Road Angel Group Reviews 

I've been a Road Angel (previously Pogo) customer for some 20 plus years now. I recently purchased a Road Angel Pure Sync to replace my ageing Road Angel Pure. The new unit is great and the customer service I received from Manoj when buying the new unit and from Gopal in helping me resolve a subscription/account problem I ran into, when setting up the new unit, was amazing. Nothing was too much trouble for these guys. Based on my recent (and overall experience with Road Angel) I can easily see me being a customer for another 20 plus years!!!!

I had to speak to 3 different people I think as I am a bit deaf and didn’t hear their names. But unfortunately I cut the first two off by accident. However I got everything sorted on 3rd call and all 3 people were very nice and helpful.

After contacting the dealer that sold me my new car & fitted the dashcams . I had to revisit them as they would not connect to neither mine or my wife's phones . Unfortunately after attempting for 1/2 hour the dealers service manager gave up , although it did connect to his I phone with little trouble but not our androids. We left the dealers and rang the Road angel helpline +44 330 320 3030.
We connected to Alex who exhibited a lot of patience and after several attempts we jointly managed to connect both phones to the Dash cams . Alex was also kind enough to email me some written instructions for future reference . So in conclusion I have to say the Alex performed an excellent service 10/10

I contacted the help line to get my Pure 2 and my subscription conected. It was done quickly and efficiently.

I bought this system because I drive a taxi and do thousands of miles a year. I wanted the best regardless of cost. However every time I drive past a camera and want to know my exact speed, that info vanishes as the device asks ME if the camera is still there. Well don't I pay £145 a year for YOU to tell ME this information?

It asks whether a mobile detector exists at EVERY spot that ever had one. Cheaper, non subscription systems need the public's feedback to maintain communal systems - I get that. But this one has a very substantial subscription fee that I assumed freed me from such obligations. My shifts last ten hours, so Road Angel briefly shutting down and ordering me to take a break every two hours is not helpful and certainly doesn't contribute to my safety when it happens at unexpected and important moments.

The last straw for me was when I attempted to buy a magnetic mount to use my Pure One in another car, but at £60 for a tiny piece of plastic I'm tired of feeling mugged off at this point.

Yesterday I went past a mobile unit on a bridge that was causing everyone to brake dangerously on a busy A road. And although RA bombards me with false positives about mobile units constantly, it had no idea this one was there.

I will not renew the subscription for this, it was a bad buy. You're essentially paying to do its job for it, and even then it doesn't do it very well.

I'm not the most technically gifted (Dinosaur). Alex walked me through step by step to get the Dash cam set up. Thank you

Manor talked us through the road Angel start up he is brilliant to say the least,could do with him for Primeminister xx thank you Malc.

Frustrating. You can watch recordings only while connected to the car. App doesn't work at home. Haven't tried to download, quite afraid to do so,if won't work.
Thanks for reply. Unfortunately that's the thing,app works only connected to the car. Why I could not watch on the app at home?

Yet again my dash cam isn't working, for the third time I have to send it back for inspection, they where supposed to send me a return label yesterday but they didn't and I'm away all next week so I'm now without my cam for at least two weeks due to their incompetence.

Honestly don't use this company.

I initially wrote a 1 star review for my Road Angel 2 dashcam, due to problems connecting to the phone app and having to fork out another £22.00 for a Road Angel SD card, which I wasn't too pleased about. ( it was the Halfords fitter eho said it only worked with a Road Angel SD card).
So, after posting my review on Trustpilot, I received a phone call from their customer support team and we resolved the connection problems and thry are sending me a SD card, free of charge.

Following my email regarding Battery charging issues with my Road Angel Pure l was contacted by Manoj Chaudhary.
He talked me through the process to assist with my problem in a clear, concise manner. Excellent Service!

I brought the road angel pure one version 2.4 around 6-8 weeks ago,
I have a few issues
On ringing customer help line , there has been no real answer to the problems numbered below , (“press reset button and don’t switch off the device for a while ),
How long is a while????!!!!
1 the device sometimes tells you that your approaching a reduced speed area , sometimes does not and sometimes tells you when your a good way inside it.
2,the device is meant to monitor the speed of each speed zone your approaching , yes it does but your be a 100yrds inside the changed zone before it changes on the device it also does not pick up reduced speed zones in long existing road works.

3,when approaching road works the device should warn you but it does not.

4, so far my device has picked up 50 or more mobile speed cameras that don’t actually exist.

5, It does not pick up road congestion although it’s meant to.

6, although I pay a monthly subscription I still got shut out of the device , which was stating subscription needed even though it’s a standing order.

I recently sent all this info via email to road angel group ,and have received no reply ,
The device does half a job , £15 per month subscription for what , it doesn’t do what they state and there service leaves a lot to be desired.

Ordered a road angel, very quick delivery (that is the only positive thing) I was told that I would have a month subscription free, fair enough, I have been charged £9.99p on 25 May 2026
My gripe is that I have not taken it out the box, it’s still sealed and not even registered
They have offered me £9.00 back, don’t even know where the other 99p has gone??

Customer service is terrible

I’m in the process of returning the sealed road angel unit back
because of Road Angel being so unreliable and unprofessional!

Just be careful when ordering from these

Another note, look at the positive reviews and road angel replies back, but the negative ones they stay silent, now i would have thought it should be the other way around.

Purchased a Road Angel RA-X722DAB about the beginning of May '26. It is NOT plug and play, I had to purchase a ISO harness to fit my VW Transporter T5.1. It is now fitted, but there are a few things I hate about this unit. Firstly there are very limited user settings on the unit. Music cannot be played via USB. I have installed a reverse camera, but the head unit shows it's own guide lines, thus there are TWO sets of guide lines. One from the unit and one from the camera (The camera does not have the "loop" to cut to disable the lines) and looks terrible. I contacted support and have been told there is no setting to inactivate the head unit lines. NOT VERY IMPRESSED AT ALL, AND WILL NEVER PURCHASE ANY ROAD ANGEL EQUIPMENT AGAIN!!!

I today contacted Road angel support for a problem connecting to wi-go in my car , I spoke to an advisor named Alex who was really very helpful and understanding and talked me through the process of connecting with wi-go and I was up and running in 5 minutes, so thank you so much Alex for sorting out my problem
Kind Regards Keith Ashmore.

Very good dash cam and the customer service absolutely fantastic the case handling was with Alex

I was hoping for a good product, but sadly it was a let down.
The system keeps telling me the is a mobile camera but the isn't its very annoying and useless.

Donna was very helpful friendly and knowledgeable

Gopal was great, however its not easy