While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,868 reviews, most reviewers were let down by their experience overall. Many people found customer service unhelpful, struggling to recover accounts due to automated responses and cases being closed without resolution. Consumers frequently reported that recent, "horrible" updates negatively impacted the platform, causing app issues, game restrictions, and a decline in user experience. Frustration was also expressed with age verification and chat limitations, which many feel have ruined the social aspect and accessibility of games. However, some customers noted that despite these issues, they still found some games enjoyable and appreciated the variety of experiences available.

What people talk about most

User experience

Customers had negative experiences with user experience, citing issues such as critical errors, lagging, and... See more

Product

Consumers find the product to be negative, with many reviewers expressing that the game has become a 'system... See more

Application

Reviewers express significant dissatisfaction with the app, citing frequent crashes, constant lag, and poor... See more

Customer service

Users describe negative interactions with customer service, often citing issues with account recovery and... See more

Social media

Reviewers highlight negative aspects of social media, with many expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible. Cant recover my OWN account no matter how hard I try with this support team. AI Doesnt solve an issue only humans can see.

Rated 1 out of 5 stars

So when i first started playing this game, i have discovered many interesting games and edited my avatar, etc… But now these updates are horrible and i cant even play a nostalgic game i used to play... See more

Rated 1 out of 5 stars

Literally THE WORST application. I was mistakenly transported to Roblox VNG even though I don't live in Vietnam. This means that I have to follow Vietnamese laws even though I DONT live there which is... See more

Rated 1 out of 5 stars

Roblox customer service is so bad! They simply refuse to do any work to help their costumer to get back into their user account when there´s no recovery email or number linked to the account. How... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(5,797)

2,301 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

ROBLOX updates are useless.

ROBLOX KIDS, ROBLOX SELECT.
WHAT HAVE YOU DONE?
I am so angry rn about Roblox because they are so bad and hiding behind a most controversial subscription ever called Roblox plus.
We had to check your face before doing anything you want cuz Roblox wants you to leave now.
Roblox is going to erase their reputation. Here are the reasons:
1. Forced ai age verification:
Roblox wants your face to gain anything so Roblox wants your personal data by invading ur privacy. Even if you don't give them ur face in the future, they will treat you as a baby
2. Unfindable games:
David bazooka punishes you by throwing unsearchable games on this game. Even Roblox kids and select will be treating you like a baby/a kid.
3. Boring new games:
Most of the new games are boring and melt your brain.
4. 16+ minimal and mild games:
This is clearly a failure. Because Roblox does useless things to me and silenced me. Even this one increases more inappropriate games on Roblox.
5. Predators
Roblox bans schlep and gave schlep a cease and desist because Roblox saw predators as an opportunity. Even the age verification makes Roblox worse by putting predators into kid groups by using fake kid faces.
6. Investors
These investors giving out bad updates and hating classic things. They giving out bad updates for the metaverse slop and removes classic faces for makeup. This is genuinely useless to any Roblox players.

In conclusion, you have to QUIT ROBLOX, FORGET ABOUT ROBLOX AND PLAY ANY OTHER GAMES THAN ROBLOX!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Loosing my friend to this stupid game

Loosing my friend to this stupid game. All they do is play this game and sleep. This game is ruining their mental health quickly. If you're a parent and your kid wants this game, DON'T EVER LET THEM GET IT. They will stop talking to you and will stay in their room all day. If you want your kid to live a long happy life, don't let them get Roblox. I should also mention that Roblox is a big area for predators. AND they do nothing to stop those kinds of people. I hate this stupid, mental health ruining game.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

Awful Platform

Roblox moderators have been suing and banning people trying to protect children from exposure to predatory activity on the platform.

Not only that, but the customer service team does not allow you to request your personal data or delete your personal data from the platform even when you invoke your right to be forgotten.

31 May 2026
Unprompted review
Rated 2 out of 5 stars

Roblox's stupid verification bot

Because every time I get a puzzle right on that verify that I am not a bot it keeps saying that i have to try again and again and again like its so annoying and Roblox needs to fix it because when I get it right it says please try again or remove it completely to me its not a big deal for bots to join a game as long as they don't do anything. BUT ROBLOX FIX THIS NOW!

31 May 2026
Unprompted review
Rated 1 out of 5 stars

How Roblox is Bad now.

I started playing Roblox in 2021, till 2024 Roblox was fine but now (2025-2026) its really bad. One example is that I am 24 and the age verification thinks that I am 13 so I cant talk with my friends. Just bring back chat please and remove the age verification.

