Robust IT Reviews 555

I foolishly paid £900 to date for Robust IT’s cybersecurity training expecting structure, support, and quality. Instead, I received:

• Pirated PDF textbooks hosted via unsecured Google Drive

• Free YouTube videos presented as course content

• AI-narrated PowerPoints that were sensory-inaccessible

• No structured support, despite repeated neurodivergent disclosure

As a diagnosed neurodivergent learner (ADHD, AuDHD traits), I made multiple formal requests for support under the Equality Act 2010. Instead, I was told my needs were “too complicated,” and the promised support plan was quietly dropped.

Their “Compliance Manager” ignored formal complaint deadlines and closed support tickets without resolution. I had to create my own learning system just to pass the SC-900 exam — which I paid for separately and passed entirely independently.

Other major issues:

• Nearly 100 student emails exposed via Google Drive (serious GDPR breach)

• Falsely advertise “Microsoft Gold Partner” status (retired in 2022)

• Aggressive language used around chargebacks despite failure to deliver promised service

This provider failed in its duty of care, accessibility obligations, and basic service delivery. I am now pursuing complaints with:

• Trading Standards

• Information Commissioner’s Office (ICO)

• Equality Advisory & Support Service (EASS)

• Microsoft Partner Compliance team

If you are neurodivergent or value ethical, professional training — avoid Robust IT!!

***EDIT (29 May 2025):

I’m adding this update in response to Robust IT’s public reply.

• They are misrepresenting my situation. I disclosed my ADHD and suspected autism very early in the course (December 2024, the month after enrolling), not “four months in” as they claim. Legally, the time at which I disclosed doesn’t matter — once they were aware, they had a duty to make reasonable adjustments under the Equality Act 2010. I asked for support and told them about my struggles with their “content” early and repeatedly — they promised to put together a support plan, then withdrew it, calling my needs “too complicated.” They never once implemented or followed through.

• I sent them a formal complaint in April 2025, along with a further highly detailed email including documented evidence of their discrimination, data breach, and misrepresentation. They ignored it completely. It was only after I sent them the Letter Before Action in May that they finally responded — not to the complaint itself, but to the legal threat.

• The SC-900 exam they mention was passed entirely through my own self-study — not their materials. Their own “mock tests” showed I wasn’t ready, which meant I couldn’t be put forward for the paid exam (their own process), so I took it upon myself to self study after it was clear they weren’t going to help, and I paid for that exam myself along with paid apps to help with retention. They did not provide the structured, sensory-friendly support I needed as an ND learner. I even tried to tell them how they could help and how their content was troubling for me, but they just wanted me to go away.

• Their “partial refund” was them offering back my own money to silence me, not a fair or genuine resolution. Later, they offered a full refund — but only if I removed my reviews and personal ND posts, which is manipulative and unethical. I’d also like to add that the actual cost for the exam itself is £64 through Microsoft, and that free study materials available online are far superior to the AI-generated slideshow videos they provide as paid content.

• Their comment about the Google Drive “informal sharing” downplays a serious GDPR breach where nearly 100 student emails were exposed without consent. (I have documents showing the breach.)

• I’m also aware of multiple other ND learners who have faced, and are currently facing, similar struggles with inaccessible materials and a refusal to make real adjustments. This isn’t just about me — it’s a systemic pattern.

• Their claim that they “support ND learners” is simply not true in practice. My own documented experience (which they refuse to acknowledge in full) shows a complete failure to meet basic accessibility standards or legal obligations under the Equality Act 2010.

I didn’t want to have to go to the effort of writing any reviews or sharing my experience on social platforms, but they forced my hand by ignoring me completely and showing no real care for my wellbeing or the stress this has caused. I’m trying hard for a career change in cybersecurity, but dealing with this has consumed so much of my energy and progress. My goal in sharing this has always been to warn other neurodivergent learners and ensure no one else goes through what I am.

I stand by my review and my experience.

The service from Robust IT has been excellent whilst going through my Network+ Cert. Jack Heeney was instrumental in addressing my needs effectively. He was always accessible, listened carefully to my requirements, and skillfully provided solutions perfectly suited to my situation. I truly value the dedicated support and professional approach throughout.

