Rituals Reviews 

Took almost 30 days to receive. Ordered 6 month supply and they did the subscription for 30 days. Did you expect me to take 6 times the dosage? Stay away from them. Total scam.

We recently tried to place an online order using gift cards we had received as presents, but the website gave us no option at checkout to redeem them. Because of this, we ended up paying the full amount while still being left with unused gift cards.

It’s very disappointing and honestly defeats the purpose of receiving gift cards in the first place if they can’t easily be used online.

On a positive note, the customer service representative we spoke to on the phone was very kind and professional. Although she wasn’t able to solve the issue immediately, she said she would look into it further, which we appreciated.

Overall, the shopping experience was frustrating and needs to be improved.

This company does not use a system where they scan your membership, so instead have wrongly used my account when serving someone in store.

This caused alarm as I had to find out the details to ensure my account had not been hacked.

The customer was able to use a free gift I had on my account so I am now unable to receive this.

I raised this complaint with their customer service who couldn’t care less. I asked for this matter to be raised as a complaint and they ignored my message. I chased it up a couple times, and again, I was ignored.

They insisted that nothing wrong has happened and took the order off my account, but they couldn’t care less. Not good enough.

Always using products from Rituals and really enjoyed the scents, they are relaxing and luxurious without being overpowering also the packaging feels premium. Their shower foam and body cream leave the skin soft and refreshed. A bit pricey yes, but great for self-care or gifting.

I’ve been buying products from Rituals for over a year, both online and in store, and my experience has been consistently positive.

The customer service has been excellent whenever I’ve visited a store. The staff are always friendly, knowledgeable and happy to help without being pushy.

I’ve placed quite a few online orders over the past year, including fragrance sticks, gift sets, shower products and even a bathrobe, and everything has arrived as expected.

My main scent is Ayurveda, although I’ve recently been enjoying some of the Yozakura products too.

Some favourites are:

* The fragrance sticks, which I’d say last at least three months.
* The foaming shower gels, which are really fragrant.
* The body mousse, which is probably my favourite.
* The whipped body cream.
* The salt scrubs.
* The candles.

What I like most is that the fragrances last. A lot of products smell lovely when you first use them but disappear quickly, whereas Rituals products seem to keep their scent much longer.

After more than a year of shopping with them, I’ve found both the products and service to be consistently good.

Highly recommended.

I was in Rituals in Erneside Enniskillen today and had a fab experience the staff was so friendly and helpful particularly the man that served me at the till (do not know a name) helping me with my student discount, informing me that i got a free gift that came as a lovely surprise to myself, he then went on to show me and my sister over to the sink to where we could try out different shower foams so I could pick one as my free gift, his kindness and helpfulness altogether was amazing, will 100% be back thank you!!

I love rituals products. However, their online purchase is very bad. I would blame it to their partner, PostNL, who has delivered nothing but bad service e.g failed to meet their commitment. There is no use to put your address because they always going to to the afhalpunt without going to your place first. And unfortunately the Rituals CS does not do much about it.

This company is the worst in terms of customer service. They claim to want feedback but they don't care. I recently purchased a product that was clearly defective. i was visiting the Netherlands from overseas and returned home to give it as a gift. The product container was empty. I sent photos showing the empty container. They would not acknowledge the issue instead asked for receipts proof of purchase date tiems etc. I didn't want a refund just a replacement. The value was 12 euros, and the time spent on arguing probably costed them 3 times that.

I started using Rituals products after I received a couple of gifts that I really admired. I have now become a huge fan of their products from the packaging to the scents they are all fabulous.
I have had nothing but fantastic customer service from both online and in store purchases.
I had two minor issues, one with an online order to which Michael from customer service dealt with straight away he was very helpful and a pleasure to deal with. Secondly was in store (charged for free gift), The lovely & very helpful manager amended this very quickly.
But I would have to put my great in store experience down to the friendly, helpful staff in Blanchardstown Boutique with one girl in particular Jasmine, she is always welcoming, with a friendly smile offering help & advice when I need it. As I've become a regular shopper in this store Jasmine has become my go to staff member when I am looking for advice on products. She is a real pleasure to deal with & a perfect example on how to engage with customers. She's a real credit to your brand and your store. 🌺

I’m really disappointed with my recent experience with Rituals.
I received an email on 4th May encouraging me to spend £50 to receive two free gifts, with a prominent “click now” button. While it did mention “this weekend” in the small print, the email itself was sent on a Monday, which made the timing unclear and quite misleading.
I went ahead with my purchase based on that email. When I later contacted customer services, I was told the offer only applied to the following weekend. Today I was also told I’m not eligible for the free gifts because I didn’t place the order during that specific timeframe.
I feel this promotion was not communicated clearly, and the timing of the email was confusing. As a result, I spent money expecting an offer that I was then denied.
A brand like Rituals should ensure their promotions are transparent and not open to misinterpretation. This experience has left me disappointed.

