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Robust IT Reviews 564

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being patient, knowledgeable, and incredibly helpful, making complex topics easy to understand. The customer service is frequently highlighted as top-notch, with many appreciating the team's flexibility, understanding, and professional support. Reviewers also note the efficiency of the process, with fast replies and quick turnarounds, contributing to a smooth and stress-free user experience. However, some people mentioned issues with career support, particularly regarding the lack of a clear path for entry-level jobs and unhelpful recruitment departments. A few other people also felt that the course structure was not user-friendly, especially for practical learners, and that the training labs did not always work as expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's excellent guidance,... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing overall satisfaction and... See more

Service

Customers had positive experiences with service, often highlighting the outstanding support and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and caring answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the opportunity to attend a one week online CompTIA Network Plus course led by Admire and I really enjoyed it. Admire was patient and didn’t mind explaining in a few different ways until we... See more

Rated 5 out of 5 stars

I’ve had a great experience with Robust IT so far. The team has been very helpful throughout the process, and the support provided has been top-notch. Special thanks to instructor Jeremy Downey — he’s... See more

Company replied

Rated 5 out of 5 stars

I initially signed up with Robust IT for their Ethical Hacking course, but after realising my interest had shifted towards AI Engineering, I reached out to see if a change was possible. Darren stepp... See more

Company replied

Rated 5 out of 5 stars

I am happy with RobustIT team, as they are supportive and caring people. I appreciate their support and special thanks to my humble, honest, down to earth, tutor, Jeremy who explains the materials pro... See more

Company replied


Company details

  1. Software Training Institute
  2. Adult Education School
  3. Education Center
  4. Educational Institution

Written by the company

Founded in 2011, Robust IT is an award-winning IT and Project Management training provider dedicated to helping individuals and organisations succeed in today’s fast-paced tech environment. We are proud to be a Microsoft AI Cloud Partner, AWS Partner, CompTIA Authorised Partner, and an official EC-Council and NCSC-accredited training provider. As a certified Pearson VUE Testing Centre, we also offer on-site certification exams for a wide range of global qualifications. Our training covers in-demand areas such as Amazon Web Services (AWS), Cybersecurity (all levels), Microsoft, Cisco, CompTIA, Artificial Intelligence (AI), and more. Whether you're new to IT or an experienced professional, our courses are designed to support your growth. With flexible learning options — including live online classes, classroom sessions, and custom in-house programmes — we make high-quality training accessible and effective. Our expert instructors focus on real-world skills to ensure you're confident and job-ready. Your success is our priority.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

564 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I wasn't going to do the course because…

I wasn't going to do the course because I thought it might have been a Micky mouse job, but thanks to Emma Crichton, she convinced me otherwise.
She was so professional in the way she handled the phone call. She was well-spoken, eloquent and she even made me excited to do the course. She's a gem and Robust IT should be indebted to have such a lovely soul. Bless her.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Leslie - Reassuring, well explained, pleasent

Leslie rung me from recruitment, he was very pleasent to speak to and able to have a laugh while discussing the robust IT experience. Was a pleasent conversation followed up with a message and invitation to a webinar. Leslie also is follwing up with a phone call a day later to answer any questions i may have. He did a great job 👏

7 March 2024
Unprompted review
Rated 5 out of 5 stars

What a pleasant and straight forward experience

I looked into courses working towards the Ethical Hacker qualification with Robust IT. Coming from a customer services industry and working in management, I can hands down say that the team at Robust IT and setting the bar high with the standard of service I received. I spoke with a Course Advisor named Emma and she was very helpful, knowledgable and supportive when going through this process. It was made quick, easy and I feel like the support that is on offer from Robust IT is a league above the rest. I would recommend this company to anyone and everyone, I will follow up with a review at the end of my experience so I can provide a full and honest review but if it’s half as good as it’s been so far, 5 stars isn’t enough for this team.

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Spoke to Leslie on the phone

Spoke to Leslie on the phone. Was a pleasure speaking with him, helped me break down the main details about the course and the whole process itself. Was very down-to-earth and easy to communicate with despite my young age. I look forward to the opportunities that come with the course.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Since I have started my Azure AZ 900…

Since I have started my Azure AZ 900 fundamentals course the support I have received from the team at Robust IT has been incredible.
They are always sending messages of support and encouraging you to fone or email when needing any help or information.
The support team always gets in touch immediately via email and phone and makes this experience amazing especially as this is an area which is unfamiliar to me, so thank you so much to the team at Robust IT...worth every penny.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Their team is quick to respond

Their team is quick to respond. I needed labs setup for Azure cloud and it was done within the few hours of my request. I would recommend everyone to use the official labs for Azure as they are really good quality.

