Robust IT Reviews 554

The course is really good with all the right material that you will need to pass. After completing the courses the after care in helping to find a job is very good.

Really good experience.
Great help from jack saywood as well.
Guided me through the whole process of signing up and beginning the course.
Always made the time for me.
10/10.

After speaking to Jack Saywood after leaving the military there was great communication explaining the details of the course once I expressed my interest. He gave me confidence being an ex military member that this course was the way forward for someone going into IT cyber security.

Jake helped me with my CV, which was great. Very helpful and supportive throughout the process, gave me clear advice, and made everything much easier. I’m really happy with the result and appreciate the effort..

Robust IT help you gain a strong foundation in order to start a career in cybersecurity. I transitioned into cybersecurity from a non IT background and the cybersecurity bundle really helped my confidence as it gave me the knowledge to hold a conversation as if I had already spent a few years working within IT.

The course material is comprehensive and you get slides to go with each module, meaning you get the option to read the material if you prefer as opposed to watching the online videos. You also get the option to attend live online or in person classes which is a great way to pick the brains of the instructors.

Robust IT also provide great aftercare and you can contact them about any future exam concerns that you may have. You really do feel looked after.

Anyone thinking of taking this company up on courses beware! I started this course last August after a few week due to my adhd
The way they set it out with videos talking at you didn’t work for me I’ve asked to stop and that I can’t continue I am now basically being forced to continue against my will as it’s physically impossible, so on today’s climate being force to continue paying £120 a month for a course I stopped nearly a year ago is down right ludicrous!I shall continue my pledge to stop others from joining this company who, clearly, once yoIre in you can’t get out and they keep you forcibly paying against your will

I’ve recently enrolled onto a Cyber Security course with Robust IT, and although I can’t comment on the course itself just yet, I wanted to share how smooth and supportive the application process has been.

A big thank you to Jack Saywood, who has been incredibly helpful throughout. From guiding me through the enrolment steps to making sure I was set up and ready to go, the whole process has been clear, professional, and stress free.

If the training is anything like the support I’ve received so far, I’m confident it’s going to be an excellent experience.

All necessary information was shared with me. It's always nice to have the fallback of support when required.

The message I received said the call was with Sean however I'm certain I spoke with Keiran. Either way the call was handled superbly.

I'm on the Cyber Security pathway and am soon to take my 4th exam of 5. Robust's customer service is second to none I have to say. Aaron, Sean & Asma to name a few are always polite and helpful - very quick to respond to queries too which is very much appreciated. The biggest reason for my 5 stars though is for the career support Jake provided - he is always extremely busy yet can still make time when needed. Jake wanted to make sure I was as prepped for interviews as possible, meaning that on two occasions he made time for me outside of his usual working hours - I certainly wasn't asking/expecting him to, but I was extremely grateful of course. I will say that securing a role takes a lot of resilience, effort and commitment - Jake was wonderful at tailoring my CV and advising on how to approach searching for job titles that best suited my goals, but ultimately the responsibility and accountability lay with me - and that is completely valid. Therefore, my advice is: be prepared to give the process 100% from the get-go. Robust are brilliant for giving the tools you need to approach the job market, but they cannot do it for you. It was extremely daunting to apply and interview for tech roles with no experience, and churning out application after application with no response definitely tested my morale, but I struck lucky within a few weeks and have now secured an entry level role. Hence, many thanks to the team at Robust so far for their support and guidance - they've made a huge career change much more manageable. Looking forward to getting my 4th and 5th qualifications done over the next few months.

I spoke to Sean C and he really explained and answered all my questions, it seems as if the company cares for its students! I’m supposed to give 5 stars but I held one star so I finish my journey first, I will try give my best, I’m married, working full time with 2 young kids below 3!

I've read review below regarding career support and we agree 100% to the review as we are currently experiencing that same thing. My husband has a background IT back in PH and enrolled in comptia network+.

We were reassured a entry level job after the course (which he passed last June), submitted CV etc. Jake has responded quite a few times but as of now , August- still no clear path on the entry level iob.

Hoping to seek more assistance hoping to land any IT job.

I made the decision to begin my cyber security journey with Robust IT, and I couldn’t be happier with my choice. From start to finish, the support I received was exceptional. Whether it was through text, email, or a phone call to check in, the team was always there to help. Unlike some other providers I’ve read about, Robust IT didn’t just take the money and disappear. Every single person I dealt with was incredibly helpful, and no issue was ever too much trouble for them to resolve.

