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Rococo Chocolates Reviews 1,045

•
TrustScore 4 out of 5

3.9

Chocolate Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the chocolates, describing them as delicious and exceptional, with many appreciating the variety of tasty choices available. The delivery service is frequently highlighted for being prompt, reliable, and well-packaged, ensuring items arrive in good condition. Reviewers also commend the customer service for being excellent, helpful, and responsive in resolving issues. However, some people were dissatisfied with the product, mentioning that some chocolates tasted stale or that the selection in the box was disappointing. A few customers also experienced significant issues with their orders, including very late or undelivered items, and some found the customer service to be shockingly poor before their issues were eventually resolved.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the exceptional taste and... See more

Quality

Consumers find quality to be positive, with many praising the exceptional taste and high quality of the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and reliable... See more

Order

People report ambiguous experiences with order. While some customers praise the smooth purchasing and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dark chocolate mint creams were a gift for a friend who usually has Benedict’s. He enjoyed the chocolates. However, I was offered one to try and although the chocolate was a better quality, with a... See more

Rated 4 out of 5 stars

Nadeem and team at Marylebone are very customer focused. Manufacturing could do better in making sure there are fresh Mint Creams at the store in the morning, but it's a small point.

Rated 4 out of 5 stars

Excellent products, exemplary customer service in resolving the problems that I ALWAYS encounter when ordering from Rococo online.

Rated 5 out of 5 stars

I went in to get a gift for someone I didn’t know but was given fantastic advice, which I followed, and because of this received a very kind thank you from the person this was a gift for. The salesper... See more

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Confectionery
  4. Gift Basket Store

Written by the company

Rococo Chocolates is a luxury British chocolatier. We are renowned for our handmade award-winning chocolate, exceptional flavours, original packaging and creative products. We are the go-to place for thoughtful gifts, from small attentions to extravagant gestures. Visit our London shops for stylish chocolate gifts.

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy

Ordering online was very easy.
Delivery was the following day which was really helpful

22 March 2024
Rated 5 out of 5 stars

More delivery options

Haven’t eaten the Easter eggs yet (for obvious reasons) but if they are as lush as last year…
Odering easy and prompt delivery.

My only issue is that parts of the order are often delivered separately. This may suit business needs so fair enough but would like the option for delivery when entire order can be shipped.

22 March 2024
Rated 3 out of 5 stars

I was a little underwhelmed when I…

I was a little underwhelmed when I received my order of seagull eggs.
The are a gift for Easter, so the recipient hasn’t tried them yet, but I think it would be helpful to give a size of box on the listing, as well as the weight, as they are extremely small and not what I was expecting.

5 March 2024
Rated 5 out of 5 stars

Happy Mum, happy experience.

Ordered some cocoa-dusted almonds for a Mothers’ Day gift. They arrived promptly; were exactly as hoped for and, I understand from my Mum, absolutely delicious. So everyone’s a winner! Thankyou.

28 February 2024

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