Stay away. Ironically, they are thieves selling home security systems! You buy a system under certain conditions, then one fine day the decide to change the conditions and slap a subscription... See more
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Great systems, unfortunately they seem to have become more protective around sales. Older systems allow any external bellbox, no longer, their expensive one, or none! Installation manuals con... See more
I purchased a Risco alarm kit and ran into difficulties when installing it. I emailed the support address not really expecting to get anywhere, and was amazed to get a reply within a few minutes with... See more
Had Risco wisdom home system for 14 years. Only ever had to change batteries & 1 sensor! Totally reliable & user friendly. Customer service is brilliant & always solved my issues including recen... See more
Company details
Written by the company
For half a century, RISCO has been renowned for providing exceptional and innovative tailored security solutions for its partners and for millions of people all around the globe. RISCO’s mission is to help its partners to thrive using innovative technologies and smart cloud-based security solutions. Discover our high-quality, reliable and certified products for all types of professional alarm, video monitoring and smart home and building systems The Foundation of Quality: What It Means for Us At RISCO, quality is at the heart of everything we do. As outlined in our Quality Policy, we believe that excellence comes from a comprehensive approach that involves every team member, from management to field staff(QA 01-00 Quality Policy). Quality is about more than just meeting specifications; it’s about delivering products that are ‘fit for purpose’ and that satisfy both stated and implied customer needs. RISCO customers can rest assured that their systems, cameras, and data are secured from hacking attempts, as RISCO is committed to exceed the highest standards and procedures and strives to continue developing cloud based innovative products and services that will enhance the users experience and confidence in RISCO’s security solutions. ISO 27001 (ISO/IEC 27001:2013) is the international standard designed to help organisations manage information security processes according to international best practice. The standard provides a formal, top management-driven process that delivers controls that help to manage information security risks. ISO 27001 supports compliance with other regulations, including GDPR (General Data Protection Regulation) and NIS Regulations (Network and Information Systems Regulations).
Intrusion detection
Written by the company
- Protect everything you value most
- With RISCO’s intrusion detection solution you can be sure that you’re securing and keeping safe what you value most with a professionally installed alarm system built on field-proven certified technologies that provide maximum reliability and minimum false alarms. Our indoor and outdoor, wired and wireless detectors provide round-the-clock protection and can be fully integrated with RISCO’s video verification and smart automation solutions so you can manage and monitor your all-round home or business system from a single smartphone or desktop app.
5 year of warranty on RISCO Solutions
Ask a RISCO Installer for warranty extended products
You can have peace of mind over the long term with a 5-year extended warranty
Contact info
Italy
- www.riscogroup.com
Residential solutions
3.5
Average
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing product
Amazing product, using their LightSYS+ system and their Smart Home solution and works amazingly.
11 February 2024
Unprompted review
Reply from RISCO Group
Good Evening,
Thank you for your review, we are happy you are satisfied of our products.
Have a nice day
My risco Agility 3 home alarm…
My risco Agility 3 home alarm conservatory DT detector is giving numerous false alarms. The system can not be trusted. The system was professionally installed and meets the installation parameters set by risco. The detector needs both motion and temperature variation to sound off. The system sounds off at random when there is no movement and temperature is normal ambient. Risco offer no support and suggest I contact the installer. I would not recommend or purchase another risco product.
James
3 August 2023
Unprompted review
Risco killed Infinite
Update. I did manage, after much chasing, to discover a piece of transition technology that Risco had developed. This enabled me to link my existing system to a standard Risco Sounder. This was an effective, but not cheap, solution. However this solution is not for everyone. They didn't make many of these bits and apparently I got the last one! Upped to 2 stars.
Risco bought Infinite (an Israeli company). Infinite had a good product, but Risco quickly killed it so they were clearly only interested in eliminating a competitor.
I needed a simple item to replace a broken External Sounder. But now there is no support, no compatible spares, effectively killing the system. Risco is not a company that understands customer care hugely reinforced by the negative comments here.
