Rigby & Peller Reviews 

2,162
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items fit comfortably and offer a wide range of attractive colors and styles for everyday wear. People also find the online ordering process smooth and straightforward, while appreciating prompt and efficient delivery services that make shopping very convenient. However, some reviewers were not happy with frustrating delivery delays, extended waiting times, and unexpected shipping issues that disrupted their plans. Consumers also pointed out that sizing can sometimes be inconsistent across different styles, meaning that certain items did not fit properly or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and beautiful, quality... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are beautifully made,... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive promptly and... See more

Order

Clients share ambiguous opinions on order processes and delivery experiences. Many consumers praise the... See more

Return policy

Consumers find return policy to be ambiguous, reflecting a wide variety of experiences. Many reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After years of searching, I have come back to the Deauville bra, which is top quality and fits my boobs. Unfortunately as with almost all bras I have trouble with the straps being set too wide for me,... See more

Rated 5 out of 5 stars

I visited the Guildford store and had great service from Emma. She talked me through what to look for when making a purchase and gave me several to try on in my size, giving good advice about the pros... See more

Rated 4 out of 5 stars

Your service is great, I have no complaints. The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there... See more

Rated 4 out of 5 stars

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more


Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,162)

792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent products and friendly…

excellent products and friendly service. I had to find a new size and the online size evaluation was correct. Unfortunately, one of the styles did not fit my body form but the other was perfect.

19 June 2026
Rated 5 out of 5 stars

Such a good experience as I finally…

Such a good experience as I finally have a bikini top that fits and I feel secure when I am swimming. I find that I am a completely different size from what I thought I was and so I am not wasting money and time ordering the wrong sizes.

18 June 2026
Rated 4 out of 5 stars

Suitable style for a small bust…

I was pleased to find bra of a style difficult to find. I wear Triumph Amourette half padded bra which suits me but is lacey therefore shows through some fabrics. My latest purchase from
R &P was the first I have found which is a similar style.but smooth. Sadly R&P is rather pricey.

18 June 2026
Rated 4 out of 5 stars

Your service is great

Your service is great, I have no complaints.
The 2 bras I ordered, a minimizer & a PrimaDonna Madison are perfect. But I am a bit disappointed in the bodysuit. It is wireless, and for a 38G-H there just isn't enough lift & separation. Its like wearing a sports bra that just creates a uniboob. Will look for something with underwire for support.

18 June 2026
Rated 3 out of 5 stars

Nice bra

Nice bra , didn't fit so will be returning. Took well over a week for delivery after UPS failed to deliver 3 days running . Due to this I will not be ordering from this company again.

18 June 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for taking the time to leave your review.

We are sorry to hear that the bra was not the right fit and that your experience with the delivery was disappointing.

According to our records, your order was placed on June 19 and delivered on June 27, which is in line with our standard delivery timeframe of 5–6 working days.

We appreciate your feedback and are sorry to hear that this experience has affected your decision to shop with us. We hope your return and refund process will be straightforward, and we thank you for giving Primadonna a try.

Best wishes,
Primadonna team

Rated 4 out of 5 stars

Beautiful cut bikini but the top is an…

Beautiful cut bikini but the top is an odd measurement. After a fitting in store I was advised to buy a 38 E ( normal bra size 38DD). However the band on the bikini top only measures 32all the way round. The cup is perfect.

9 June 2026
Rated 1 out of 5 stars

Customer Service Failure

Been trying to get in contact with customer service for a while now and no response. The company’s website misrepresented a product and I can’t reach the company to help resolve it.

18 June 2026
Unprompted review
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. You can contact our customer service via our contact form: https://www.rigbyandpeller.com/en-gb/contact-info. We do our utmost to reply to all e-mail as soon as possible. If you have a question about an order or an item, please let us know.
Best wishes, Rigby & Peller.

Rated 2 out of 5 stars

Delivery

It is unfortunate that in this day and age delivery is 5 working days and the delivery company reported delivery had taken place, but not whether it had been either left somewhere or with someone. Having looked in the "obvious places" and no package, I moved on to the "someone" , happily I am on good terms with my neighbours so could do a ring round to find out who had the package. A simple email or delivery note through the door to enlighten me would have been helpful. The bra was excellent, once I found it!

9 June 2026
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. We’re sorry to hear about the confusion surrounding your delivery. While our standard delivery timeframe is 5–6 working days, we completely understand how frustrating it must have been not knowing exactly where your parcel had been left.

We appreciate your feedback regarding clearer delivery updates, such as specifying whether a parcel has been left with a neighbour or in a safe place, we will share your feedback with our delivery partner.

We’re pleased to hear that you’re happy with the bra itself and thank you for your patience in tracking it down.
Best wishes, Rigby & Peller

Rated 5 out of 5 stars

I visited the Guildford store and also…

I visited the Guildford store and also ordered on-line. Both experiences were first rate. In the store they were extremely helpful, more so than the central London stores that I have previously attended. On-line, I knew what I wanted to order so it was simple to use. The quality of the items I purchased are excellent.

5 June 2026
Rated 5 out of 5 stars

I love my new bra!

I love my new bra! It’s my new favorite bra and plan on getting more in different colors! It’s so comfortable and for someone with a full chest- it’s hard to find that comfortable bra!

6 June 2026

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