rijo42 Reviews 

373
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the commercial coffee machines are exceptionally reliable, remarkably simple to operate, and consistently deliver amazing quality hot drinks for their daily operations. Consumers also deeply appreciate the friendly staff, noting that the support team and dedicated sales representatives go above and beyond during the entire installation process. Some reviewers were not happy with communication gaps, contractual disputes, and frustrating delays when trying to resolve unexpected machine repairs. A few people additionally noted difficulties obtaining necessary spare parts or getting timely technical assistance for secondhand equipment maintenance.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional experiences with both the coffee machines and... See more

Staff

Customers report positive experiences with staff, highlighting helpful and friendly interactions from team... See more

Service

People report positive experiences with service, highlighting efficient support and helpful staff throughout... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional communication and... See more

Quality

Customers consistently note positive experiences with quality, praising the smooth and rich taste of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dan Wells came and gave us a full demonstration of the machine, explained clearly its functions and the upkeep it requires. Since having the machine installed in our barbershop it’s been a massive hit... See more

Rated 5 out of 5 stars

We’ve had the pleasure of dealing with Shaun from rijo42 now for almost 6 years. Every interaction is always friendly, but professional and he’s always at the other end of the phone if needed. We’re... See more

Rated 5 out of 5 stars

From start to finish the experience has been great with rijo42. The sales rep Shaun has gone that extra mile to make us feel welcomed as a new customer and helped us along our journey getting installe... See more

Company replied

Rated 5 out of 5 stars

Rijo Coffee - Amazing service from their sales & customer service teams. What ever the question is, they are always helpful. I’ve professionally used Rijo for over 10 years in the Leisure sector. Prod... See more


Company details

  1. Coffee Machine Supplier

Written by the company

We’re the leading supplier of commercial coffee machines, coffee beans and coffee ingredients in the UK, and we’re proud of our service, products and heritage. We’ve been supplying the highest quality equipment, ingredients and accessories to the UK’s cafes, restaurants, offices, hotels and clubs since 1989. Our wealth of experience makes us experts in our field.


Contact info

4.2

Great

TrustScore 4 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(373)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We came to see Shaun Gibbs at Rijo42

We came to see Shaun Gibbs at Rijo42. He was very helpful and make the experience enjoyable! Made us a lovely coffee to try and showed us how to use the machines etc!
The machine has been great since and I would definitely recommend it to anyone!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company to do business…

What a fantastic company to do business with. Our rep Daniel Bush goes above and beyond to help us. He's always completely honest and never pushy ( one of the reasons we stay with Rijo), always at the end of a phone if needed and if he doesn't know the answer to something he finds out in no time at all. He never leaves the premises with unanswered questions.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting company salesman totally…

Disgusting company salesman totally lied said the machine was mine at end of payments, and if I decided I didn’t want the machine eventually it could just be handed back, never mentioned it was financed, through another company made me my staff and customers believe it was direct through Rijo, next step financial ombudsman, because the lady that was supposed to be sorting this, doesn’t get back to you when she states she will. Avoid Avoid Avoid

5 January 2025
Unprompted review
rijo42 logo

Reply from rijo42

Hi Heidi,

We have tried to contact you regarding your review but your number is no longer working.

We sent you everything you requested on the 2nd December and have resent it earlier this week.

If you still haven’t received it, please can you contact you us on 03333 448042


Thank you

Rated 5 out of 5 stars

Excellent service from Sam Lightfoot…

Excellent service from Sam Lightfoot and the team at Rijo, Sam came out and did a fantastic demonstration of the machine, we were sold instantly. Installation of the machine was flawless and the customers are loving it. Highly recommended Rijo!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Sam Lightfoot came in and gave a…

Sam Lightfoot came in and gave a fantastic demonstration, really helpful and polite, had answers for all my questions and couldn't help get the prosses through quick enough for us. The overall experience was fantastic and I'm very happy.

Can't thank the team enough.

Thank you

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Sour Beans as Rijo 42 Stockist !

We have a retail account with Rijo 42 and it seems we've been well and truly stitched up! They sent a lovely Rep who signed us up to 63 months lease rather than a 24 month lease as we required ! They and their heavies at BNP Paribas are now trying to get us to pay the whole duration , even though our paperwork was for 24 months ( only had 2 years on our business lease left )
Lack of support on complaint and when we took out account there were additional
Costs and insurance they wanted us to cover !
Be weary folks and review the market before signing up to this company !
Deeply saddened and now going through Solicitors.
Stressful..and has put us off coffee -big style !!!

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Paying for bad coffee led us to lose customers…

We have been a rijo customer for over 7years. Previous owner had an on going agreement when we took over.
After the first agreement came to an end we decided to make a new purchase bit we are so un happy with the machine we have lost soo many customers. Our customers are ordering the breakfast from us but coffee from next door coffeeshop.
This is humiliating.
Every time we call out for a service we are constantly paying for service plus parts and the coffee still does not taste good.

2 December 2024
Unprompted review
rijo42 logo

Reply from rijo42

Good Afternoon, please can you forward your company name and contact details to customerscare@rijo42.co.uk

Rated 5 out of 5 stars

Rijo42 is a Fantastic Company to deal with.

We had been looking for a bean-to-cup machine in our Nursing Home. We needed it to be easy for the residents and families to access. After a lot of market research e went with Rijo42. Sean Griffin was great to deal with. He did not come across as a pushy salesman. He provided all the information we needed and gave us the time to think about everything. Since we have got the machine everyone loves it. We have had fantastic customer service throughout from everyone we have dealt with. I would highly recommend Rijo42. Besides the fact the coffee is amazing, the hot chocolate is on another level!

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke and personal service

I felt that I was actually being listened to and was given information relevant to our business requirements.
There was no pressurising sales talk. I felt my meeting with Daniel was very personalised and bespoke, as he has been our point of contact for a few years now.

18 November 2024
Unprompted review
Rated 3 out of 5 stars

I had a satisfactory experience with…

I had a satisfactory experience with Rijo42 while getting a coffee machine. The staff, particularly Steve Robinson and Shaun, were helpful in facilitating the installation and addressing inquiries. While the service was generally good, and the product is decent, it's not a standout experience. Overall, it's a fairly average purchase, and others might find it similarly so.

4 November 2024
Unprompted review
rijo42 logo

Reply from rijo42

Good Afternoon Jacob, please could you email a contact number and company name to customercare@rijo42.co.uk one of the team will call you.. Kind Regards rijo42

Rated 5 out of 5 stars

Rijo42 & great service

We used Rijo42 again last week, purchasing 3 coffee machines and 3 water fountains for a leisure centre in Milton Keynes. The service we received from Ben West was first class, installation faultless and over all above expectation. I've worked with Ben & Rijo42 for many years now and would highly recommend them; great company and service well done!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Unrivaled first class service

We had been wanting a decent coffee machine and supplier for a while, I am so happy to have gone with Rijo42. Quite simply can not fault any one I dealt with From Steve Robinson who made it all happen for me, to the engineer who came to instal the machine. A first class service providing a first class product. Thankyou all so very much

14 October 2024
Unprompted review

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