I ordered a loudspeaker on the phone - only one left! The person I spoke to was very helpful. When he had difficulty getting through to the store he sent an email to keep me informed. Having secured t... See more
Company replied
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I ordered a loudspeaker on the phone - only one left! The person I spoke to was very helpful. When he had difficulty getting through to the store he sent an email to keep me informed. Having secured t... See more
Company replied
After many years away, relieved to find customer service standards have not slipped. Stock management systems could be improved; other than that, still a great company. Fast delivery, trouble-free ord... See more
Company replied
Our experience with dealing with Richer Sounds was nothing short of amazing, the sales assistant was so knowledgeable it made our decision very easy. Also a great product,
Company replied
The young man who served me was extremely helpful and I came away having made a good purchase. I received the item (a Manhattan T4-R 2TB TV recorder) the following day. I also inquired about 3D projec... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
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I have just purchased a Marantz CD player. I'm very pleased with the purchase. I like Richer Sounds because they know their stuff

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
Went in to buy some speakers for my home hifi they were very helpful and guided me in the right direction as in what it was I needed looking forward to getting them 👌

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.

Reply from Richer Sounds - Bath
Good product - in stock at the shop
Good price
Friendly and knowledgeable staff

Reply from Richer Sounds - Bath
My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
I have brought HiFi from various Richer Sounds branches over 30 plus years, and have always found them to be very knowledgeable, not patronizing and always offer the best price. This is all true for the latest purchase from the Bath branch - thank you!

Reply from Richer Sounds - Bath

Reply from Richer Sounds - Bath
I have used Richer Sounds in Bath for the last 8 years and have always found them to be honest and helpful as well as very knowledgeable about their products. The most recent purchase was a 43" QLED television for my brother in law who has special needs. I explained this to Sean and he recommended this particular TV because it comes with a 7 year guarantee and because it is quite straight forward to operate. As always, great service from Richer Sounds. I never go anywhere else for my TV or HiFi equipment. The TV itself was easy to set up and has great picture and sound quality. My brother in law has worked it very quickly.

Reply from Richer Sounds - Bath
It makes a change to enter a store and the staff know what their talking about. Well done lads.

Reply from Richer Sounds - Bath
Online experience good and intuitive to follow. Sean in the Bath shop served myself and was extremely helpful and knowledgeable.

Reply from Richer Sounds - Bath
I purchased a Denon AVR. I phoned before going over and was given very good, helpful information. I drove to Bath the following day, the store was easy to find with parking at the rear. I had a couple of questions regarding my purchase, which were answered helpfully.
I explained my situation and RS were able to give me good advice and suggest a turntable which was sent next day. very happy.

Reply from Richer Sounds - Bath
Very pleased I visited Richer Sounds in Bath. Tom was very helpful in updating me on latest options. Purchased a Cambridge CD player that was compatible with my current system. Parking available at back of store made collection on my way home, a couple of days later very convenient.

Reply from Richer Sounds - Bath
Good knowledge of products and understood what I needed.

Reply from Richer Sounds - Bath
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