Every university I've been to, I've course, every service, every business, everything feels corporate and inhuman. Not RobustIT. Every step of the way, I have had support from the lovely staff. I was never hit with one of those "it's against our policy" lines, and I am always treated like a person. It's clear they care, which makes me care more.

I don't understand some of these reviews. I believe its people just after an easy ride and not wanting to put the effort in to completer their courses. I started a few years back and due to a major facial injury that took longer to heal than first thought struggled to cope looki g at computer screens for a prolonged time. As of September last year I have been on full steam to complete my courses with robust IT and successfully passed az900 and sc900. I am awaumitign an exam token in the next few days to attempt my comptia network + exam, ehich I have gained alot of knowledge in the past few months. I had made robust awareness of my injuries as soon as I realised they where not healing as quick as possible which is more than likely the reason they have been so understandingand I cannot fault the team for their assistance. Thankyou robust, I really do feel I have bettered myself whilst studying with you.

The service I have received from Robust IT has been outstanding. Darren Bilmen, in particular, has been exceptionally helpful—always available, attentive to my requirements, and skilled at offering tailored solutions. I truly appreciate the personalised support and professionalism provided throughout my experience.

Dealt with Aaron , he was very helpful throughout the whole process, made it very easy for me and helped me understand all the different courses and payment methods, would recommend if you are looking to start your cyber security career !

I found the ad on instagram for the courses they offer and thought to check it out and I got to speak with Aaron Djemil who was truly amazing and wonderful to speak to. Efficient at giving information, answering questions and kept it friendly and professional, amazing experience and can’t wait to start the course.

I started the course 10th of March, everything was very well explained, also they offer you different ways of payment.
If you have any doubts, they assist you extremely fast and if you need any meeting they will book to solve the problem the next day, very happy with the process and the service.

Staff are very friendly and helpful in all enquires

I made an inquiry and spoke with Lisa, who was funny, friendly, and knowledgeable. She explained everything clearly, giving me a great understanding of the training and certification.

I spoke to Lisa who was very polite and gave very good information about the courses available !

Spoke to lisa about the courses, very refreshing to hear someone with a lovely voice give me transparent info on courses and payment options. Course materials very clear and professional. Thumbs up from me

I spoke with Lisa who was extremely helpful and gave me some great advice about the courses. I now feel much more confident to further my career! Excellent service indeed :)

I attended the online webinars for Network + with Jeremy and although I had some previous understanding of the subject matter, I was finally able to understand some of the harder concepts because of the simple, step-by-step, pace and technique with which it was delivered. Looking forward to the rest of the courses. It made me interested in learning what is a rather daunting subject. Thank you very much to Jeremy, Robust, and the entire team.

Thank you Lisa W for talking me to through the process and clearly explaining the path ahead.
I have an exciting few months getting to grips with cyber security and progressing my career.
Your professionalism is very hard to come by. Thank you.

5 stars
Robust IT has been really informative and helpful about their courses and the payment options for the course. Especially Lisa, from the team was exceptional, great support. From the beginning and onwards...
Thank you team!

The company has been super informative and helpful about their available courses and finding payment options for the course to the point that I enjoy talking with the guys from the company!

Coming into this program with over a decade of IT support and consulting experience, I was no noob. However, Jeremy's classes have been a real eye opener. An exceptional instructor! with a wellspring of knowledge and experience in the cybersecurity and IT sphere. He's patient, engaging, and ensures everyone understands the core concepts. His teaching style makes learning enjoyable, and he even provides valuable career guidance.He dives deep into the foundational processes behind cloud concepts and their vast applications, connecting the dots in a way that made many things finally click for me. Those "aha!" moments were incredibly rewarding.

The Robust IT support system is epic. My course advisor, Darren, is always there to help – schedule classes, provide materials, and answer any questions I have. It's great to know there's always someone to reach out to. Just ask away and you'll be sorted.
I'm confident I'm on the right track to succeed in this program. I recommend Robust IT to anyone considering a career in cybersecurity.

I found the team very supportive and joining the classroom sessions is worth every breath of it you have an opportunity to explore more around your modules and learning base. I think in the end of this course I can see myself benefiting from it and doing great things for the military or government and I’m very keen to proceed and even if it gets tough it is to simply ask yourself what you could possibly benefit at the end of it all. But keep going with the tenacity and resilience to remember your biggest why’s of why you are doing it and I suggest everyone do the same.