Rock + Run Reviews 795

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... See more

Rated 5 out of 5 stars

Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... See more

Rated 5 out of 5 stars

Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... See more

Rated 5 out of 5 stars

Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... See more

Company details

  1. Rock Climbing
  2. Climbing Club
  3. Running Store

Information provided by various external sources

We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM


Contact info

4.0

Great

TrustScore 4 out of 5

795 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service

I made two orders (2 pairs of shoes each).had some issue with a size and had to returned them back.money was received within 2 working days.cust service- amazing.very friendly guys.
Will order again from them.

6 January 2014
Unprompted review
Rated 5 out of 5 stars

Good, solid mail-order service

I bought some shoes from Rock + Run over the internet. They were in the sale - I was buying on price. It was a keen price. Delivery charges were reasonable and the shoes came within the time frame suggested. The shoes were as ordered and in perfect condition. A good, solid service which I would recommend to anyone.

6 January 2014
Unprompted review
Rated 5 out of 5 stars

1st Class Service

I ordered a Rab Plasma jacket on 30th December. It arrived promptly ,well packaged on 2nd January Well done for the excellent service.

5 January 2014
Unprompted review
Rated 5 out of 5 stars

Perfect.

Smooth easy purchase. Prompt swift delivery despite the holiday season closures. Perfect!

4 January 2014
Unprompted review
Rated 5 out of 5 stars

Great service - fast and helpful.

Bought the wrong size online, phoned up for advice 'no problem' so sent back and swapped straight away. Had refund and new jacket within 3 days - easy. Very helpful and professional.

2 January 2014
Unprompted review
Rated 5 out of 5 stars

Climbing shoes arrived the next day!

Called Rock and Run, they were patient on the phone and did not fob me off to use internet. My climbing shoes arrived the next day, I was astounded, will use these good folk again I am certain!

2 January 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, ordered on christmas eve which fell on a wed and received the goods on the monday the 30th. Also happy with the la sportiva boots as well.

31 December 2013
Unprompted review
Rated 5 out of 5 stars

Good job.

The shipment, product, packaging & delivery were in high standard.

28 December 2013
Unprompted review

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