Road Angel Group Reviews 

DO NOT BUY THIS PRODUCT. It is not compatible with all cars. Their delivery and customer service is the poorest Ive met with in many years. I had a refund as it was just NOT fit for purpose. Shocking!!!

I had a problem setting up the new pure sync, i could not get it to pair with my phone so got in touch with customer services and spoke to Manoj who was very good and polite. He talked me through the procedure and now it's working fine. Thank you very much Manoj you did a excellent job.

Had many dealings with the team at Road Angel , each time a very professional experience. Love the new Road Angel sync and am very happy with there latest dash cam that they have just fitted in my new car . Definitely a small price to pay for a squeaky clean driving licence.

Great customer support
Always friendly and helpful

I had my dashcam for almost 1 year and I changed my car so I had to remove it.
When I removed the rear dashcam the mounting plate cracked, so I emailed Road Angel and a very helpful member of staff called Ady replied and after sending a photo of the item and giving my details I received a new mount under warranty.
This is the sort of service many other companies should learn from.
I would have no hesitation in recommending Road Angel.

I was having problems setting up my Halo Pro as there was a problem with the SD card supplied.
I contacted RAG support and, in the subsequent dialogue I had with Manoj, he helped through the process of diagnosing and resolving the issues I was having, culminating in the successful set-up of the device. This included Manoj sending me a promptly replacement for the faulty SD card.
A very successful outcome, thank you.

I recently experience exceptional service from Manoj at Road Angel. I had ordered my hardwiring kit but I made an error as it was not the correct fitting. In response to my confession of error Manoj was kindly able to replace the kit with the correct one for my model without additional costs. I was very happy to pay towards my error but this was not required. Truly exceptional customer service and thank you.

Donna is an asset to the business, I've been a Road Angel fan for decades across over 20 cars and multiple devices, both dashcams and speed camera detectors. Great products, great service, well done guys

Great Customer Service. We bought a couple of dashcams, but decided they weren't right for us so we returned them with no hassle thanks to B Mane.

Manoj Choudhary was very helpful.

I bought the camera based on a Which recommendation and Road Angel said I should pay them to install it-they designed it so were best placed to install it was the message from their sales agent. Apparently not! Their installers took over 5 hours which was worrying. Then the problems started. Two flat batteries and the installers came and fixed a problem in their wiring. Another flat battery and the camera didn't record all the time the car was being driven and did record when the car was parked-so another flat battery. Customer support blamed the car's battery and battery management, even after I had a battery check and even after most of the problems disappeared when I ran the camera off of the 12v socket rather than their hard wiring. I even had another installer re-install the wiring. This resolved the problems but created a new problem in that the camera remained on when it should have gone into parking mode. So camera returned and, after a section 75 claim with the credit card provider, refund obtained. Let down badly by support staff who appear to lack problem analysis skills and possibly technical knowledge and slavishly blame what their script tells them to blame.

Absolute cowboy of a company in the UK . They talk a good talk but that's it. The equipment is ok but it's a different story when it comes to repair and refunds. Had sent a battery pack back within a week of recieving it due to fault. Twice the unit was faulty cause they didn't sort the problem, then they said that they don't do that model anymore and I would have to wait a couple of months to get a new model. I asked for a refund, they said no problem. Three weeks on still waiting for refund and they still don't know why I haven't received refund! All staling tactics Update 27/3/2026 Did evtually get a refund

Donna is on the ball. I remember her from last time.
we have two units and they are essential

Donna was informative, friendly and dealt efficiently with our enquiry. All options were clearly explained.

After one of his team had struggled to solve a technical problem blocking my
Road Angel account I was referred to the team leader Manoj. He was very committed to solving the issue but when that proved impossible he stayed late at the office and came up with a temporary work-around so we could activate my new device. His personal commitment to finding a solution was very notable and much appreciated. Bravo Manoj and thank you.

I would not recommend this company and their products to anybody. In June 2025 I bought a Road Angel Halo Ultima dash cam, front and rear cameras, and paid £400. I also paid a professional installer £150 to put the cameras into my brand new car. Within six months the front camera stopped turning on. It was completely dead. I contacted Road Angel support and was ignored for a while. When I expanded the number of different email addresses I used, I did finally get a response asking me to do several different things to check the camera. Those were done but resulted in nothing. They asked me to send the camera back. I did. It was kept for a month and then returned to me in exactly the same state as before. I sent them an email referencing the Consumer Rights Act 2015 and after another couple of emails they, again, asked for the camera back. I gave them one last chance, my error. After another long wait the camera has been returned again, still completely dead. I am now in the regrettable position of having to contact my credit card company as obviously Road Angel Group will not deal with this issue. This is a warning to other Road Angel users, if you have a problem your only recourse is the courts or your credit card company.

Sales team were very helpful, so I ordered the dashcam online with Road Angel rather than Halfords.Donna was brilliant when I had a query regarding my order.Excellent customer service and excellent communication from Donna.Thank you.

I didn't get off to the best of starts with my Road Angel as the first operator on the 16th February could not get my device to sync at all. After 9 days I got home early enough to catch the technical office with an hour to spare before they closed, eventually after waiting in the queue I got through to Gopal Kendapadi who helped me reinstall and reset everything, even to the degree his shift finished at 5.00pm he stayed on a further 30 minutes till 5.30pm to make sure everything was working correctly eventually going home later than usual.

I’d just bought a RoadAngel PureOne device, but was having some difficulty with the setup. When I called the helpline, my call was taken by Donna.

She guided me through the remaining steps, and was extremely helpful in outlining subscription options, and steered me towards some accessories that allowed me to share the PureOne, and my Halo dashcam between both of my cars which made the purchases more cost effective.

Absolute horrendous experience with one of your products would never recommend to anyone nor would I ever purchase again.
After waiting four days for your stereo to arrive it comes without any wiring the aerial point or the DAB radio antenna. For me to go out and purchase this would be 35 40 quid plus . Yet after four emails I've received nothing back from them in the end sent it back for refund . Don't waste your time horrible customer service and all I wanted to do was support a local company . My honest opinion they should close