Richer Sounds - Maidstone Reviews 

2,291
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TrustScore 5 out of 5

4.9

17 Earl Street, ME14 1PL Maidstone, GB

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Rated 5 out of 5 stars

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more

Company replied

Rated 5 out of 5 stars

Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.

Rated 5 out of 5 stars

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... See more

Company replied

Rated 5 out of 5 stars

Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,291)

24,500 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivered the following day after…

Delivered the following day after ordering.
Staff friendly and helpful .

23 September 2026
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Reply from Richer Sounds - Maidstone

Thank you for your feedback and for taking the time to leave us a review.

We hope you enjoy your new purchase!

Many thanks,

The Customer Experience team

Rated 5 out of 5 stars

helpful

helpful, friendly service. great packaging and on time

21 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Evo 150se

Easy ordering system salesman Joe very helpfull and honest about the product.

18 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

A great place to shop.

Richer Sounds staff are always very knowledgeable about the products they sell. I prefer to actually see the products I want to buy before I buy them and I can do that by going into their excellent store.

21 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great Experience

Felt a valued customer. I asked to test a few speakers to their FULL potential and it wasn't and issue. Definitely helped me part with my money as I was initially, only looking!!
They didn't have the item i wanted in stock but got it ordered and to my delight, it arrived a day earlier than promised.
Product was spot on too!
5star

19 September 2026
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Reply from Richer Sounds - Maidstone

Thank you for your wonderful feedback

Rated 5 out of 5 stars

top shopping for my new record deck

lovely shop, staff very helpful and knowledgeable,no pressure selling ,the best result i could of had with my new record deck,fantastic unbeatable price for me and walked out of the shop very satisfied indeed with a massive smile on my face
thanks to richer sounds
much appricaited guys keep doing what you do

12 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 3 out of 5 stars

Cello 43” QLED Web OS tv

Sales person was quite knowledgeable about the product and very personable to deal with. However, there was limited choice of our preferred sizes (32” or 40-43”) of tv, and no mention of any clearance items which were only notified by email to us later. I don’t recall seeing any of these on the website before visiting the shop.

We bought a 43” Cello QLED Web OS tv which came with a useful 7 year extended guarantee. TV was a little frustrating to set up initially until I found that I needed to install a software update, following which setup was reasonably straightforward.

Quite happy with purchase so far and, as always, Richer Sounds is a pleasant and reliable place to shop.

9 September 2026
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Reply from Richer Sounds - Maidstone

Thank you for taking the time to leave a review. I'm pleased to hear that you found the colleague in our Maidstone store easy to deal with of course.

I was, however, sorry to read that the range available in your preferred screen sizes was not as extensive as you had hoped and also note your comments regarding the clearance products advertised shortly after your purchase. As a VIP Club member, you would have received details of a clearance event that began after your television was purchased, but I can appreciate why this may have been frustrating to see.

We will also be in touch directly to make sure everything with the new TV is ok, considering the initial set up difficulties, and to make sure you’re completely happy of course.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Always deal with this shop

Always deal with this shop, I get good service and advice. This is my first port of call.staff are very helpful and nothing is too much trouble.

10 September 2026
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Reply from Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I had a lot of help from Ben at the…

I had a lot of help from Ben at the Maidstone store.
He gave me some great advise but at the time the to I wanted had sold out.
So I rang him again when I was in a position to buy a tv
He gave me a quote and went to the store and bought the tv he recommended at a great price

11 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

What OLED TV to buy?

Very knowledgeable and informed staff.
Whole process of helping me decide exactly what to buy through to getting it delivered was easy and fast.
Overall a really good experience helped by staff member Piers.
I’ve used them before and will use them again!

10 September 2026
Richer Sounds - Maidstone logo

Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Sound and vision experts

The huge choice and expert knowledge of the staff , plus the ability to set up and listen or view your purchase , also the excellent pricing make this a go to store for entertainment.

9 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

My son and I arranged a private…

My son and I arranged a private listening on a Sunday at short notice. The service was genial.

31 August 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great Friendly People Nothing Too Much Trouble

Great Friendly People Nothing Too Much Trouble Very Knowledgeable About Their Products Have Purchased 6 Items From Them Recently If Not In Stock Delivered To Home Address Within 2 Days Spot On👍

5 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Very helpful

Very helpful, they listen to what you want. Help you to get what you want. Didn’t have to wait long for it to arrive.Very good service.

4 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service

Excellent service , very good advice and recommendations for tv but not pressing me to spend more .

2 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Always have a good experience at Richer…

Always have a good experience at Richer Sounds,thanks to Sam at Maidstone for his help, really happy with the new telly.

2 September 2026
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Reply from Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

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