And still since i wrote last review 5 days ago and sending multiple requests to them no response no reply guys stay a way there's many better online casino around and safe like golden shuffle , wild T... See more
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See what reviewers are saying
honestly this casino and 1 other casino are the only ones I like to play on, I am signed up on like every single site there is lol the payouts are good, frequent, customer service is always a charm... See more
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Richard Casino has been the best pokie site i have played on thus far, might i.add with several wins over $1000. The promotional bonuses are significant in value or spins. VIP rewards are an extra... See more
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Withdrawl and authentication were quick, zero issues. Their customer service chat is fast to reply and they give bonus codes often. I was pleasantly surprised at this casino! I won first or second dep... See more
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Breach of guidelines
So I won 40,000 and I withdrew $1000…
So I won 40,000 and I withdrew $1000 got it in the bank then I made a second withdrawal for 4000 and waited 60 hours for them to reject it and tell me it is due to technical issue now no matter how many time I try to withdraw they reject it. They are thieves and just a shit casino overall yes you paid me but I have still been given no exact reason why my account was closed by the administrator on all casinos under the hollycorn n v licence I would love to know what I did wrong to have this happen but all you can tell me is decision by the admin blah blah blah how about actually supplying me with some physical evidence of what I did wrong then I would happily edit my post and say I was wrong about your casino but this extends further now its the whole hollycorn n v company now I don't know about your country but here im Australia if you breach terms and conditions or break any rules are are told what you did that has led to such drastic actions so why can you not supply me with this information as I have read all your terms and conditions and I didn't use the bonuses I never played any game that was restricted from Australia so balls in your court Richard casino
30 July 2025
Unprompted review
Reply from Richard Casino
Dear Will,
Thank you for your feedback.
We would like to inform you that your account has been closed by the decision of the administration, in accordance with the Terms and Conditions of the platform. All winnings that you had at the time of account closure have been successfully returned to you according to the established procedure.
We understand your concern, but the rejection of your withdrawal request was due to technical reasons, and you were informed about it. No illegal actions on the part of the platform were recorded.
We always adhere to the policy of transparency and fair play as a licensed casino, and we regret that you have a different impression.
Best regards,
Richard Casino Team
RTP no good
I quit some months and come back and i see that the RTP are still very low. I got one good session and others are just losing all the time. With the new system i saw 3200 spins and a big zero win.
You change games and same, it seems you just deposit and saw your money gone. In 2023 was fun but now just accumulate again bad sessions. Only things positive its the vip manager. I think that when you are vip at the top.level you just losing most of.the time.because they take it to pay the new.members. I miss old time,.well thats.life..
24 July 2025
Unprompted review
Reply from Richard Casino
Dear Veronika,
Thank you for sharing your experience.
We are truly sorry to hear that your most recent gaming experience did not meet your expectations. We understand how disappointing this can be, especially when you remember a more successful period in the past.
We would like to point out that all of our games are powered by certified random number generators (RNG), and the RTP is tuned and tested. The results of individual sessions can vary greatly - and can be both successful and not so successful - due to the randomness of the game. We do not change the odds individually for any player, regardless of status.
Your feedback is important to us, and we sincerely appreciate that you have noted the positive work of your VIP manager.
Thank you for staying with us. We are always open to feedback and strive to make your experience as good as possible.
Best regards,
Richard Casino Team
Deliberate delay in verification for…
Deliberate delay in verification for withdrawals. Sarcastic and gaslighting phone staff. 4 weeks for pay out after verification and then daily new things to verify identity. They are way over government standards for amount of identification requirements . They are a scam
18 July 2025
Unprompted review
Reply from Richard Casino
Dear Dannielle,
Thank you for your feedback.
We would like to inform you that such delays in withdrawals are impossible on our part, we always try to process transactions as quickly as possible.
Processing of payments from our side will take a maximum of 24 hours, further processing will depend on the provider's payment and may take up to 5 business days.
If you have any further questions or require assistance with your withdrawal, please feel free to contact our support team at support@richardcasino.com we are always happy to help.
Best regards,
Richard Casino Team
Be careful
Be careful. Do not deposit here. Have already had 2 problems with it, had to wait 2 months and 200 emails later and never received the 2nd deposit that never arrived at the casino. 300 emails. They are highly criminal here go somewhere else.
5 July 2025
Unprompted review
Reply from Richard Casino
Dear Bettina,
We’re truly sorry to hear about your experience. Please rest assured that we are a fully licensed casino, and our support team is always here to help resolve any issues as quickly as possible.
Our goal is to ensure every player has a positive and enjoyable experience at our casino.
Please reach out to us via live chat so we can look into your situation in more detail and do everything we can to make it right.
Best regards,
Richard Casino Team
On about my 40th withdrawl attempt
On about my 40th withdrawl attempt. They keep telling me to follow the quick simple step of clicking confirm withdrawl wallet in email. PACK OF USELESS UNHELPFUL THIEVES. DO NOT TRUST!!!
