When I enquired about availability, delivery, and warranty of a TCL 43 P7L tv the store manager said he would call me back with all the details, and he did !! This was contrary to the experience I h... See more
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A brilliant experience from start to finish. There Bath store had stock of the particular TV that we needed. The store manager, Tom, was super-helpful and also honoured the Richer Sounds price-beating... See more
Company replied
Excellent service from Tom and Fred at Richer Sounds in Bath. I had problems with a recently purchased DVD player and they ordered and tested a replacement, ready for collection, all within 48hrs,
Company replied
My son and I visited the store after doing a bit of online research. Although our choices of HiFi separates we’re not in stock in the store, Tom gave us some great expert advice and steered us towards... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4A York Place, London Road, BA1 6AE, Bath, United Kingdom
- 0333 900 0088
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good advice and quickly delivered.
20 February 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent customer service & culture
I phoned the Bath branch to check if they had a particular radio in stock. Fred told me that they didn't but he ordered one in for me. It arrived quickly and I went to collect it - they were even happy for my nervous dog to attend. Whilst in the shop, I asked for some help with TVs which was given very patiently - considering my huge lack of knowledge! Customer service was amazing and I shopped there largely due to the culture and the business being employee-owned.
20 February 2026
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Good product
Good product - in stock at the shop
Good price
Friendly and knowledgeable staff
21 February 2026
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All needs were listened to and met in a short timemymm
My Richer Sounds man worked out what was needed and between us we settled what met demands.
A couple of snags were sorted including payment requirements. All was done very swiftly.
Thanks !
18 February 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bath
Thanks for your great feedback and for supporting local business.
Long time Richer Sounds customer
I have brought HiFi from various Richer Sounds branches over 30 plus years, and have always found them to be very knowledgeable, not patronizing and always offer the best price. This is all true for the latest purchase from the Bath branch - thank you!
16 February 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Bath
Thank you for your 5 star review!
Reply from Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Richer Sounds in Bath.
I have used Richer Sounds in Bath for the last 8 years and have always found them to be honest and helpful as well as very knowledgeable about their products. The most recent purchase was a 43" QLED television for my brother in law who has special needs. I explained this to Sean and he recommended this particular TV because it comes with a 7 year guarantee and because it is quite straight forward to operate. As always, great service from Richer Sounds. I never go anywhere else for my TV or HiFi equipment. The TV itself was easy to set up and has great picture and sound quality. My brother in law has worked it very quickly.
13 February 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
A good experience
It makes a change to enter a store and the staff know what their talking about. Well done lads.
19 February 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
LG OLEDTV
Online experience good and intuitive to follow. Sean in the Bath shop served myself and was extremely helpful and knowledgeable.
9 February 2026
Reply from Richer Sounds - Bath
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Denon AVR Purchase
I purchased a Denon AVR. I phoned before going over and was given very good, helpful information. I drove to Bath the following day, the store was easy to find with parking at the rear. I had a couple of questions regarding my purchase, which were answered helpfully.
10 February 2026
New Turntable
I explained my situation and RS were able to give me good advice and suggest a turntable which was sent next day. very happy.
9 February 2026
Reply from Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Very pleased I visited Richer Sounds in…
Very pleased I visited Richer Sounds in Bath. Tom was very helpful in updating me on latest options. Purchased a Cambridge CD player that was compatible with my current system. Parking available at back of store made collection on my way home, a couple of days later very convenient.
5 February 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
Good knowledge of products and…
Good knowledge of products and understood what I needed.
4 February 2026
Reply from Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Knowledgeable salesperson who provided…
Knowledgeable salesperson who provided tailored advice for our specific situation. Attentive and non-pressured follow up. Genuine first class client experience.
5 February 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service and knowledge
Outstanding knowledge from the team in Bath.
Really helped me choose the right set of headphones.
Thanks so much. It was a real joy to shop in the store.
4 February 2026
Reply from Richer Sounds - Bath
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service by a FIRST CLASS TEAM!
2 February 2026
Reply from Richer Sounds - Bath
Thank you for your wonderful feedback
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