Excellent trip yesterday to The Great Yorkshire Show. From the welcome we received when arriving at Hugglescote to Andrew the driver was a good experience. The coach was comfortable and despite the... See more
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Me and my daughter had a fantastic day at ladies day at Royal Ascot, she has a busy few months ahead of her as she is getting married, moving house and expecting her first child later this year. I boo... See more
Day trip to Sheringham 21st June. Irving is one magical amazing driver, his skills are awesome. However, his social skills were sadly lacking. He obviously didn't want to engage in chats of any kin... See more
Just been to Belfast for 5 days ,our driver Paul and ,Julie our tour manager we're both fantastic, Julie was excellent keeping us all informed about different things and places we passed on route... See more
4.3
Excellent
28 reviews
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Thank you Rob for another excellent…
Thank you Rob for another excellent Whit Friday. Brilliant navigation around the villages. Really friendly and helpful as always
24 May 2024
Unprompted review
Excellent first-time experience
I recently went on Roberts' 4-day coach trip to Yorkshire, staying in Scarborough and with day trips to Whitby and Castle Howard. Our driver, Liam, was excellent - we felt very safe with him driving - and was a good representative for the company. The hotel Roberts booked us into was lovely. I had done a day trip with the company previously, but this was my first holiday. I would recommend and definitely travel with them again.
2 October 2023
Unprompted review
Reply from Robertstravelgroup
Thank you, Joanna, for your wonderful 5 star review! It's great to hear you've had a wonderful time away with us recently and that you are looking to travel with us again.
Thank you again for your kind words and we can't wait to welcome you on board again soon!
All the best,
The Roberts Travel Group Team
I love your day trips
I love your day trips . Thank you for all the journeys
2 July 2023
Unprompted review
Reply from Robertstravelgroup
Thank you, Kelly, for your 5 star review! We're happy to hear you've had a great experience on our day trips and we hope to see you on board again soon.
All the best,
The Roberts Travel Group Team
Super 5 day holiday
Winter warmer 5 day holiday to Grange over Sands. Excellent hotel with generous portions of good quality food. Comfortable coach and an excellent driver, (Ian), who drove safely and with the comfort of his passengers at all times. He also gave relevant information which enabled us all to make the most of the holiday.
16 January 2023
Unprompted review
Reply from Robertstravelgroup
Thank you so much, David, for your wonderful 5 star review. We are so happy you had a great time on your Winter Warmer holiday, and we hope to see you on a tour again soon!
All the best,
The Roberts Travel Group Team
Roberts travel bus driver failed to…
Roberts travel bus driver failed to "Give way" to oncoming vehicle, even when a road traffic sign tells him to do so. Endangering the lives of school child on board.
Response from Roberts travel was they had spoken to drive who admitted "He thought he would change it"
Then the response was to make up excuses for the driver, like it was dark (broad daylight) & there was something going on in village so vehicle double parked (no event & double parking)
18 January 2022
Unprompted review
Unfair school refund policy
I paid school transport to Roberts Travel Group for the academic year 2019/2020.
Roberts refunded only partially school transport for the 13 school weeks where schools were closed due to Covid-19.
And still owes me £100 (£50 per child).
Did not provide school transport in July when the school reopened for Year 12.
Did not explain their partial refund policy.
Does not provide detailed invoices.
Does not answer emails.
I have received full refunds from ferries, rail companies, hotels. Not from Roberts Travel Group.
10 July 2020
Unprompted review
Reply from Robertstravelgroup
Hi Joel Le Bars, we are very sorry you have felt the need to leave this review. As explained on the google review you left previously we would be happy to discuss this further if you still feel there are unresolved matters. We appreciate this is not an easy time for anyone. As we explained in an email reply on 27th June, we apologise that our responses do take a little longer than normal, due to a lot less staff being available. However, we are sorry you feel that we do not answer emails, there perhaps is one hasn't come through, as we have checked, and we have responded to all that have been received our end. Please feel free to re-forward that email. We believe we have given you the details of the refund on the 3rd July in addition to our original letter on the 10th June explaining that you would be receiving one in due course. We hadn't received a response from you since the 3rd July email, again apologies if this has been missed.
As mentioned this has been a difficult time and we are sorry that we failed to meet your expectations. We have tried to be fair and understanding to all concerned. A number of factors have meant things have taken longer than normal. Less staff, constant changing situation of when schools would or wouldn't be going back and the sheer nature of the number passes we have to process. We believe that you have booked back onto the school bus for next year and we have transferred this credit across for you. If you require any further information then please do not hesitate to contact our office.
Kind regards,
Roberts Travel Group
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