Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more
Company replied
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... See more
Company replied
Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
17 Earl Street, ME14 1PL, Maidstone, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered the following day after ordering.
Staff friendly and helpful .

Reply from Richer Sounds - Maidstone

Reply from Richer Sounds - Maidstone
Easy ordering system salesman Joe very helpfull and honest about the product.

Reply from Richer Sounds - Maidstone
Richer Sounds staff are always very knowledgeable about the products they sell. I prefer to actually see the products I want to buy before I buy them and I can do that by going into their excellent store.

Reply from Richer Sounds - Maidstone
Felt a valued customer. I asked to test a few speakers to their FULL potential and it wasn't and issue. Definitely helped me part with my money as I was initially, only looking!!
They didn't have the item i wanted in stock but got it ordered and to my delight, it arrived a day earlier than promised.
Product was spot on too!
5star

Reply from Richer Sounds - Maidstone
So professional and helpful and goods competitively priced with a 6 year warranty

Reply from Richer Sounds - Maidstone
lovely shop, staff very helpful and knowledgeable,no pressure selling ,the best result i could of had with my new record deck,fantastic unbeatable price for me and walked out of the shop very satisfied indeed with a massive smile on my face
thanks to richer sounds
much appricaited guys keep doing what you do

Reply from Richer Sounds - Maidstone
Sales person was quite knowledgeable about the product and very personable to deal with. However, there was limited choice of our preferred sizes (32” or 40-43”) of tv, and no mention of any clearance items which were only notified by email to us later. I don’t recall seeing any of these on the website before visiting the shop.
We bought a 43” Cello QLED Web OS tv which came with a useful 7 year extended guarantee. TV was a little frustrating to set up initially until I found that I needed to install a software update, following which setup was reasonably straightforward.
Quite happy with purchase so far and, as always, Richer Sounds is a pleasant and reliable place to shop.

Reply from Richer Sounds - Maidstone
Always deal with this shop, I get good service and advice. This is my first port of call.staff are very helpful and nothing is too much trouble.

Reply from Richer Sounds - Maidstone
I had a lot of help from Ben at the Maidstone store.
He gave me some great advise but at the time the to I wanted had sold out.
So I rang him again when I was in a position to buy a tv
He gave me a quote and went to the store and bought the tv he recommended at a great price

Reply from Richer Sounds - Maidstone
Very knowledgeable and informed staff.
Whole process of helping me decide exactly what to buy through to getting it delivered was easy and fast.
Overall a really good experience helped by staff member Piers.
I’ve used them before and will use them again!

Reply from Richer Sounds - Maidstone
The huge choice and expert knowledge of the staff , plus the ability to set up and listen or view your purchase , also the excellent pricing make this a go to store for entertainment.

Reply from Richer Sounds - Maidstone
My son and I arranged a private listening on a Sunday at short notice. The service was genial.

Reply from Richer Sounds - Maidstone
Great Friendly People Nothing Too Much Trouble Very Knowledgeable About Their Products Have Purchased 6 Items From Them Recently If Not In Stock Delivered To Home Address Within 2 Days Spot On👍

Reply from Richer Sounds - Maidstone
Very helpful, they listen to what you want. Help you to get what you want. Didn’t have to wait long for it to arrive.Very good service.

Reply from Richer Sounds - Maidstone

Reply from Richer Sounds - Maidstone
Excellent service , very good advice and recommendations for tv but not pressing me to spend more .

Reply from Richer Sounds - Maidstone
Always have a good experience at Richer Sounds,thanks to Sam at Maidstone for his help, really happy with the new telly.

Reply from Richer Sounds - Maidstone
I ordered another DVD/Hard drive player the same as mine for my daughter. Delivered, now installed and working perfectly. I highly recommend this company.

Reply from Richer Sounds - Maidstone
Very friendly and easy process from ordering to collect.

Reply from Richer Sounds - Maidstone
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.