiday locally in the uk from now.

What a shambolic hotel . 5 stars is a joke and it is worth a maximum of 2 stars and this only for cleanliness (away from the restaurant with spillages on floor which were not cleared for some time) and the room for which the chambermaids were excellent.Keep away and do not consider booking. Check in was horrendous and slow and huge queues. Took over 90 minutes.Then only 2 working lifts( 1 other has been out of order for the whole week) and very small . All for a huge hotel with 17 floors. Restaurant staff totally ignorant and were not interested and some very rude.Food which was all buffet style frequently ran out as did cutlery plates and dishes. One morning waited over 15 minutes for the bread to be restocked and another morning asked 5 times for coffee as the machine was not working and it still never came--one waiter even said if I wanted a white coffee milk would be chargeable which had not been the case before.Food was always only tepid or more often cold. Price for a small bottled beer in the bar was exorbitant even for a hotel.
I can only repeat and stress do not go anywhere near this hotel which is a disgrace.