16 May 2025
Unprompted review
Reply from Richard Casino
Dear A.J.Gill,
Thank you for sharing your concerns. We're truly sorry to hear about the frustration you've experienced during your withdrawal attempts.
Please understand that confirming a withdrawal via email is a necessary security step designed to protect your funds and account. However, if you've had to repeat this process multiple times without success, that's certainly not the experience we want for our players, and we would like to investigate this further.
We kindly ask you to contact our support team directly with your registered email address and any relevant details so we can take immediate action to resolve the issue.
We take all feedback seriously and are committed to providing a fair and secure gaming environment. Thank you for your patience and understanding.
Best regards,
RichardCasino Team
Best casino
Best casino I have every played being a VIP and having your own personal manger means prompt responses and personalised responses which make it very trust worthy
28 May 2025
Unprompted review
Reply from Richard Casino
Dear Katrina French,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying your experience, especially as a valued VIP. Providing fast, personalized support is something we take great pride in, and it's wonderful to know your personal manager is making a difference. Your trust means everything to us, and we're always here to ensure your experience stays top-notch.
Wishing you the best of luck and lots of big wins!
Best regards,
Richard Casino Team
Happy customer
Once you get up and running and complete the requirements efficiently Richard’s Casino is a great platform to enjoy at your leisure. There is fantastic sign up bonuses and other weekly promotions as well as a VIP level system that provides extra benefits for players. My VIP manager Eugene has outstanding customer service and is always willing to answer any ongoing questions or concerns I have. I have tried a few other online casinos, however I have found Richard's Casino to be the best in my opinion. Good luck to all new and existing players. Thanks
18 May 2025
Unprompted review
Reply from Richard Casino
Dear Dean Marcus,
Thank you so much for your wonderful feedback!
We are very happy to hear that you enjoyed working with us. Our team always tries to provide the best support, and it's nice to see that it is appreciated. Such words motivate us to only get better for our players and provide them with the best support.
We wish you the best of luck in your future gaming endeavors, and please don't hesitate to contact us if you need anything - we are always here to help.
Best regards,
Richard Casino Team
Very Bad they stole me 130 Euro from my…
Very Bad they stole me 130 Euro from my account without reason , biggest scam Casino what i See in my live, and they dont have license for Austria you can use your Money Back after i try to write with the live Support they laught about it and say yes we have license and you cant do nothing so me and my Friends Plans know a mass court in Austria where every become His Money Back :)
5 May 2025
Unprompted review
Reply from Richard Casino
Dear Views,
We are very sorry to hear about your experience and we would like to take your concerns very seriously.
There are never any unauthorized debits from player accounts. If €130 has been debited, it is most likely due to the terms of a bonus, withdrawal, or other gaming activity.
Please be aware that our Casino only accepts players from countries and geographic areas where online gambling is legally permitted. It is the player's exclusive responsibility to check the current gambling laws and regulations of their jurisdiction prior to placing bets on the website. We are permitted to accept players from Austria, and this country is not included in our list of Restricted Countries. Although we may not hold a specific Austrian license, players are generally allowed to play unless prohibited by national law. You can check this rule in Terms and Conditions.
All chat interactions are regularly checked for quality and compliance with the rules. If you have experienced mockery or disrespect, we sincerely apologize and invite you to share details with our support team for further clarification.
Should you have any additional questions, concerns, or require further clarification on any matter, please do not hesitate to reach out to us.
Kind Regards,
Richard Casino Team
Reply from Richard Casino
Dear Jamie,
Thank you for your feedback.
We are sorry that your experience did not meet your expectations. We always strive to provide the best possible service and game quality to our users, and we take any feedback very seriously. Your comments are important to us, and we are always open to dialog to improve our service.
We hope that your experience with our casino will be more positive in the future.
