Riviera Travel Reviews 

Booked on line and website very easy to follow with comprehensive information. Cabin selection good with clear display of availability. All arrangements confirmed by e mail with guidance of additional information to be submitted e.g. passports, optional excursions. Tour itinerary clearly laid out.

We have just returned from a fantastic Douro cruise on the Riviera Rose. Everything was first class.
Sarah our cruise Director was brilliant and went above and beyond to make our trip special. Every member of staff on the ship was very friendly and helpful.
Our cabin was lovely (though a bit on the small side)
The food and drink selection were excellent.
Really good excursions with excellent local guides.

I recently went on my first European river cruise with a family member and due to low water levels the whole trip was impacted. However, I can't praise Riviera enough for how they responded. That is the measure of a company when there is a problem. I have just booked another trip with them and am fully confident that it will be amazing.

Prior to making my fifth booking with Riviera, I received an email from them advertising 10% off 2027 and 2028 bookings. I mentioned this to the booking agent and was told this is incorrect and I should have not received the email. I was however given 10% off as part of the welcome home scheme. I would have received this anyway. Surely I should have received the advertised discount plus the welcome home discount. If anyone else books for the first time for 2027 or 2028 and receives the advertised 10% discount, then this rather devalues the welcome home scheme.

This is our third booking with Riviera Travel .The previous two were very well organised and we had wonderful holidays.
Yesterday's booking via telephone and the staff member was extremely helpful answering all our questions fully and giving advice on appropriate cabins for our needs.
We can recommend Riviera without any hesitation

My mother booked a holiday with Riviera as she is 84 and they offered a door-to-door service, with a taxi to and from the airport. Unfortunately, on the return journey there was a change of taxi company (which wasn't communicated to my mother). The taxi driver was supposed to be there at Arrivals holding a sign, however, he wasn't there. Instead he called my mother, but she didn't get the call. She called the taxi number on her information sheet, but they couldn't help her, then she tried to contact the tour operator, but her phone ran out of battery. My mother was stranded at Heathrow airport on a Sunday evening, 160 miles from home, so ended up having to get a taxi herself, at great expense. We contacted Riviera about this, but they wouldn't cover the cost, as they said that it was my mother's fault for not picking up the phone call from the taxi driver.

Our booking experience was all straightforward. We had telephoned the office with a couple of questions beforehand and staff were helpful and knowledgeable. Hope the holiday will be just as excellent!

Excellent customer service - can’t wait for our trip. Riviera are an absolute excellent company

From the very start of our booking process the lady
( Niki) was very helpful took on board our requirements and stirred us in the right direction.

The extremely efficient and professionally friendly lady who dealt with my call made all the arrangements with ease and dealt with queries and questions superbly well. Unfortunately, I didn't make a note of her name but she is a credit to Riviera Travel and examples what a truly great company it is.

Very easy to speak to someone who is knowledgeable and pleasant.

We were booked to go on the Danube cruise in August which unfortunately had to be cancelled due to low water levels. Riviera handled it very professionally, very quickly and offered 3 options which we gratefully accepted one of them.
We had to speak to Head Office and, as usual the professionalism of the staff was First Class!
Once again thank you to everyone who handled the issue!

When contacting Riviera with concerns about a holiday we discovered their process for dealing with concerns. They responded to our unfortunate experiences by saying that as reviews for the holiday did not show the same points our concerns were not accepted. Contacted the new CEO to ask if he was aware of this criteria for tackling feedback. Some months later he has not replied. Would recommend all travellers add their reviews to give Riviera an accurate picture as they are only using a small sample.

An excellent call handler who was knowledgeable and friendly.

Exceptional Service, from a very good sales representative of the company. - great communication and advise given, supplying confidence all the way through telephone book8ng service. Highly recommend going through Riviera rather that travel agent. - keep up the good work.

I really like the online portal for Riviera once I have booked my trip. However when I am spending so much money, we have just booked our third worldwide escorted tours this year, I really like to speak with a human being. Laurie is very responsive, knowledgeable and professional and one of the reasons we keep returning to Riviera Travel

Just returned from a Rhone river cruise.
Crew and all staff were excellent, very attentive and friendly. Food was superb and service was excellent! Different wines at each sitting added an extra dimension to the meals. Excursions were really good, the guides were super knowledgeable and friendly. This was our second Riviera river cruise and will definitely book again.

Made a formal complaint which no pne answered say no more... very poor overall on booking this holiday...

We booked a cruise and all was fine until we tried to check in with the airline to get disabled friendly seats; we were not allowed to do so because Riviera had us as part of a group booking (we were not part of a group just 2 lone travellers). We were told to get in touch with Riviera to remedy the problem.

It took 5 days to actually get thro' to Customer Relations. The person we spoke to was rude, aggressive and unhelpful (said he couldn't give flight booking details because it would breach Data Protection - thats pure nonsense - an excuse to do nothing).

On the cruise lots of other people encountered the same problem and the same rude, unhelpful response.

The cruise was fine but so are the cruises offered by Riviera's competitors; the difference is they have Customer Services that actually provide a service.

In short Riviera aren't really interested once they have your money. Better to book elsewhere for higher standards.