Richer Sounds - Watford Reviews 

1,657
TrustScore 5 out of 5

4.9

117C St Albans Road, WD17 1RD Watford, GB


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Rated 5 out of 5 stars

Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... See more

Company replied

Rated 5 out of 5 stars

Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... See more

Company replied

Rated 5 out of 5 stars

Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpfu... See more

Company replied

Rated 5 out of 5 stars

I purchased a TV on 13.8.26 which was delivered safely the following day. As a result of miscommunication re. setting up I spoke to a staff member on the phone who arranged a refund. When the TV was s... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 117C St Albans Road, WD17 1RD, Watford, United Kingdom

  • 0333 900 0037

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,657)

24,926 reviews in the last 12 months

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Rated 5 out of 5 stars

Advice and collection

Rang up for advice re deliveries and got excellent guidance. Then rang again for packaging dimensions to see if the boxed TV would fit in my car which the readily gave me. The collection and loading into the car was all very smooth. TV is now installed and in full use.

21 January 2026
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Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great knowledge, great price, great service. I forget how good Richer Sounds are until I use them again.
Thoroughly recommend.

20 January 2026
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Reply from Richer Sounds - Watford

Thank you for your 5 star review!

Rated 5 out of 5 stars

Staff who know the product I walked in…

Staff who know the product I walked in looking for a CD player and knowledagable staff guided me to exactually what I wanted.

13 January 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Nice service from Lloyd at Watford RH

Nice service from Lloyd at Watford RH. Lined up the testing of the Naim Atom v Nova. Patient and enthusiastic, never rush. Brilliant speed with delivery and kept informed throughout.

16 January 2026
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Reply from Richer Sounds - Watford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The maintenance of the highest standards.

As always the staff were friendly, knowledgeable, & Chris in particular, went above & beyond by dismantling my dead CD player in order to extricate the CD that was playing when it died.
It wouldn’t cross my mind to by from anyone else for audio & TV products. The consistency of their delightfully huge levels of proper customer service over so many years is a massive credit to R/S. If only other organisations would follow their example, life would be so much easier for us all.

16 January 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

"Quick off the mark"

I rang Richer Sounds Watford on 23 Dec with a last minute idea for a Christmas present. Did they have a DACmagic200M? No they didn't. But they did get one in by the following day ! I was amazed. I know from past experience that Richer Sounds is a first choice for this type of hardware and you always get good advice to go with it.

23 December 2025
Unprompted review
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Reply from Richer Sounds - Watford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

My warfedale speakers from Watford richer sounds

Great advice on hi-fi that I am interested in even better customer service for the speakers I bought. Carried out and placed in my car by a nice guy who managed to get them in my car and get the boot shut safely and they were big boxes.

10 January 2026
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Reply from Richer Sounds - Watford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Simply the best tech advice

I don’t go anywhere else to buy my technology. They know their stuff, generous with their knowledge and nothing is too much trouble. Great prices, superior service and knowledge. Amazing customer service

28 December 2025
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Reply from Richer Sounds - Watford

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Very easy to communicate with / discuss…

Very easy to communicate with / discuss product and availability. Then upon pick up, the team kindly carried the TV out to my car. Would recommend.

8 January 2026
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Reply from Richer Sounds - Watford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Quick work

I reported a minor fault with the Marantz CD player the day after delivery. Within 24 hrs the item was collected and a new player left in its place. Happy Days.

8 January 2026
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Reply from Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Pleasure to shop at Richer sounds

Pleasure to shop at Richer sounds, honest deals, quality products, most importantly- customer service.

5 January 2026
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Reply from Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

40 Years on and still going back

40 Years on from my first purchase from RS London Bridge and I am still going back, and the service I received from Lloyd @Watford is why - he couldn't have done more to help find the right product and best price to suit my requirements

2 January 2026
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Reply from Richer Sounds - Watford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Another visit to my favourite shop.

I liked the way I am always treated in the shop by well-trained staff - polite but not pushy - fellow enthusiasts for good sound & picture willing to spend time talking technical detail.
TV was ordered on a Saturday and arrived at the promised time the next Tuesday. The device worked well straight out of the box. Great service, good price, best warranty, good products

3 January 2026
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Reply from Richer Sounds - Watford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Really good customer service

I had a problem ordering online so ended up giving them a call, really helpful, order taken and separate link to take payment. My local store didn't have the TV in stock so it came from their main depot.
Delivery was good with lots of updates keeping me informed.
I would recommend richer sounds.

4 January 2026
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Reply from Richer Sounds - Watford

Thank you for your wonderful feedback

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