Kind Regards,
Richard Casino Team
might aswell etransfer this guy richard directly, save time
would be no stars if i could, this casino should have a Claw game ,execpt instead of a claw its this richard guy from this cainos, wallet and you feed dollars into the machine and go around with his wallet sucking up all the money you just put it,, i i made 2 deposits 1 for 150, lost it all immediarly like (gone in sixty spins , gone,, well 50c bets on dolphins wealth, , the math $150 @.050= 300 , ,, do not pass go ,give us ALL your doe
2 deposit 80 plus welcome 100% total 160$ i played their house version of wild cash, 1$ bets i went straight done to 30 bucks, switched to 20cent and contiuned the downward decent till i landed in (,If your not gonna deposit more money at our casino your wasting OUR time Ville}'' so i walked here to trusty trustpilots tavern and reveiws. to let you know this richard's casino guy is worst than a minecraft youtuber, re : response purely chance,,not exactly entirely true ,se mabey you are unaware of how it goes down, let me explain.. 1 your providers set RTP basics for everyones slots useing a NOT completelty Random generator, WHY because that wouldn;t be fair you you poor casino owners would it,,,randon like 4 mega wowpots wins in a row,, or something simmilar couple major big wins in a row,, why? because that would possibley take a big dent out of your cASINOS bankroll.. would only be possible for that to happen if, i dunno.IT WAS COMPLETELY RANDOM..hmm SO...ofcourse there has to be safeguards built into the RTP codeing to prevent some sort of crazy Random event like that to happen Right,? absolutly! TRUE casinos are know to cheat in brick and mortar casinos so why would anyone think they wouldnt do it online,, SO that would mean that the RTP isnt 100% random is it?? ,SO thats the first part, second part is_ the individual casinos ( have access to modify and chance setting of the games that the providers have alreadt set rtp parameter too) and change certain (rules) about when jackpots hit how much and how frequent they payout. so in a nutshell the NON random number generator its rigged and then the casinos can rigg it a bit more depending on how much profits they want verse happy winning customers they paidout,, you play oh i dunno lets say dolphins wealth 500spins @lets do 50cents a spin do that at 10 of the best online casinos (like i have and see where your casino is, and tell me its purely random chance, eh?
13 March 2025
Unprompted review
Reply from Richard Casino
Dear Marty,
Thank you for contacting us and sharing your concerns.
We genuinely empathize with your experience and are truly sorry to hear that fortune did not favour you during your recent gaming session.
We understand how much effort and enthusiasm you invest in your gameplay, and it is our sincere wish that your future experiences will be more rewarding and enjoyable.
The mechanics of all slot machines are indeed based on chance, and outcomes can vary from session to session.
Your satisfaction is of utmost importance to us. We are dedicated to ensuring that your experience is as seamless and enjoyable as possible. Should you have any additional questions, or concerns, or require further clarification on any matter, please do not hesitate to reach out to us.
Kind Regards,
Richard Casino Team
Great experience could make it easier …
Great experience could make it easier to withdraw but still got my winnings
30 January 2025
Unprompted review
Reply from Richard Casino
Dear Jayke,
Thank you for your feedback.
We are truly delighted to hear that your experience at our casino was enjoyable and met your expectations.
We understand your concerns regarding the withdrawal process. However, we always try to provide all necessary support to make it process much easier and faster.
If you ever have any more thoughts or suggestions, feel free to reach out to our team.
Kind Regards,
Richard Casino Team
Highly recommend
Richard Casino has been a pleasure to play on. Plenty of games. Easy and fast withdrawal system, funds deposited into bank account overnight.My Vip Manager goes above and beyond when I'm in need of his assistance. I have won 25k GRAND JACKPOT playing slots with Richards Casino I highly recommend Richards Casino!!
7 February 2025
Unprompted review
Reply from Richard Casino
Dear Chanara,
Thank you for your feedback.
We're thrilled to hear that you've had such a positive experience with our casino. Congratulations on your jackpot!
We're glad to know you enjoy our game selection and find our withdrawal process fast and convenient.
It's great to hear that your VIP Manager has been so helpful as well.
We look forward to continuing to provide you with an excellent gaming experience!
Kind Regards,
Richard Casino Team
Very good experience at richard casino
Very good experience at richard casino, have had very big wins 🏆
Support persons are always helpful
7 February 2025
Unprompted review
Reply from Richard Casino
Dear Danielle,
Thank you for your feedback!
We’re thrilled to hear you’ve had such a positive experience at Richard Casino and that you've had some big wins! It’s also great to know that our support team has been helpful.
We look forward to continuing to provide you with a top-notch experience.
Kind Regards,
Richard Casino Team
DISHONEST/MANIPULATING/THIEVES
Most DISHONEST casino I have played on to date. Send personal emails to manipulate you to smaller withdrawals with the promise of it being instant…. 7 days later still haven’t been paid and they closed my account. I kept being told different things by chat agents that were complete opposite. Account still had plenty of funds when closed and was still pending funds from a game glitch previous to withdrawal
16 January 2025
Unprompted review
Reply from Richard Casino
Dear Damon,
Thank you for contacting us and sharing your concerns.
We would like to express our heartfelt apologies for the confusion you encountered during your visit to our casino. We understand that such experiences can be frustrating.
However, we would like to explain the situation from our side. First of all, while our communication your behaviour and messages indicated that gambling could have a negative impact on your well-being and safety. As we are a fully regulated and licensed casino, you account has been restricted. It is essential to emphasize that the well-being and mental health of the player are of utmost importance to us.
Secondly, the funds from the last withdrawal have been processed from our side and sent to your account. Please note that Bank Transfer transactions can take 3-5 working days.
