Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives. Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with... See more
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I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.
Company replied
i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase. subsequently I completed purchase via tel call.
Company replied
I’ve been buying tech from Richer Sounds Croydon for years now. They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in t... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
109 South End, CR0 1BG, Croydon, United Kingdom
- 0333 900 0033
4.9
Excellent
1K reviews
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Professional and serious staff
7 October 2026
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Always a great shopping experience from…
Always a great shopping experience from Richer Sounds. Staff are patient, knowledgeable and helpful.
6 October 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
i visited the Croydon store Staff polite courteous ,. arranged demo of item I was considering to purchase.
i visited the store . Staff polite courteous ,. arranged demo of item I was considering to purchase.
subsequently I completed purchase via tel call.
7 September 2026
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
Knowledgable and friendly staff
Knowledgable and friendly staff, willing to spend time demonstrating a product and finding alternatives.
Chosen item wasn't in stock, but arrived at store for collection next day, as promised, with a phone call and email to inform me.
Very happy with chosen item from a manufacturer I would not have expected or chosen without a demo, and at a good price.
1 October 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
I’ve been buying from Richer Sounds for…
I’ve been buying from Richer Sounds for 40 years and their staff have always been knowledgeable and helpful. Impressive range of Hi Fi and separates. I’ll be buying from them again.
3 October 2026
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Very simple transaction Very …
Very simple transaction Very knowledgeable staff 5 stars to all with a extra mention to ritchard at croydon perfect
30 September 2026
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Kieran in Croydon is the best!
20 May 2026
Reply from Richer Sounds - Croydon
Thank you for your 5 star review, it’s lovely to read your comments.
Would highly recommend.
I’ve been buying tech from Richer Sounds Croydon for years now.
They are always consistent in giving good advice, expertise and service in the shop, no matter what you’re interested in or going in to buy.
So would highly recommend.
26 September 2026
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Problems with a product
Problems with a product. Staff were very helpful in sorting the problems out with no prevarication!
22 September 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful with advice and…
Very helpful with advice and demonstrating the products on show. Not so good when it comes to giving a fair trade in price despite the advertised trade up and save. I got a much better deal at a rival company.
10 January 2026
Reply from Richer Sounds - Croydon
Thank you for the feedback, and for the kind comments about the advice and demonstrations you received from the store team.
We always do our best to offer the fairest trade-in value we feasibly can, and in the majority of cases this is more than any minimum value advertised against the system being purchased. I appreciate it was disappointing that on this occasion you found a competitor who was able to offer more and, whilst I can't comment on the specifics of their promotion, I will of course review the process with the branch team to ensure any decisions are explained as clearly as possible.
In the meantime, I will ask our customer service team to follow up with you directly to check all is well with the system which you purchased earlier this year, which I hope has settled in nicely.
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent throughout
Excellent throughout, provided me the exact model I was looking for of 4k laser projector, £1400……. Mine was just missing the unstruction manual for £800
Bargain
14 September 2026
Reply from Richer Sounds - Croydon
Thank you for your wonderful feedback
Reply from Richer Sounds - Croydon
Thank you for your 5 star review!
The Way it Should Always Be
First class service, friendly and professional. Staff bend over backwards to help. Highly recommended!
Samuel
6 September 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, great to read you were happy with our service.
Great Customer care
As always Richer sounds advice and after service are second to none
7 September 2026
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I was impressed with the sales person’s…
I was impressed with the sales person’s knowledge and advice. I also had a good experience and bought a subwoofer which I’m very pleased with.
4 September 2026
Reply from Richer Sounds - Croydon
Thanks for your 5 star review, we look forward to seeing you again next time
Outstanding service from richer sounds…
Outstanding service from richer sounds customer service 🤩 5stars
4 September 2026
Reply from Richer Sounds - Croydon
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service, and prompt delivery. Paul was really helpful
1 September 2026
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Croydon
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Really helpful team
Really helpful team, very quick delivery and wall bracket suggested was really easy to install.
27 August 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The team at Richer Sounds South Croydon…
The team at Richer Sounds South Croydon offered great advice on the headphones I was purchasing. They ordered a pair for me to try out, and contacted me when they arrived in-store.
The price of the headphones had recently fallen and the team applied the pricematch promise. As ever, a great experience from friendly and knowledgable staff.
29 August 2026
Reply from Richer Sounds - Croydon
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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