I am extremely disappointed with the service I received from Renault Kettering Richard Sanders. My nearly new Renault Captur developed serious faults, and throughout the repair process I felt I had t... See more
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Went here to test drive a used captur hybrid and was very impressed with the car.It resulted in me buying a brand new one however as the deal was so good and nick the salesman was a pleasure to do bus... See more
We wanted to buy a small SUV and chose Renault Kettering as they had a wonderful Captur for sale. The sales staff were never pushy and always happy to help. Our own sales adviser Patrick deserves a... See more
I recently purchased my Captur, my first experience of Renault and my first experience of Richard Sanders Kettering. My needs were listened to and Aaron identified the ideal vehicle, explaining every... See more
Company details
Written by the company
Richard Sanders is a family-run dealer group who represent Renault, Dacia, Jaecoo, Omoda and Peugeot alongside a multi franchise Used Car Centre at locations across Northampton & Kettering.
Contact info
Northfield Avenue, NN16 9HU, Kettering, United Kingdom
- 01536 512221
- customerservices@richardsandersgroup.co.uk
- www.richardsanders.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Great service provided
I had a great experience at Richard Sanders used car centre. Alex was very helpful and knowledgeable. Couldn’t have done more for me. Car runs brilliantly. Getting a catch up call a week later was a welcome surprise. definitely recommend.
We drove our Renault Kadjar from France…
We drove our Renault Kadjar from France to the UK . Once in the UK our engine management light came on so we took our car to the Renault garage in Kettering where we had the pleasure to meet Steve. He managed to squeeze the car in for fixing ,he kept us informed throughout the fixing and definitely went above our expectations.
Great service thank you Steve .
Further to my review of 10th March
Further to my review of 10th March, we did indeed go back and purchased an ex demo Renault. Once again, Aaron was superb and worked hard to get the right deal for us. Car was duly prepared and we drove away a few days later. Friendly dealership from the moment you step through the door.
Unforgettable experience
My wife and I booked a test drive for peugeot 5008 with Richard Sanders peugeot kettering under the motability scheme. Jeremy Sharpe was,patient friendly and helpful. Its obvious he's been doing this for ages. Plenty of experience. No hard selling. After the test drive, We put in an order for the car to be delivered in December 2023.
Unfortunately, 3 months down the line, our financial circumstances changed which means we would struggle to raise the advance payment . I spoke to Jeremy and explained our predicament . He was very sympathetic and agreed to cancel the order. He even paid us back our initial deposit in full. Which was a nice touch.
Every car dealership. should have a Jeremy Sharpe. Thanks
Jeremy. You are a gentleman and a one in a million. I will definitely be buying from you again in the future
Definitely not your average used car salesman!
Visited the dealership on 4.7.23 and shortlisted 3 cars I wanted to drive. I was allocated to young salesman Aaron to show me the cars and take me out on test drives. He was really knowledgeable and made the stressful decisions really easy. He put me totally at ease and understood completely what I wanted from my new car. He made the whole experience joyous and entertaining, helping me pick the car of my dreams. The test drives were such fun and he dealt with all my paperwork with great professionalism. Can’t wait to go back and pick up my new car next week. If Carlsberg made the perfect used car salesman, Aaron would be him (or maybe it should be pink fizz!) xx
I had bought used Nissan Xtrail 2 years…
I had bought used Nissan Xtrail 2 years ago from Richard Sanders Kettering meant for used cars.
It had one year warranty and 2 years free service.
Since I am not living in Kettering I had to get the services done from Nissan authorised service centre in my home town as suggested by the Richard Sanders.
I have been following all the MOT advisories, getting necessary work done and getting services done promptly from the authorised service centre.
The AC of the vehicle has always be temperamental, despite the fact that Nissan is quite good for its cooling.
In April 2023, the vehicle got hot with smoke coming out of its engine. I had to utilise the recovery vehicle and the Nissan authorised service centre in my home town did some wiring repair to the loom.
Lately the vehicle is getting hot again and numerous other problems keep occurring.
