Rigby & Peller Reviews 

2,162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items fit comfortably and offer a wide range of attractive colors and styles for everyday wear. People also find the online ordering process smooth and straightforward, while appreciating prompt and efficient delivery services that make shopping very convenient. However, some reviewers were not happy with frustrating delivery delays, extended waiting times, and unexpected shipping issues that disrupted their plans. Consumers also pointed out that sizing can sometimes be inconsistent across different styles, meaning that certain items did not fit properly or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and beautiful, quality... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made,... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive promptly and... See more

Order

Clients share ambiguous opinions on order processes and delivery experiences. Many consumers praise the... See more

Return policy

Consumers find return policy to be ambiguous, reflecting a wide variety of experiences. Many reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me,... See more

Rated 5 out of 5 stars

I visited the Guildford store and had great service from Emma. She talked me through what to look for when making a purchase and gave me several to try on in my size, giving good advice about the pros... See more

Rated 4 out of 5 stars

Your service is great, I have no complaints. The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there... See more

Rated 4 out of 5 stars

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more


Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,162)

792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My perfect bra

On the website, it was easy to find the item I wanted. It's a bra I've bought before, beautiful quality, great fit and a fair price. Quick delivery.

29 April 2026
Rated 5 out of 5 stars

Best Bras for me

The only problem I've ever had with R & P is out of stock items that I love. THAT is how wonderful their bras are. Always happy to receive a new one.

23 April 2026
Rated 5 out of 5 stars

Excellent products, excellent service

Buying a bra from Rigby & Peller is not unlike buying an appliance from Bosch: you get a high quality item, promptly despatched, and are kept informed of delivery progress. And in each case, both product and service are reliably excellent; not cheap, but well worth the extra.
R&P's sizing is reliable too. Once you've figured out which size you take using their nifty calculator, you can be absolutely certain that any bra you buy from them in that size will be a perfect fit. After years of trying on high-street bras that vary wildly in size, shape, and fit from one style to the next, this is SUCH a relief.
Finally, the returns policy is great. Easy to follow, and free.

12 April 2026
Rated 2 out of 5 stars

I measured correctly and ordered my…

I measured correctly and ordered my size based on that and they were too small. I have in previous years ordered from you due to the quality of prima donna and I’m awaiting my return to be delivered and then I will re-order the next size up.

6 April 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. We’re sorry to hear that the size you ordered didn’t fit as expected, even after measuring carefully.

Your return will be delivered shortly, after which we will process your refund as soon as possible.

I hope one size up provides you the perfect fit you are looking for and feels most comfortable for you.

If you ever need help with fit or style advice, our customer service and boutique teams are always happy to assist.

Best wishes, Rigby & Peller

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