Richer Sounds - Prestwich Reviews 

2,157
TrustScore 5 out of 5

4.9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Rated 5 out of 5 stars

Staff were welcoming, friendly, helpful & knowledgeable. They sourced a better price & upgrade than I originally requested / expected. Even helped us take the goods to the car. (free parking opposite... See more

Company replied

Rated 5 out of 5 stars

Very helpful did not have the tv in stock but searched all the other branches to find us one and said they would keep if for us as long as we like as having building work done on the house... See more

Rated 5 out of 5 stars

Ellis, dealing with telesales at the Prestwick branch was great. He was knowledgeable, friendly and professional. I took his advice in it's totality. He didn't try to persuade me to go over budget... See more

Company replied

Rated 5 out of 5 stars

Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product. We described our requirements and the TV is just what we need... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 415-419 Bury New Road, M25 1AA, Prestwich, United Kingdom

  • 0333 900 0042

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,157)

24,686 reviews in the last 12 months

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Rated 5 out of 5 stars

Best audio and visual company by miles.

I always use richer sounds for any of my audio or TV needs. The customer service is second to none and all the staff are informed and knowledgeable, willing to take the time to explain answers to any questions that are asked.
The prices are always competitive and quite often cheaper than other retailers.
The delivery of my newest TV was quick and the delivery guys were helpful and respectful.
Overall richer sounds are at the top of their game, and have been for all the years I have been using them.

9 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Good website

Good website, easy to order new TV. Expensive sound bar included in price. Quick delivery.

16 November 2025
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service, sorted my mistake with the delivery option and we always get a good price and lengthy warranty. What's not to like?

6 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Ellis was great

Ellis was great, made sure we got the right TV and stand and also price matched.

6 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Richer sounds have been my 'go to'…

Richer sounds have been my 'go to' retailer for sound and vision for many years. Didn't let me down again. Recommended.

5 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Good advice

Good advice
Next day delivery
Very helpful

2 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Excellent advice and customer service.

I arrived 30 minutes prior to closing. I experienced excellent advice and didn’t feel rushed. Despite purchasing at close of day, I was still offered next day delivery. I was kept informed of delivery times and all went well. I hadn’t arranged installation but had a small issue in setting up. I telephoned the shop, again close to closing time and they arranged an installer to come out the same evening.
Outstanding customer care. Plus highly competitive pricing.

2 June 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Hisenses tv

You had the tv there at your store unlike curry's 3o pound delivery next day argos no better no store near me had one in stock you did you won hands down thank you

31 May 2026
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Reply from Richer Sounds - Prestwich

Thank you for your wonderful feedback

Rated 5 out of 5 stars

New TV Day!

Staff in store were quick to help, professional and polite. The show room is small but well laid out and it was great being able to see the system in person, even though I already pretty much knew what I wanted. Delivery service was also great.

29 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great servicer and knowledge,

Great servicer and knowledge,
Very friendly

24 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

I googled for a 24 inch TV for my…

I googled for a 24 inch TV for my caravan and Richer Sounds showed as the cheapest due to a club deal extra saving by quite a long way and when I checked there was a store reasonably local in an area I was picking something else up from so called in to pick one up but they had sold one the previous day or two and was waiting for stock so delivered one free of charge within 2 days so can't ask for better than that and was served by Andy who was very knowledgeable and customer focused.

23 May 2026
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Reply from Richer Sounds - Prestwich

Thank you for your 5 star review!

Rated 5 out of 5 stars

Excellent service

Great service really helpful staff

22 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

30year with Richer, still the best for tv and hifi

Everything was very smooth and assistance to get the tv to the car, plus a phone call the next day to check if all was well, was very welcome.
Richer sounds are the best

22 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Exceptional and Knowledgeable Customer Service

Exceptional and knowledgeable customer service re the choice of two TVs

Delivery was prompt and efficient - also with excellent customer service

20 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Refreshing experience

What a pleasant surprise to re-experience customer service.
The Richer sounds team (Prestwich) handled my enquiry with patience and expertise. I entered with a question and exited 45 minutes later with a purchase of £400. This wasn't because they sold me something that I didn't need, it was because they sold me something that I didn't realise I needed.
Really pleased with my purchase and recommend a visit for anyone wanting to understand more about sound. The unit, I now have, has increased my immersion into the wonderful world of sound.

20 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

New tv

We purchased a new tv from richer sounds based on a competitive price and a 6 year warranty, it's now on the wall and looks great.

20 May 2026
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Reply from Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great discount on TV

Great discount on TV. Staff assistance was very good and sorted out a minor delivery error (on their part) and offered a free next day delivery service.

20 May 2026
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Reply from Richer Sounds - Prestwich

Thank you for your wonderful feedback

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