We purchased our last TV back in 2017 from Richer Sounds in Reigate, and we had such a great experience that we decided to go back there this year (2026) to get a replacement. I'm pleased to report th... See more
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See what reviewers are saying
Everyone in here is so lovely and helpful with amazing knowledge of all their products. I purchased a new TV and they made it super easy and even took my old broken one for recycling.
The new Manhattan is excellent, and your staff member was very helpful. The only problem on it is that we cannot receive teletext.
Company replied
The only place to go! I was looking to upgrade my AVR & came to this store, The guys advised me based on my budget & what I was looking for, I ended up going for the new Denon AVR-X2900H DAB, wh... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
51 Bell Street, RH2 7AQ, Reigate, United Kingdom
- 0333 900 0081
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful staff in the Reigate shop
Helpful staff in the Reigate shop. Great prices and huge range.
23 December 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and would recommend to…
Great service and would recommend to anyone, plus a great range on offer.
22 December 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent products, price, 6Yr guarantee & service
Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.
21 December 2025
Reply from Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Great service !!
I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.
18 December 2025
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and…
Excellent customer service and aftercare. Very knowledgeable staff.
18 December 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I brought a ub9000 panasonic 4k bluray…
I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..
25 December 2025
Unprompted review
Reply from Richer Sounds - Reigate
Thanks for your feedback although I was of course sorry to read of the problems you have had. Whilst it is normal for faulty items at 6 months old to be subject to an attempt at repair, obviously as that attempt has not been successful then at this stage we will simply replace the unit for you.
However there are no details for me to contact you on left here, and despite requesting your information via Trustpilot neither they or I have heard back from you. Please could you get in touch via the below address so we can get this matter resolved ASAP?
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great product knowledge and helpful…
Great product knowledge and helpful team - collection and parking is a challenge.
17 December 2025
Good service great atmosphere
17 December 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service
Very efficient ordering service to store within the stated 2 days despite being the week before Christmas. Kept informed throughout the process via email then a courtesy phone call from the store to confirm my order was ready to collect. Friendly and professional service all round, thank you!
16 December 2025
Reply from Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Phoned up the store to order the item
Phoned up the store to order the item. The person I spoke to was incredibly helpful.
15 December 2025
Reply from Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Face to face shopping at its best
Excellent advice with no pressure and ultimately a very satisfactory purchase at prices competitive with the Internet.
15 December 2025
Reply from Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Great knowledge
Great knowledge, great people with the authority to get things done when things don’t always work out (repairs etc.)
29 November 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service 👍
5 December 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review!
Knowledge team
Knowledge team of people and I was treated like a human.
Good stock.
Help to the car easy purchase
Helpful when I got home and phoned them back for a bit of technical information.
9 December 2025
Reply from Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
The guys in the store were very helpful…
The guys in the store were very helpful and knowledgeable. I was very pleased with the purchase. You cant beat the in-person service and knowledge.
7 December 2025
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Cambridge amplifier AXA25
The amplifier arrived earlier that expected and the after sales service was very good regarding speaker connections
7 December 2025
Reply from Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Great service and very informative.
Was looking for a nice upgrade to my existing Samsung TV. Oli was incredibly informative and shared three options with me ranging in price and supported my decision on the best option. Highly recommend.
28 November 2025
Reply from Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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