Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.
Company replied
i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.
Company replied
I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
109 South End, CR0 1BG, Croydon, United Kingdom
- 0333 900 0033
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dominic went out of his way to ensure…
Dominic went out of his way to ensure my order was delivered promptly
Service in Croydon shop was excellent -knowledgeable without being geeky
6 March 2026
Unprompted review
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simple. Why wouldn't you
Richer sounds always give great advice. Price match so why go anywhere else.
Aftercare is always brilliant..
27 February 2026
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Very pleasant people on the phone
Very pleasant people on the phone, was delivered next day and was packed well and worked well.Definitely use them again
2 December 2025
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
The perfect blend of high tech products…
The perfect blend of high tech products with human support. After sales support was incredible. One of the best businesses Ive come across. Go for the home theatre! You won't regret it.
24 November 2025
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Have always gone to richer sounds!
Have always gone to richer sounds for good prices and friendly knowledgeable staff
7 February 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Always great service from the Croydon…
Always great service from the Croydon team. Plus an added bonus of a large refund on my faulty TV under the Richer Sounds 6 year guarantee.
I had already purchased my new TV and the refund was handled, without a fuss, over the phone.
I always recommend Richer Sounds to friends and colleagues.
15 February 2026
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
first class service as always i would…
first class service as always i would not think about going anywhere else for my hifi needs
13 February 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought a portable cassette player 3…
I bought a portable cassette player 3 months ago. Devloped a structural issue which meant I couldn't play cassettes on it. Took it back to Richer Sounds in South Croydon & they changed it immediately.
I'm really impressed with the level of customer service they offer
11 February 2026
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Salesman Richard very knowledgeable…
Salesman Richard very knowledgeable again, very helpful and polite.
10 February 2026
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Paul Wiley gave great recommendations…
Paul Wiley gave great recommendations and service!
10 February 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Wonderful!
Approachable, friendly, confident and extremely knowledgeable staff. Speedy delivery of items not in stock and follow up phone call to confirm delivery at store.
Very happy to dispose of old items including a monster CRT TV!
7 February 2026
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Good helpful staff.
30 January 2026
Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
It was easy to sort out what to buy on…
It was easy to sort out what to buy on the Richer Sounds website before phoning up to order. The staff I spoke to were helpful though it did take several calls and a few days to finalise the purchase. This was due to my 'non-standard' location which those of us who live on islands always find a tad irritating. We are well connected via Royal Mail and all known couriers! Anyway the TV arrived today in good order and I am part way through getting it connected. Looks good so far.
3 February 2026
Ordering was easy and expected delivery…
Ordering was easy and expected delivery dates were kept to.
3 February 2026
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds - Croydon great service
Great store service, everything was in perfect order, very quickly and reliably. I recommend it.
20 December 2025
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
A good range of TVs and excellent…
A good range of TVs and excellent advice and service. Martin was able to help us choose the right TV for us
1 February 2026
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Happy experience
The salesman was packed with knowledge and useful tips, I felt very at easy without him being to pushey.
30 January 2026
Reply from Richer Sounds - Croydon
Thanks for your kind review, we look forward to your next visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.