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Riverford Organic Farmers Reviews 

20,713
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,447 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, vibrant freshness, and delicious taste of the organic fruit and vegetables. People also appreciate the reliable delivery service, noting that local drivers are always polite, helpful, and punctual. Consumers truly value the great flexibility to easily customize their weekly boxes and manage subscriptions. However, some people mentioned issues with product quality, noting that certain items occasionally arrived past their best or spoiled. Reviewers also pointed out occasional missing items from their delivered orders and expressed frustration when trying to resolve complaints with support.

What people talk about most

Product

Customers report deeply satisfying experiences with product quality, noting that the organic fruit and... See more

Quality

People report positive experiences with quality, highlighting that the fruit and vegetables are consistently... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the punctuality and... See more

Service

Reviewers highlight positive aspects of service, describing it as brilliant and reliable throughout.... See more

Order

Users describe positive interactions with order, highlighting the flexibility and ease of managing deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deliveries are on time. I can change my order easily, add, swap or take off items so get exactly what I want at the time. I can pause an order if I’m going on holiday for example. I am happy with the... See more

Rated 5 out of 5 stars

I've been a long time customer and fan of all things Riverford. Recently our delivery day has swapped from Monday to Friday and the whole process has been great. Advanced comms explaining the change,... See more

Rated 5 out of 5 stars

Riverford is as great, as always. After a short break from deliveries, I am very pleased to be back in the Riverford fold! The produce is always fresh and tasty and I love going back to using sea... See more

Rated 5 out of 5 stars

We like Riverford Organic boxes as the quality is always excellent. The flavour of the vegetables is good, and we love the yogurt especially. The delivery is early and the driver places the box wher... See more


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Organic Farm
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

The Riverford box scheme began when Guy Singh-Watson started delivering vegetables locally to 30 friends in Devon. We now deliver for free to over 50,000 homes around the UK by our team of drivers. Visit www.riverford.co.uk to buy groceries from our award winning online organic farm shop and box scheme. Seasonal vegetable boxes, fruit, meat, milk, eggs &; more. Delivered from our farm to your door. We work closely with small-scale growers, offering fair prices and long-term support through our ethical Supplier Charter. Beyond delivering veg boxes, our aim is to inspire people to enjoy seasonal produce through a wide variety in seasonal fruit and veg, recipes, tips, and videos. Join the thousands of homes today to live life on the veg.

Riverford Organic Farmers

Written by the company

Fresh, Seasonal & 100% Organic
We really know our onions. We’ve been growing them (and everything else) organically for 30 years. Our iconic seasonal veg boxes promise unrivalled flavour: from the carrotiest carrots to the sweetest tomatoes.
Delivered for free from our farm to your door
No couriers – just your friendly local veg team. No need to be home; just tell us where to leave it, and we’ll do the rest. There are no hidden fees or subscriptions.
80% Less Plastic
On average our veg boxes contain 80% less plastic than the supermarket equivalent. For more information visit: https://www.riverford.co.uk/ethics-and-ethos/thoughtful-packaging

Guaranteed Ethics

Award-winning ethics you can trust.

Award-winning ethics you can trust.
We’re 100% organic and certified by the Soil Association, the UK’s largest organic certification body. We have also won a few awards, including The Observer's Ethical Product of the Decade.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(20,713)

1,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Beautiful fresh produce, the app is great (and I am trying to minimise app use, but this one is really helpful and easy to use). Delicious fresh vegetables, the celery, carrots, real stand out items this week. Highly recommend.

2 September 2026
Rated 5 out of 5 stars

Highly recommend

This is my 3rd week and so far I've loved my deliveries. The food is excellent quality, with a wide variety of fruits and vegetables, chilled products and meat as well as some store cupboard staples. The delivery is always on time and carefully stored if I'm not at home to receive it. Im thrilled. Most of my weekly shop is now coming from Riverford. Its organic, ethical and good quality.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

The produce is organic so no forever…

The produce is organic so no forever chemicals or horrible pesticides and it tastes great. The fact you get different stuff each time means you have to creative cooking meals. I got the Cooking with a veg box book, not looked through it much yet as only had it a few days but I think it will help with making my meals more varied. But the best thing is it’s organic like I’ve already said.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy system and great quality

The website is clear on what to expect in each veg/fruit box, inc quantities. Delivered on time in recyclable/compostable packaging that Riverford are happy to take back. The fruit and veg is fresh, tasty and lasts well.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding qualty

The quality of all the vegetables we have had has been superb. Because they haven’t spent days sweating in plastic they last much longer, particularly the mushrooms. I am particularly looking forward to the Cavolo Nero and the Hispe cabbage this week.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant organisation

Brilliant organisation. I absolutely love my weekly veg box, I know I could get it cheaper from the supermarket but the taste is on another level. A bonus that it’s not sprayed with all sorts of nasties too.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Great quality, great variety

Its so refreshing to have good quality products without all the nasties in the cupboards and fridge. We can definitely taste the difference! Theres a great variety each week. Its also great knowing it comes from the farms and the supermarkets arent taking all the profits. 🥰

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Despite numerous emails to this…

Despite numerous emails to this company, I am still trying to resolve an issue with inedible fruit ??
They are very slow to respond and I’ve been waiting several weeks for my refund. They gave me a part credit on my account then took it back ? Then refunded an amount to my debit card but it is still less than I paid ??! It is a nightmare dealing with these people and I would think twice before ordering from Riverford. Customer service is clearly not important to them. Disappointing really.

17 August 2026
Unprompted review
Riverford Organic Farmers logo

Reply from Riverford Organic Farmers

Good afternoon,

Thank you for your review and for taking the time to let us know about your ordering experience.

We're sincerely sorry to hear that you've not only experienced quality issues with the fruit you've ordered, but also haven't had a response from our customer services team when you've reached out.

Are you able to put your customer ID into this review, so we can locate your details and follow this up for you?

Rated 5 out of 5 stars

Change of delivery day but no change in great service

I've been a long time customer and fan of all things Riverford. Recently our delivery day has swapped from Monday to Friday and the whole process has been great. Advanced comms explaining the change, the date it would take place and a number of reminders, including a personal telephone call just ahead of the delivery day. Still the same great produce and in fact, Friday suits us a little better, we can cook more on the weekend. Thank you for a smooth change.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Best service and good quality vey

I get excited every Friday when I open my box. I like to choose my vegetables this way so I use everything. I have read some people saying the customer service was not nice! I had bad mushrooms I rang them they refunded me and were very apologetic. I also find the delivery men very nice. I always praise him at Xmas. I have been using Riverford for over three years and I am very happy.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I think this service is phenomenal

I think this service is phenomenal.
I first encountered Riverford at a promotional stand in West Sussex in Burgess Hill. The person was so knowledgeable and friendly I signed up. Best decision I've made food wise in years. Organic local food, the taste and quality was amazing. I am still marvelling over the lettuce. It's been great for me as head cook in my family, too, because I get a box of good fruit and veg every week and don't want to waste it, so I've learned to incorporate more nutritious things into our eating. The quality will change the way you think about fruit and veg. I can't recommend this service highly enough.

26 August 2026

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