Risco, please only respond if you have a solution that works. I am not interested in your self-justification.
11 July 2023
Unprompted review
Reply from RISCO Group
Good Morning,
The person that answer fron this site is an Italian Risco person, Unfortunatelly I don't know which products it refers to, but my suggestion is to write to the following email directly to the head quarter in Israel. "support-il@riscogroup.com"
Have a nice day
Vupoint bad service
Vupoint non lavora bene e fallisce spesso la connessione con il server e le telecamere,
Non è un buon servizio, Risco Group dovrebbe risarcire i soldi presi.
English:
Vupoint does not work and often fails to connect to the server and cameras,
very bad service, Risco Group give me my money back.
28 May 2023
Unprompted review
Reply from RISCO Group
Buongiorno,
Non ci risultano a livello generale problematiche di connettività ne con il Server Risco ne con le telecamere del sistema VUPoint. Possiamo ipotizzare che la problematica sia riferita alla connettività del suo sistema. In prima battuta può vedere nella memoria eventi della centrale se ci sono state disconnessioni da parte del suo sistema verso il cloud. In seconda battuta dovrebbe capire che Banda Internet ha a disposizione per la connettività della centrale e delle telecamere. Se vuole ci chiami pure in assistenza a Milano (0266590054) e chieda di Enzo che vediamo di capire la problematica.
Buona Giornata.
Worst company in the UK
Literally the worst company you could ever wish to deal with. Or rather they won’t deal with you. The products are absolute garbage that never work. Insane hidden subscription costs. Terrible customer service. They should be reported to watchdog!
21 November 2022
Unprompted review
Reply from RISCO Group
Good Morning,
Please contact our local RISCO distributor for the issue you have raised.
Have a nice day
Risco not wanting to talk to customers...
Despite giving Risco a detailed description of an alarm fault and a copy of the Event History and being asked to phone the support office, when I got through the technician didn't want to talk to me. He just reiterated I need to call an engineer (at £80 per hour). I asked for a user guide but was again told to call an engineer. It will possibly be cheaper to get a new alarm than get help from Risco.
15 June 2022
Unprompted review
Dismal customer service
Dismal customer service. Not allowed to speak to the Operations team directly. To date have left 9 messages with CSR staff and no call back. As per the many comments below, we have been caught up with the this licence fiasco. We are now not able to operate the site with the system we paid for and have been locked out unable to add or remove any users from a system.
Avoid these people. It is of little wonder they made a loss of £108K last year
27 September 2021
Unprompted review
Uncorrect behavior
Suddenly the company has decided that their simple (and mediocre) app with 3 on/off buttons, previously free, now costs about 24€/year. All of this is applied also to old customers which have bought the service because it was clearly FREE OF CHARGE.
2 September 2021
Unprompted review
Dreadful customer service
Dreadful customer service. Will not answer a simple question. Started charging for the cloud service but wish to charge me once for the alarm and again for one camera though they are both in one property. Once you have bought the alarm system they just don't want to know. Next alarm system will not be Risco.
4 August 2021
Unprompted review
Superb Customer Care
I purchased a Risco alarm kit and ran into difficulties when installing it. I emailed the support address not really expecting to get anywhere, and was amazed to get a reply within a few minutes with answers to all my questions, all the manuals attached as pdf and the offer of help by email or phone. In the event I communicated with them both ways and it was as if they were standing beside me throughout. If only all help lines were even half as good.....
3 July 2021
Unprompted review
Great systems, but not for the inexperienced
Great systems, unfortunately they seem to have become more protective around sales.
Older systems allow any external bellbox, no longer, their expensive one, or none!
Installation manuals contradict themselves, some good quality guides...for the simple stuff..anything in depth is rather vague
Once you find the customer service contact, and tech support, they are great...it's just a bit of a dig, I even had one of the tech guys try to ring me, shortly after enquiring via the supplier, which is rather impressive.
17 May 2021
Unprompted review
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