I enrolled in the CEH package, and I found the combination of online portal lessons and face-to-face sessions to be exactly as advertised – if not better. The resources provided were more than sufficient to help me pass all the exams.
That said, I think it’s important to highlight that the success of the lessons depends on the effort you put in. If you study hard, stay committed, and put in the work, you will pass. I’ve seen some reviews from people who seem to think watching a few videos will make them experts, but that’s simply not realistic. The lessons, where applicable, also include practical elements, which I found to be more than adequate. However, as expected, the majority of the content is theory-based. Practical experience will naturally come once you’re working in the field.

While there are too many people to thank individually, I want to give special recognition to Sharon, Sean, and Jeremy. Sharon was incredibly supportive in helping me navigate the complexities of being an ELCAS student. Sean was endlessly patient with my constant emails and texts asking for guidance, and Jeremy’s 1-2-1 sessions and classroom based CEH lessons, were instrumental in helping me achieve a high pass mark on the CEH exam. They all went above and beyond, and I’m truly grateful for their support.

The only downside I experienced was with the online exam proctoring service. Unfortunately, I encountered several issues, such as being unable to check in, being cut off mid-exam, or having the exam fail to display properly on the screen. The customer service from the proctoring company was appalling. However, to Robust IT’s credit, they stepped in and did their best to assist me, even though the issues weren’t their responsibility to fix.

Overall, I’ve already recommended Robust IT to my colleagues, and I’ll continue to use them as my course provider as I explore further qualifications. They provide high-quality content and the certifications you need to break into the industry.

They set you up for success – the rest is up to you.

Thank you, Robust IT, for an excellent experience!

An informed decision to train with Robust IT and the ROI will be worth it! No hard sell, no BS. I was open & honest about my disability from Day 1. Liam from the Robust IT Team discussed my transferable skills, managing my own workload and a healthy work/life balance. After 5 weeks of deliberation, I’ve now started my Cyber Security journey and will keep you all posted!

Robust IT provides friendly professional support. I am usually scared of phone-call but the way RobustIT manages it makes it an enjoyable experience.

Jake is great! Very informative and always on the ball!

Jake at Robust is great

From Darren & Malcolm to Sean, the whole ROBUST IT team are fantastic, i am really impressed by the rapidness of them responding back to my enquiry whether it’s from getting more material information or requesting and extension or help. This company is truly second to none & I would definitely recommend to anyone wanting to study and eventually get into the field of Cyber Security.

I initially signed up with Robust IT for their Ethical Hacking course, but after realising my interest had shifted towards AI Engineering, I reached out to see if a change was possible. Darren stepped in and made it happen without any fuss. His support and professionalism really stood out, he genuinely listened and took the time to help me pivot to something that aligned better with my goals.

The team’s flexibility and understanding made a huge impression on me. It’s rare to find a provider so willing to adapt to your journey. If you’re serious about learning and want people in your corner who actually care, I wouldn’t hesitate to recommend Robust IT.

In my opinion, a fantastic company helped me all the way and when you go to the classroom you feel part of the family I would highly recommend

I signed up with Robust IT with high hopes, to support my career change into IT. What I received was profoundly disappointing and left me in financial, emotional, and mental distress.

The course material was not as advertised. The “training” was AI-voiced PowerPoint slides with minimal interaction. As a practical learner, this format was unusable for me. Later alternatives — like a tutor reading from the slides or a "click here" guided practical tour — were just as ineffective. No engagement.

Mock exams gave no feedback, just pointed to external sites. When I failed an exam, the emotional toll was huge — 1-to-1 sessions were offered, but by then I was already deeply ashamed and disengaged.

I was told I “sounded upbeat” on the phone — i was masking my mental health struggle in a call. Anyone who understands neurodivergence knows this.

I’ve since spoken to others who also feel misled, including individuals formally diagnosed with Autism and ADHD. This seems to be a wider pattern, not just a one-off.

I'm now locked into a finance agreement I never should have signed. If you're vulnerable, neurodivergent, — look elsewhere. This is one of my worst financial mistakes of my adult life.

Reply to Robust IT:

Firstly, regarding your mention of a refund — I want to make it clear that this was not a full refund. It was only a small portion, which would have still left me with more to pay. To be honest, I’m not even asking for a refund anymore. I’d gladly waive that just to end the finance agreement and walk away from a situation that has caused me a lot of distress.

As for the statement: "We were not made aware of your Autism and ADHD until a few months into the course" — this really misses the point.

Under the Equality Act 2010, you don’t need a formal diagnosis to trigger the duty to make reasonable adjustments. I clearly explained that I was struggling with things like focus, confidence, mood, and how I learn best — this should have been enough.

Also, the way you’ve phrased it makes it sound like it was somehow my fault for not disclosing everything sooner — but that’s not how it works. Neurodivergent people often mask their struggles or don’t fully realize what’s going on themselves at the time. That doesn’t make their challenges any less real or valid.

At the end of the day, I explained what I was going through.