31 May 2026
Unprompted review
Rated 1 out of 5 stars

I don't like the face AI detection

I don't like the face AI detection, and I'm sure no one else does either. Why need my ID? Also, I thought this app was for kids, but some games are rated 17+?? I find that really weird to say the least. There's also plenty of those "bath" games which are NOT appropriate but always get marked as minimal in the age rating. Are you trying to attract adults on a thing mostly children use? That's weird, dude. I would personally just redo everything dfrom the ground up if I were the CEO since everything (Even the chat) is so messed up now.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

My daughter has loved playing Roblox…

My daughter has loved playing Roblox for many years without issue. A few months ago she let a friend borrow her device so that they could play together but even though it was a separate account they were somehow "linked" them together and her friend not only got banned but ended up also having my daughters account banned and then deleted. I tried to get a resolution but was only able to get autogenerated responses and was never able to speak to an actual human. I would hate to have an issue with paid purchases and not be able to get resolution. Fun games but no respect when it comes to customer service. Play at your own risk or you may loose years of work like my daughter did at no fault of her own

14 April 2026
Unprompted review
Rated 3 out of 5 stars

Was fine before but...

Was fine before but...

Back in 2022 i lost my account, contacted support with details like last IP logged in and they actually very helpfully restored my account despite me only knowing the username. Support was impressive, but since then a lot changed. AI and age grouping made communication impossible, persona face scans collect personal data of kids and rampant cashgrab enshittification lowering the quality of this game in general.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Ich bin sooo sauer!!

Ich bin sooo sauer!!! Zuerst haut ihr was geiles raus namens roblox plus und dann nutzt ihr leider es aus um fast alles hinter einer verdammten Paywall zu verstecken. Das cross game Selling ist nun verboten und zerstört eines der besten games ever namens PlS Donate. Ich bleibe nur noch ein Bestandteil von Roblox weil es F1 Spiele und das Game Piggy gibt. Aber wenn ihr das uns noch wegnehmen zeige ich euch den Mittelfinger und werde roblox nicht mehr anfassen. Rate jeden ab es zu spielen. Spielt lieber fortnite oder F1 oder Minecraft oder FIFA als ein game das alles verbietet.

I am soooo angry!!! First you drop something awesome called Roblox+, and then—unfortunately—you exploit it to hide almost everything behind a damn paywall. Cross-game selling is now banned, and it’s destroying one of the best games ever: *PLS DONATE*. The only reason I’m still part of the Roblox community is because of the F1 games and *Piggy*. But if you take those away from us too, I’ll flip you the bird and never touch Roblox again. I advise everyone against playing it. You’re better off playing *Fortnite*, *F1*, *Minecraft*, or *FIFA*—anything other than a game that bans absolutely everything.

29 May 2026
Unprompted review
Rated 3 out of 5 stars

2026 4:26 pm may 28th

2026 4:26 pm may 28th Roblox fix your game me and my friends are trying to join each everyone’s servers and public servers and we are not able to join it keeps saying sever is restricted please fix your game!

28 May 2026
Unprompted review
Rated 4 out of 5 stars

Roblox!

I liked playing Roblox but when the classic faces got removed and the chat it's just getting boring. Pls bring classic faces and chat back

Thanks

28 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! My daughter saved up for weeks using pocket money and doing odd jobs to buy £20 worth of Robux. The Robux was added successfully, then almost immediately disappeared through multiple strange in-game purchases within minutes.

I contacted Roblox Support hoping for help or at least a proper investigation, especially as the transactions looked highly suspicious for a child account. Instead, every reply felt automated and repetitive, with no genuine human support or meaningful review of what happened.

The most frustrating part was that nobody seemed willing to properly investigate whether the account had been compromised or whether misleading in-game purchase mechanics were involved. We provided transaction details and explained the circumstances clearly, but just kept receiving generic responses.

Very disappointing experience, especially when dealing with purchases made by children. Parents should be aware how quickly large amounts of Robux can disappear in-game and how difficult it is to get real customer support afterwards.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

So stupid with the new age thing ffs i…

So stupid with the new age thing ffs i js want to play bike of hell and i cant do this 2 step verification cause its my old email but i cant update it cs i cant do the 2 step verification. This is ridiculous there was no need to lock every game.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

The worst game ever!

This is the absolute worst game for kids. I do not recommend at all because of the aweful updates and pedophiles on the platform and running it. Unless you want the government to see your ID and face then go ahead but for crying out loud its wrong to make a child do a face scan.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Can't redeem Robux sent by a friend? Click here to view my issue.

Roblox is getting worse day by day. I got a robux gift from one of my friends, it was 70 robux. I tried to redeem it and it gave me a notification saying that I needed to get a parent to verify it. WHAT THE HECK? JUST GIVE ME THE ROBUX, WHY SHOULD I ASK MY PARENTS FOR PERMISSION? Second, I'm almost 18, but roblox verified my birthday, so apparently I'm 13-15 years old. Roblox needs to fix their ways completely.

26 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look