Richmond American Homes Reviews 

1,167
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

4 years in and we've had several electrical issues, often comes down to using cheap materials or even incorrect materials, not the place to save a few pennies with regards to safety. The person you ge... See more

Rated 5 out of 5 stars

Our sales rep Jason Undzilo went above and beyond in helping us with our first home purchase. We had a couple ups and downs with the process. But in the end Jason did everything in his power to make s... See more

Rated 4 out of 5 stars

Awesome sales staff, perfect loan offers, nice and clean area, beautiful floor plans, not much impressed with the after walk-in fixes though. Still have quite a few issues in the house that could have... See more

Rated 1 out of 5 stars

Richmond displayed a lack of integrity, prioritizing their interest over homebuyers, they are not here to help you so please always have a realtor with you! Pay for new build home inspection. Look for... See more

Company details

  1. Construction Company
  2. also in
  3. Home Builder
  4. Housing Development

Information provided by various external sources

Conveniently explore new homes and communities from one of the nation's leading home builders. Search new houses by price, square footage, floor plan and more.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1,167)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales representatives Carrie!

Sales representatives Carrie is the best! Big reason we purchased home is due to her commitment and knowledge made our experience flawless. She was very supportive and willing to help us in all steps of the process. Thank you!

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Our sales rep Jason Undzilo

Our sales rep Jason Undzilo went above and beyond in helping us with our first home purchase. We had a couple ups and downs with the process. But in the end Jason did everything in his power to make sure everything went smoothly and walked us through the whole process of our purchase. Truly jason was a blessing in Disguise And when the holidays came around the corner, Jason surprised my children with gifts at his own will and choice making my family feel more appreciated and accepted into the community Richmond America home's.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

Cheap built houses sold for a premium

Cheap built houses sold for a premium. Lie about what they cover to fix and what they don’t. Lots a cracks, chips, over spray, etc. Sloppy work they hope you don’t find, and pay them lots of money for. Build the house yourself or get a private builder. Would not pay a quarter of what I paid for my house seeing how the process is and house horrible the craftsmanship is. Stucco has mesh showing all around the house,flooring has gaps between baseboards and flooring. Paint overspray on every window as well as 4 scratched windows. Check every inch of your house if you buy through them, final walk through agent will try and rush you, and pray you don’t have any attention to detail so they can rip you off on bad work for a premium price. This is coming from someone in the trades. RUN!! Save your money and sanity.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Countless Problems - DO NOT RECOMMEND

We closed on our home in November of this year and are still having issues. During our walkthroughs we pointed out several items that needed to be fixed prior to closing, including cabinets that were broken, staircase railings not secured, incorrect bathroom fixtures installed, yard graded toward house causing flooding around the foundation, but none were corrected and we were forced to close or we would have to pay daily penalties. These items have still not been fixed over a couple months later. And we most recently found that a sewage and down water drain pipe was punctured causing significant flooding in the pantry, etc. It is obvious that the building supervisor was not supervising their sub contractors or insuring items were fixed when brought to their attention. They also have not provided dates to which anything will be corrected despite being brought up before closing.

1 November 2024
Unprompted review
Rated 1 out of 5 stars

This Home Buying Experience was Horrible! Get a home inspection!

This Home Buying Experience was As horrible as I think they come. This is Due to a failure at the lowest level to the Supers inability to follow through on their own check list, To the sales agent who has never contacted me after the purchase date/ To the Contractors and Subs who completed the shotty work.
The first issue came when winter came and tried to blow out the sprinklers the home builders excavators did not properly install my shut off valve and in order to turn that off and on I have to call the county/ Refused to fix.
My shingles were not connected to roof and had no paper flew off in a small windstorm, repair was completed by their repair guys who also inspected their own work and said no other issues and as i soon learned after the 8 inch snow storm and a new leak at covered sliding patio door that was not the case, as i am not a roof guy I hired an inspector who discovered it was improperly installed- Refusing to repair warranty is., Had a inspector to verify and of course out of 203 inspected items 30 items who discovered.
Subfloors have holes in them after carpet was took out by their own floor guys I was advised not covered by warranty, but they would fix it - After over $3000/00 for supplies and install the floor doesn't have holes but the slope is still there also detected by home inspector. The furnace has a condensation leak, Things were not secured properly, Warranty advised do not fill out warranty request online just tell the warranty rep and she would fix it. Did not work out for me.

24 December 2024
Unprompted review
Rated 4 out of 5 stars

Great Homes with Great Support

We recently purchased a house from Richmond American Homes and we had a great experience! We love our new home. From just window-shopping to closing, their team has been by our side the whole way. Their catalog encompasses stylish and spacious home designs. Minor functional and cosmetic construction deficiencies were present to begin with, but the team pulled through to alleviate them. We would recommend this builder to anyone looking for a new home.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Simple

Simple, no pressure, fell in love with the place myself and Richmond made the entire process stress free.

24 October 2024
Unprompted review
Rated 1 out of 5 stars

RICHMOND HOMES RIPOFF

My wife, our realtor and I went to look at a new home being built at Paintbrush Hills in Peyton Colo. we found a home we thought would work for us so we decided to put money down to secure the home and the 4.9% interest rate. Rada Shanahan, the sales agent wanted 11259.00 down. She stated more than once that the money was refundable. The next day we decided that the home was not right for us and we wanted to cancel.
She said the money was not refundable because we qualified for the loan. HIGH PRESSURE RIPOFF !!!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Richmond made the house buying…

Richmond made the house buying experience easy and smooth. Their staff listens to your concerns and guide you through the whole process. Thank you Jazmin Apolinar and Rosanna layman. Thank you, for my dream home.

1 July 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look