I don't drive the car much for long distances and I have been very meticulous with servicing and following the MOT advisories. It has been just 2 years since I bought the car and I have driven less than 20,000 miles since I bought the car. We had bought the car primarily because it had run only around 35,000 miles when we purchased.
When I called to the Richard Sanders service team to discuss what has been going on , I didn't get a favourable response. I was advised to contact the service centre in my home town.
I do have another used car, Toyota Yaris,which I bought from another dealer and I have been using for more than 6 years with no issues at all.
The moral of the story is it is always best to buy a vehicle from a dealer near the place where you live and that too specifically when purchasing a used vehicle, or else be prepared to spend more.
Tried several times to contact salesman…
Tried several times to contact salesman Andy Norris by phone and email ,
Left messages with colleague
No reply after 2 weeks
A complete and utter waste of time dealing with these arrogant and weak people
Frightened to be honest is there policy and only interested in taking money but not able to have the decency of a human being to sort out a simple issue
Don’t waste you’re time and effort with these people that call themselves caring
A faultless and delightful experience
We needed a car that 3 teenagers and two adults could sit comfortably in. Reviews appeared that the Dacia Jogger would fit our needs. From the moment I first contacted Saffy at Richard Sanders in Northampton to the moment we drove away in the car, the whole process was a delight. Saffy kept us informed and up to date from the moment I placed the deposit to picking up the keys. Nothing appeared to be too much trouble and I got the feeling (and this may be because it's a family run firm) that they wanted a customer who would return and not just a sale. Many thanks to everyone at Richard Sanders.
Great service from start to finish
Great service from start to finish, could not recommend enough. Thanks guys!!!
Very professional dealer
Very professional dealer, from start to finish on my recent visit for my car service. 👍
First class service from Aaron from…
First class service from Aaron from start to finish.
Cannot fault the service and communication throughout my purchase.
Highly recommended 😊
Don’t buy minis here
We bought a mini 2018 plate , they serviced it but they can’t put it onto mini coz they don’t have a license supposed to be a main dealership they can’t afford a license, next service be impossible to get last service put on car, they should tell you before you buy/not on front of other minis for sale , why not service at garage that does have license and start looking after your customers p.s. manager couldn’t of cared less didn’t even come out of office just left it to new guy . Very poor leadership no wonder new people don’t know detail .
Absolute faultless experience at this…
Absolute faultless experience at this garage. Carl was very friendly and professional, and sorted everything out smoothly and efficiently. Very pleased with my new used car which was immaculate and exactly as described.
First class service
Just bought a used car from Richard Sanders Peugeot, the whole experience from initial enquiry through test drive negotiating a deal, was without doubt the best in 50yrs of buying a veh.
Kierran the sales rep was friendly, informative, and none pushy, he went out of his way to answer all of our questions in an honest and unbiased manner.
The veh was prepared to a high standard and everything that was promised during the negotiations was done. All the necessary paperwork was dealt with .
It is so refreshing to deal with a company that puts its customers at the forefront, Unlike some of the nominated dealers who's only priority is to take as much money from you as they can.
On this experience I would not hesitate in recommending
Richard Sanders.
Bob Deathridge
Great Peugeot garage
Great Peugeot garage, Gary and the team efficient very knowledgeable worthy of 5 stars.
Great visit
Great visit - Luke was very efficient, polite and knowledgeable.
Well done.
Clive Odell
Thank you Andy a true professional …
Thank you Andy a true professional thank you in buying the duster made us at ease
Amazing
Just wanted to thank Carl for excellent, efficient, friendly service in the purchase of our new car.
Thank you so much to you and your staff.
Excellent service with back up second to none
Excellent service with back up second to none. I have complete confidence in my dealings with Carl Painter who has shown so much kindness, patience and competence and I was delighted to return to Richard Sanders again to purchase my new car. Thank you
Just to thank Rob and the service…
Just to thank Rob and the service department at Richard Sanders Kettering. We had a great response and service when we had a small problem with the window on our new Captur.
Sally and Andy
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