Love this shop ! But I tried on a cream, and it gave me a really big rash. Too pricey though, but I love it

Customer service.
I would like to thank Linn from customer service who are obsalutely amazing 👏 Outstanding customer care!
After visiting shop wich is hit and miss with their staff, I was abit upset and reported the issue. Amazing customer care, politeness and resolution of the issue made my day. I would highly advise not to judge Rituals by some sales assistant attitudes, it is amazing products and amazing company with excellent customer care! 🩷

We visited, Ontdek House of Rituals op Spui 10 in Amsterdam on the 6th of May. We were served by the manager Sebastian, he was charming, friendly, attentive and made our experience perfect. We booked the hydromassage and it was so good my fiancé fell asleep. There is nothing I would change about this experience, except I wished we'd booked more !

On May 7th at 4:45 PM, at rituals in Amager centert, there is an offer if you buy items worth 400+ DKK, then you are entitled to a small gift. My sister bought two items worth 600 DKK, and the cashier refused to give her a gift, since it was done on two separate receipts even though it was done at the same time. Therefore, I returned to the store and asked her about the offer, she stated as follows, because it was done on two separate receipts, so I asked her to return these items, and she was refusing. She said no. I told her, it is my right to return them and I want to buy them on one single receipt. She responded by, ‘calm down’ while holding her hand in front of my face. I am 8 months pregnant, you do not tell a woman that asked to return an item to calm down as I was completely normal. She later said she will give the gift anyway. Since one of the items we bought was a gift to someone, I asked her if we can have the gifting package to place my item in it. She says, “it doesn’t fit that’s why I don’t want to give it to you.” I insisted, and put my item in the package in front of her to show her it fits. This lady went full attack mode on me, consistently telling me calm down, and she refuses to talk to me, put her hand in front of me like ‘stop’ and she is rolling her eyes already and telling me, “I don’t have time for you, I don’t want to talk to you” while there is no other customers in the store but me and my sister. I told her, this is unacceptable. And I will complain, she was like, “sure sure complain I don’t care”. She is unprofessional and is ready to attack a customer verbally any time. And she was like “I don’t want to assist you”. If you cannot handle customers, do NOT work in customer service field. Even before we make this purchase she was talking on her phone despite as having my sister there as a customer in there. She also asks for private questions repeatedly, she kept on asking my sister “do you have a car, do you have a car?” She is nosey, it is none of her business if my sister has a car or not. All these questions just because my sister is buying car air freshener perfume. I always buy from rituals and other places, I have never encountered such horrible experience, specially as a pregnant woman. She does not deserve to work there.

Went to Brent Cross rituals to collect my free birthday gift. Mhasa was incredible she went above and beyond to help me get it. Big thanks.

I would like to mention that I was a big fan of Ritual lotion Mousse because of the texture and pleasant perfume. I also work on big skincare company, but still I liked this product of Ritual.

However recently I bought Ritual of Yazakura body lotion Mousse. I must say the quality had been destroyed completely with price increase. The texture of the product is like shaving foam now, not giving me rich oily feeling in my skin. And perfume is hardly there.
What's wrong with Ritual ??

I will never repurchase any item of Ritual, because it's no longer worth paying high price for cheap quality. Ritual no longer stands by its quality I think.

Regards
Swarnendu Chandra

There was attempted delivery of my parcel when I wasn’t home. Yodel has redirected it to InPost locker within minutes from knocking to my door. Locker conveniently full and no trace of my parcel after that. I have contacted Rituals numerous times and they just push the responsibility onto delivery companies every time, even when I was clearly instructed by InPost the next step is Rituals contacting them. Shocking customer service, minding their stuff is so expensive. Now I’m waiting for investigation to finish so no money and no items. Avoid buying online!

While I am a long-time admirer of your product quality, I am writing to share some concerns regarding the consistent level of service I’ve experienced across multiple locations. Unfortunately, the atmosphere at several stores has felt dismissive and uninviting. I believe the brand's premium reputation would be better served by a more inclusive and welcoming customer service approach.

This peaked during my recent visit to the Wembley Outlet. I observed staff members treating specific customers with noticeable "attitude," including judgmental looks and disparaging comments directed at those who did not make an immediate purchase.

Delivery time states can take up to 7 days in busy periods still not received despite 2 enquiries when it will be delivered, as unable to use track and trace. I’m not sure if the products are not UK based if it is UK based then the delivery time is ridiculous. I would never of ordered as this is a birthday gift which will not arrive in time

Hey team! I’ve been looking for the review section for the Jujube and Lotus Flower shower gel because the world needs to know: I seriously regret not finding this sooner. Honestly, I feel like this product should be written into our national anthem so the whole country can sing about how good it is. Thank you for making me smell like an absolute boss!