Richer Sounds - Weybridge Reviews 

1,020
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TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB

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Rated 5 out of 5 stars

Recently bought an LG televion from the Weybridge branch. The manager Terry could not have been more helpful in assisting us to choose the right equipment, organising the installation and even arrangi... See more

Company replied

Rated 5 out of 5 stars

Purchased a WIIM Mini and collected it the next day in store. such a simple and pleasant ordering experience, I got a nice polite call from a member of staff at the local store to inform me it was ava... See more

Company replied

Rated 5 out of 5 stars

The Richer Sounds staff at Weybridge are so helpful. Response to initial email within hours and good communication going forward. They tested my existing AV amp on their TVs and confirmed what I tho... See more

Company replied

Rated 5 out of 5 stars

Terry saves the day! I have ordered in my local RS Weybridge Technics turntable and two weeks later I wanted to upgrade the cartridge. There was few hiccups and lack of communication, I went to t... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,020)

24,562 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought a Toshiba TV from the Weybridge store

Bought a Toshiba TV from the Weybridge branch, primarily to be the centre of a system that linked, via optical cable, to my hi-fi. Could not get a signal from the TV after connecting the cable. After taking the TV back to the shop, where it was tested, it was found that the audio out had to be manually reconfigured. As there is no instruction manual provided by Toshiba the staff discovered and applied the solution. Now, all works perfectly. All the staff were patient, knowledgeable and really helpful. Thank you Weybridge team!

17 October 2025
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Reply from Richer Sounds - Weybridge

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service, great price

Great service, great price. I am very happy.
Thank you

Fulvio

21 October 2025
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Reply from Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service

Great service, polite and professional. Totally helped with my enquiry and purchase - thank you.

20 October 2025
Rated 5 out of 5 stars

…first class service

Purchased a panasonic freeview recorder by phone ,arrived promptly 100% satisfied with product nd sales team

12 October 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer sounds provided us with…

Richer sounds provided us with excellent service including wall mounting of TV and sound bar.

A perfect one stop shop.

15 July 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Terry and his team are top notch this…

Terry and his team are top notch this is the second tv I’ve bought this year and I’ll always buy from Richer Sounds because I’m buying with confidence

15 September 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service. Enjoyed the demo and thought the loan service was a great idea.

28 September 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

Excellent service, despite an issue I would always go to richer sounds as they were so helpful in sorting things out

26 September 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Friendly and knowledgeable staff

Usual excellent service in the shop with knowledgeable staff who offered alternatives to the TVs I had shortlisted.
Disappointing that all 5 TVs I had shortlisted were neither in stock in the shop nor the warehouse.

20 September 2025
Rated 5 out of 5 stars

Excellent service

This is a second TV purchase in a year. Excellent personal service and advice, with price reassurance.
Prompt and efficient delivery.

11 September 2025
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Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always our first choice

We have used Richer Sounds for years now (stereos, TVs etc). Very customer-focused business and always competitive pricing. They really know their stuff! Last branch used was Weybridge.

20 June 2025
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Very helpful staff with good knowledge…

Very helpful staff with good knowledge of their products

5 September 2025
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Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, and spend time with you to answer all your questions.
I was really impressed with the customer service I received.

2 September 2025
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Outstanding staff

I have bought all our TV and HiFi kit from Richer Sounds, Weybridge as their knowledge, helpfulness and overall customer service is second to none. It has been a real pleasure dealing with Terry, Hugh, Jordan and Luca over the years. Everything still works, and I have always recieved great support whenever I had setup difficulties.

2 September 2025
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Thanks to Liam and Richer Sounds for a…

Thanks to Liam and Richer Sounds for a great demo of Wharfedale Lintons which had been set up with CD player and network streamer.
Very useful audition and a very enjoyable session with Liam’s expertise and good nature.
Highly recommend these guys and hopefully will be back again soon to make my decision for these speakers or even the super Lintons.

5 September 2025
Unprompted review
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Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

The order was made over the phone and…

The order was made over the phone and Terry was very helpful and informative. The speakers arrived two days earlier than expected. Excellent service.

27 August 2025
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Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent sales servie

The sales person was knowledgable and helpful without being pushy. Excellent service

21 August 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Replacement TV

Friendly and helpful advice for replacement TV & option on soundbar & DVD player. We needed a replacement TV a.s.a.p. after ours was damaged by lighting. They checked various suitable options, and advised on available choices. Comparative price with next day delivery included, plus a discount. Helpful when DPD delivery went next door (no fault on Richer Sounds behalf, just an impatient DPD driver). TV all good and working great. We decided to hold back on the soundbar & DVD until we had the TV for a few weeks. The only minor issue was they didn't have all the TV's on display, but fortunately we'd done our research and seen the options elsewhere first.

19 August 2025
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Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

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