In case the money is not credited by that time, please contact us at support@richardcasino.com providing a bank statment in PDf format.
Regarding the glitch with the game, the request has been transferred to the relevant department, the tech team and the game provider, but it takes time to investigate the issue. We kindly ask you to wait for a letter with the results of the check.
In conclusion, it is important to emphasize that the casino adhered to all established regulations and guidelines.
Should you have any additional questions, or concerns, or require further clarification on any matter, please do not hesitate to reach out to us.
Kind Regards,
Richard Casino Team
Richard casino 10/+0
The slots games are the best and its never rig. I always played book of Gold Multichance and buffalo games
Happy the bonus raised more win
25 December 2023
Unprompted review
Reply from Richard Casino
Dear Bigboss Tun,
Thank you for taking the time to write the feedback. It means a lot to us.
We are pleased to know that you like our games and that we can bring you fun at our site.
If you ever have any more thoughts or suggestions, feel free to reach out to our team.
Kind Regards,
Richard Casino Team
Richard Casino has been the best pokie…
Richard Casino has been the best pokie site i have played on thus far, might i.add with several wins over $1000.
The promotional bonuses are significant in value or spins.
VIP rewards are an extra bonus, along with your own VIP manager, who is always quickbto respond to any questions or.help you may need.
Highly reccomend having a go at Richard Casino
14 December 2024
Unprompted review
Reply from Richard Casino
Dear customer,
Thank you for the feedback!
We are thrilled to hear that Richard Casino has been your favorite so far and that you've had some fantastic wins – congratulations on those $1000+ payouts!
It’s great to know you’re enjoying the promotional bonuses and the VIP rewards, along with the personalized support from your VIP manager. We take pride in making our players feel valued and supported every step of the way.
Wishing you continued luck and many more big wins!
Kind regards,
Richard Casino team
Not good
I had 11 dollars bonus I deposited 47 dollars of my money I won 4000 dollars and because of my 11 dollars he gave me 140 dollars that means I deposited 47 dollars for nothing he doesn't take it into account dishonest site seriously you deposit your money becomes a bonus and it has a maximum gain really disappointed
28 November 2024
Unprompted review
Reply from Richard Casino
Dear Leo,
Thank you for contacting us and sharing your concerns.
We acknowledge that this experience may have resulted in frustration and inconvenience, and we sincerely regret any distress it may have caused.
However, let us point out our Bonus Terms: All Deposit Bonuses have the max cashout limit - the bonus amount x10 and the maximum winnings that will be paid out resulting from any free spins bonus will be 100 EUR/ USD.
Please note that until the withdrawal of the relevant balance is processed, funds on the balance will be considered subject to the maximum winnings rule.
Unfortunately, your balance was corrected to the amount which is indicated in the maximum cashout rule.
Please don't hesitate to contact our support team directly, so we can investigate the case and provide you with all the necessary information regarding the case.
Your satisfaction is our priority, and we are here to help with any further questions or concerns.
Kind Regards,
Richard Casino Team
Richard is one of my favorite casinos…
Richard is one of my favorite casinos one of the only ones I have had multiple withdrawals on they are also super fast. They have a awesome variety of games to play.the chat support are always helpful,fast and give bonuses.My vip manager is also great they are fast to reply via email I am always able to contact them anytime if I have any bonuses
or any other questions I may have. I will play on Richard casino either till I stop gambling or unless I'm no longer able to gamble
11 December 2024
Unprompted review
Reply from Richard Casino
Dear Chloe,
We sincerely appreciate you taking the time to share your feedback with us!
We are delighted that your withdrawal requests have been processed successfully and promptly. We understand the importance of swift transactions, and we are pleased that we could meet your expectations in this regard.
We are glad to hear that you are pleased with our selection of games and had a great experience with our support and VIP team as well.
We look forward to seeing you again for more good times!
Kind Regards,
Richard Casino Team
From $20 to $1000 real quick 🤑
I play here weekly so all thumbs up from me.
24/7 live chat support
Easy deposit methods!
Super fast withdrawals!
And great weekly bonuses!
So many games to choose from including my favs from microgamming and games global.
11 December 2024
Unprompted review
Reply from Richard Casino
Dear Roberta,
Thank you for taking the time to write the feedback. It means a lot to us.
We're thrilled to hear that you're enjoying the experience and that our live chat support, deposit methods, fast withdrawals, and weekly bonuses are meeting your expectations.
It's great to know you love the variety of games,
We look forward to continuing to provide you with top-notch service and exciting gameplay!
Kind Regards,
Richard Casino Team
Angela is amazing I love this sote
10 December 2024
Unprompted review
Reply from Richard Casino
Dear Miriam,
Thank you for your feedback!
We're so happy to hear that Angela made such a positive impact on your experience.
We’re thrilled you love the site. Thanks for being part of Richard Casino!
Best Regards,
Richard Casino Team
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