I spoke with 2 different people, Kayla and Megan. Kayla was very reassuring, and explained the process. I was also very pleased when Megan answered my additional questions after I started the claims p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a wonderful company. I travel frequently, usually internationally, as a guest lecturer on cruise ships, and the Travel Pro policy is affordable and provides good coverage. In the years I've be... See more
Company replied
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... See more
Company replied
I called the toll free number twice. Once to get a better understanding of benefits — I spoke with Lori. The second time was to purchase two packages (1 each for me and my sister). On this call, I w... See more
Company replied
Company details
About Arch RoamRight
Written by the company
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Written by the company
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, United States
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Easy to find coverage, but web site issues
Easy to find coverage, has been easy to get claims paid in the past. Web site STILL doesn't allow logging into my account, and I have contacted the company many times.
7 September 2026
Reply from Arch RoamRight
Hello,
Thank you for your review.
At the time of posting, we understand that your issue is being, or has been resolved. If you have any further questions, please contact us.
Regards,
The Arch RoamRight Team
I had to call several times and each of…
I had to call several times and each of your people were kind and partient.
7 September 2026
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Helen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The agent was so patient
The agent was so patient when I was looking up need documents for her.
2 September 2026
Unprompted review
Reply from Arch RoamRight
K.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
1 September 2026
Reply from Arch RoamRight
Lana,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Quick response
Quick response. Answered all my questions. Eager and ready to help
27 August 2026
Unprompted review
Reply from Arch RoamRight
Violet,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The agent was very helpful and…
The agent was very helpful and gracious.
She found the policy that we need for our upcoming cruise. We feel prepared in the case of a medical emergency. Thank you, Megan!
27 August 2026
Reply from Arch RoamRight
Penny,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Patricia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
I was recommended by a friend who had…
I was recommended by a friend who had used Arch. They dealt with everything quickly and efficiently. Advised me a confirmation order would arrive within 10 minutes and explained each step clearly. They suggested I print the third page which was the certificate and to keep it with me at all times on my trip.
I was very satisfied with everything .
27 August 2026
Reply from Arch RoamRight
Maria,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was very helpful
Megan was very helpful, answering all of my questions about submitting our claim.
26 August 2026
Unprompted review
Reply from Arch RoamRight
Kenneth,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Excellent
Excellent. Knowledgeable, helpful. Cheryl made a dreaded experience a pleasure.
25 August 2026
Unprompted review
Reply from Arch RoamRight
Andrew,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was great help
Cory was great help! Wish every company had a Cory.
24 August 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Second Chances
Previously, I had a bad experience with ARCH Insurance, however, this representative gave me more confidence in the company. Marce was very helpful and kind. Because of her professional and attentive attitude, you may have regained and restored my faith in your company.
24 August 2026
Unprompted review
Reply from Arch RoamRight
Lori,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Good customer service
Friendly, knowledgeable customer service rep that quickly and efficiently updated my policy adjustment.
24 August 2026
Unprompted review
Reply from Arch RoamRight
Gary,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Charla in Arch customer service…
Charla the insurance customer service representative spoke clearly and was patient when I asked her to repeat info and she tried to explain it in layman's terms. Insurance policy specifics can be complex and she as very helpful.
20 August 2026
Unprompted review
Reply from Arch RoamRight
Jodee,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Best and most efficient travel insurance EVER.
I needed to cancel because my traveling companion was ill.
I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. What a terrific company! Within two weeks everything was settled and I received my refund.
Additionally I needed to contact them again with a slight complication on my end. A two minute conversation fixed it.
I cannot be more impressed with Arch and with GateOne Travel which partners with them. Such a great experience, even though I didn't get to see India.
18 August 2026
Unprompted review
Reply from Arch RoamRight
Christine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Reply from Arch RoamRight
Eric,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Personnel who answer the phone are so…
Personnel who answer the phone are so attentive and so genuinely caring in the way they respond. They do not appear rushed or dismissive at all. They are actually very helpful and their tone is comforting.
17 August 2026
Unprompted review
Reply from Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Cory was very helpful
Cory was very helpful, I understood everything he explained to me and I appreciate his assistance.
17 August 2026
Unprompted review
Reply from Arch RoamRight
Vicki,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The phone was answered promptly an…
The phone was answered promptly and Megan was able to answer my questions immediately.
17 August 2026
Unprompted review
Reply from Arch RoamRight
Dale,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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