14 December 2023
Rated 5 out of 5 stars

Recently completed one of my cyber…

Recently completed one of my cyber security modules with Robust and I must say it was quality training material, specially the official lab exercises. The instructor was approachable, making complex topics easy to understand.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

I came across an advert on Facebook for…

I came across an advert on Facebook for the cyber security training course they provide. I received a phone call from Connor who was really helpful, he answered all my questions about the course and offered advice on how best to continue. I would recommend these as they have been great for me.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Off to a good start

I sent off a request for more info on the cyber security courses I'd seen advertised in Instagram and within a day had received a comprehensive reply. Following that there was a courtesy phone call from Scout asking if I had any more questions.
I've only just begun but so far I've been impressed at the level of support and the quality of the materials provided.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Emma was extremely helpful

Emma was extremely helpful. As I’m new to the industry, she patiently answered all my queries- and they were many! She gave me the chance to speak to their work placement team to clear my doubts on getting work experience within the course which gave me the insights I really needed. The latter and their partnerships is what really made a difference when comparing with other training companies.

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Making easy your way to certifications

I'm enrolled in the AI and Machine Learning course. In my experience with Robust, the tutorials are designed for no IT experts, the learning experience is hands-on in labs, and the mock exams platform has a significant bank of questions to prepare for the exams.

22 October 2023
Unprompted review
Rated 5 out of 5 stars

Robust IT have proven to be an…

Robust IT have proven to be an excellent pathway for newcomers in the IT industry, offering professional support, communication and educational tools to develop even the most novice of people like myself into effective professionals within the industry.

Their representative Scout who has walked me through the entire process has been very courteous, understanding and informative in helping me understand the specifics of what’s on offer and the benefits of studying their Cyber Security programme, I would recommend them highly.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

First Impression Feedback

As I am looking to expand my expertise in the IT field, I have found the advert online and enquire for more details. I received the Robust IT emails and phone calls the next day.
I had the chance to talk with Simon today and could not have a better person to chat with.
Simon seems to be so professional, knowledgeable and understanding. Simon listened to me and offered me all the details I asked for. Furthermore, Simon managed to answer some of my questions without me even asking and was one step ahead. On top of this, his sense of humour and forwardness was appreciated. After the phone conversation, Simon also emailed me all the info so I could have a look and consider my decision. Also, Simon asked when it would be a good time for me to have a follow-up call.
If all the Robust IT staff are like Simon, I believe it is the best place to be.
Robust IT, give Simon a bonus and a pay raise!
5 stars are not enough to reward this experience.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

A great start to a new career

The team at Robust IT have been extremely helpful with my career change and the training provided. The training materials and delivery was very easy to follow and the suggested path was a great fit.

But what truly set this experience apart was the incredible after-support. Post-training, I found myself equipped not just with knowledge, but also with a responsive support team ever ready to address any queries or challenges. Their commitment to ensuring every trainee transitions from learning to application seamlessly is commendable.

I would highly recommend Robust IT to anyone looking to dive deep into the IT and cybersecurity realm. It’s not just about the knowledge they impart, but the confidence they instill through their support system.

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Great

I completed an online form that appeared on my Instagram feed and, within ten minutes, received a prompt response from Simon Hirst. Initially sceptical, I regarded the communication as a potential scam and chose to ignore it. However, Simon followed up with a phone call the next day, allaying my concerns and confirming the legitimacy of the opportunity. Consequently, I have decided to enrol in a Cyber Security course.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Robust IT: A Valuable Resource for Career Changers

Ten months ago, I decided to make a career change to cybersecurity. I had no prior IT or cybersecurity experience, but I was determined to succeed. After doing some research, I came across Robust IT, an online training company that offers a variety of cybersecurity courses.

I was impressed with Robust IT's commitment to helping students succeed. I attended a free webinar led by Jeremy D, a cybersecurity expert and mentor. Jeremy provided a comprehensive overview of the cybersecurity field and different career paths. He also answered my questions patiently and thoroughly.

After the webinar, I decided to enroll in Robust IT's Full Cyber blended course. This course covers a wide range of cybersecurity topics, including networking, security fundamentals, ethical hacking, and incident response. I was able to learn at my own pace and access the course materials from anywhere, which was very convenient.

In addition to the course materials, Robust IT also provides students with access to labs, 1-on-1 calls, onsite and virtual classrooms. I found the labs to be particularly helpful, as they allowed me to put my skills to the test and practice real-world scenarios.

Thanks to Robust IT's comprehensive training and support, I have earned four industry-recognized cybersecurity certifications. I am also in the process of securing a secondment in Threat Intelligence at my workplace.

I still have to certs to gain, well technically 1 (EC council CEH) but they were kind enough to add CompTIA CySa+ modules at my request, really appreciate that thank you.

I highly recommend Robust IT to anyone considering a career change to cybersecurity. Their courses are well-designed and informative, and their instructors are knowledgeable and supportive. I am confident that Robust IT can help you achieve your cybersecurity career goals.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

I been with Robust IT since 2020 and…

I been with Robust IT since 2020 and but unfortunately my cancer progressed and had to have treatment which prevented me from completing course, so on the 11th Oct 2023 I commented on fb saying very good company and support you and said shame I could not complete with my illness next thing I know Darren from Robust IT messages me to email him some details, gave me a call this morning and enrolled me back into all my courses so I can complete what I started, blown away is an understatement this does not happen to me and I don't expect it, what a caring and supportive company, I hope the right people see this review and use Robust IT as they don't just want your money they really care 😊

12 October 2023
Unprompted review

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